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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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good point of view...but I still rather not do a sameday call...If I'm booking it on the phone...I'm going to book it for 2 days later. You look hungry if you book it sameday...people may like it...but I like to know and plan what I'm doing day to day
Unless the customer has no other choice and needs it today it's an emergency.
when you offer sameday service you have to offer sameday service upon availability or you run the risk of screwing yourself. Distance and size of call also plays a roll.
Don't look like a punk look like a professional..
doug lives in a small town he farts and everyone smells it
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calskin
Newbie Joined: 17/February/2006 Status: Offline Points: 16 |
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Yeah, you're right.
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cmaster
IICRC Instigator Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Exactly
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Hammy
Carpet Cleaning Guru Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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If you don't do it somebody else will.
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Could somebody just clean my carpets!
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calskin
Newbie Joined: 17/February/2006 Status: Offline Points: 16 |
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I'm with you there. If I have half a day booked I'm happy to fill it in with whoever calls. I'm just talking about working over time for people who think that a lack of preparation on their part constitutes an emergency on mine.
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cmaster
IICRC Instigator Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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I'm with Doug on this one. If the truck and staff are available send them out
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pilediver
Carpet Cleaning Guru Joined: 03/December/2005 Location: Sidney BC Canad Status: Offline Points: 3235 |
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Doug, I ain't rich and I am just as likely available as not as a new operator. But in my short time in the biz I have been screwed around a couple of times and it leaves a bad taste. Perhaps when I am set up with a couple of TMs then it won't be as bad.
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http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Unfortunately you vision of sameday service and mine are very far apart? I am in the service business. If I have a truck doing nothing and someone wants something done it gets done? When the day comes that I am as rich and independ as the rest of you I also will tell poeple to call someone who gives a sh*t? I thought I was on the Red Bored for a minute. SGK $1.00 sq. ft. ????? In you dreams? No wonder the people in NY think you are some kind of Idiot sorry is that how you spell Idiol? My spelling is never that good?
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Just My opinion
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calskin
Newbie Joined: 17/February/2006 Status: Offline Points: 16 |
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I totally agree (if you don't mind me commenting) about the same day service thing. The people in my town love to call at 3 and try and get squeezed in that day when they're moving and possession is tomorrow. That situation is kinda hard to train people out of though because they're usually only your customer once because they're moving.
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pilediver
Carpet Cleaning Guru Joined: 03/December/2005 Location: Sidney BC Canad Status: Offline Points: 3235 |
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People who book by making impulsive decisions also cancel just as quick. First they will tell you to come just to make sure someone is coming and then they phone around for a better price and then phone you back about one hour before you are to arrive and cancel. These are the same boneheads that when you get to the house its covered in crap and the driveway is plugged or they are still moving out. NO THANKS unless I get a good feeling about them.
Edited by pilediver - 04/December/2006 at 10:13pm |
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http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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Sonny BonoHo
Senior Member Joined: 22/November/2006 Location: United States Status: Offline Points: 115 |
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lol good thing i made a day out of blowin that tire back up then
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Refuse 2 Fail
*Disclaimer Disclaimer* All of my comments are worthless and may lack spelling, punctuation, and detail. |
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Superglide Ken
Grand Potentate SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
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Make them pay for SD service. I do. $1/sq ft. Take it or leave it?
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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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MR. STEAMER
True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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I don't like it....people will call you at the drop of a hat....I have a few customers who always wait until the day of....always begging to get squeezed in...you do it once then they expect it all the time..
I tell them I'm booked for 2 days...you got to break them out of that
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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What's wrong with sameday service??
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Just My opinion
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