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The CON woman

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beamer View Drop Down
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Joined: 26/September/2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beamer Quote  Post ReplyReply Direct Link To This Post Topic: The CON woman
    Posted: 01/April/2009 at 1:02am
I have been in the biz all that time. With some ups and downs. I usually visit this site from time to time or when I get an email telling me of a post on a thread I have posted on before. I don't usually post unless I feel an overwhelming urge to expose my opinion which isn't very often. But I do grind my teeth alot.
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rick007 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rick007 Quote  Post ReplyReply Direct Link To This Post Posted: 01/April/2009 at 12:38am
hey beamer where have you been? see you joined 5 years ago and only 11 posts. are you back in the biz?
happy cleaning
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beamer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote beamer Quote  Post ReplyReply Direct Link To This Post Posted: 01/April/2009 at 12:23am
Avoid the room special bs by charging per square foot. It is by far the fairest way to set prices for you and the customer. And always give yourself room to move if the customer doesn't like the original charge you can give her a small discount just to make her happy and you won't lose money. But if you get the sense that it's going  to be a real headache, reach for the stars. At least if she goes for it you will be amply compensated or her bs. 
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duckcountry View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 15/January/2009 at 7:45pm
AS LOW AS can get more people calling but it is the quality of the potential job that is the concern of course.  How are those prices working for you in the Boulder area?  
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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prouddadx3 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote prouddadx3 Quote  Post ReplyReply Direct Link To This Post Posted: 14/January/2009 at 12:23pm
You can look at my coupon page on my website. I haven't had a price problem in a very long time. Knock on wood.  Smile I found that if my prices are high enough, I can avoid the people who try to force a deal on you. The exclusive price shoppers avoid me since I'm out of their price range. The cheapest clients want the most done for the littlest amount and then they tend to have higher expectations. Avoid the problem client, they will suck the joy out of owning your own business.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 29/December/2008 at 3:20pm
Love your site, Marko.  That is professional although the linkto pages aren't spectacular.  Who did the work?
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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Marko View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Marko Quote  Post ReplyReply Direct Link To This Post Posted: 29/December/2008 at 11:15am
Quote Never argue.. Negotiate
Exactly! Smile
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Soil Lint Green View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Soil Lint Green Quote  Post ReplyReply Direct Link To This Post Posted: 17/February/2008 at 3:32pm
Originally posted by MR. STEAMER MR. STEAMER wrote:

once they see that your willing to walk..most times they'll pay what you asked...

if they don't and let you go...you should be happy that you got out of that bullsh*t


The take away close is famous for its effectiveness.

I just walked away from one that had urine spots all over.  The customer wanted no special attention paid to the urine, even after being told about the extent of the damage, and would not go for the $40 surcharge for second floors.  She wanted the coupon to apply to her house.  I suggested SS who ignores everything, or replace everything with hardwood floors, and left after letting her know that as a professional I cannot in all good conscience know that there is dog damage and not treat it. 

If the dentist spots a cavity he either gets an agreement to treat the whole mouth or turns down the routine cleaning job.  I would not pretend a carpet cleaner is the equal to a dentist.  But the same principles do apply for many good cleaners.
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Soil Lint Green View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Soil Lint Green Quote  Post ReplyReply Direct Link To This Post Posted: 17/February/2008 at 12:47pm
Originally posted by MR. STEAMER MR. STEAMER wrote:

Never argue...walk


I do that too.  As I see it, the appointment is a sales appointment.  The prospect sees it differently but that does nothing to change my thoughts.

I am the doctor of dirt.  If a prospects wants to argue my diagnosis it would be like arguing with their doctor, dentist or eye doctor.  It is also like challenging the plumber or someone who is fixing the washer.

Bottom line, I am the expert at this, they are the expert only in what someone is paying them to do.  I don't claim to know their job, I expect the same respect.  If I decide something to be true, it is.  If they want to challenge me, they are invited to take action.  All they need to do is go get a second opinion.  I have other patients to attend to. 

I need to go to my van and get something.  That something is gone.  Add them to the small list of 86'd prospects.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote danmarck82 Quote  Post ReplyReply Direct Link To This Post Posted: 28/January/2008 at 11:02pm
I never advertise price, period..... I very seldom advertise , work the customer list that you have ! that is if you have established a few hundred customers. If not.... the good old business card and a lot of cold calling works slowly . You could try flyers but 1% return on a non-responsive ( EXPENSIVE ) flyer or direct mail out can be discouraging too. ....If you are just beginning there is no easy absolute solution to this problem,

Persistence in building solid foundational relationships is paramount. They will last forever.......These price shopper will be gone tomorrow . You can not build your business - long term- on these types of people .
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CarpetCleanLasVegas View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CarpetCleanLasVegas Quote  Post ReplyReply Direct Link To This Post Posted: 28/January/2008 at 9:33pm
You get crazy customers in any business that you try. Does anybody have any advice for how to advertise so that you don't spend too much time dealing with people like that?
Carpet Cleaning of Las Vegas
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John L View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote John L Quote  Post ReplyReply Direct Link To This Post Posted: 23/December/2007 at 10:38am
Great words of wisdom doug..Big smile
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 23/December/2007 at 10:32am
only you know what you need to make money on the job. If you can't make any money that it is time to move on.
Just My opinion
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John L View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote John L Quote  Post ReplyReply Direct Link To This Post Posted: 23/December/2007 at 10:32am
Thats a good negotiating tactic.. MrSteamerLOL
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