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Mailing flyer to NEW Customers

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cmaster View Drop Down
IICRC Instigator
IICRC Instigator


Joined: 29/January/2004
Location: Canada
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Points: 29693
Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 22/April/2007 at 1:18pm
Everybody is looking for a deal

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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
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Points: 14544
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 22/April/2007 at 1:02pm
LOL...Customers use those as bargining tools to get it cheaper...LOL

You can't win...

I charge my price with taxes in..... because I couldn't handle the bickering over paying taxes...

Now I advertise NO TAX...

I have 2 truckmounts..1 portable and a cimex...I'm bigger than most in the GTA...LOL

www.mr-steamer.com
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pilediver View Drop Down
Carpet Cleaning Guru
Carpet Cleaning Guru


Joined: 03/December/2005
Location: Sidney BC Canad
Status: Offline
Points: 3235
Post Options Post Options   Thanks (0) Thanks(0)   Quote pilediver Quote  Post ReplyReply Direct Link To This Post Posted: 22/April/2007 at 12:35pm
Sounds like you got it under control.
http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14544
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 22/April/2007 at 12:30pm
I get referals even without a program...I had a $20 referal program...no one ever asks for the 20 bucks...they just give you the referal.

something work somethings don't...

I was thinking of adding a Canada's Wonderland discount for the summer...

or maybe a pet spa get away....

or 1 free golf lession...

for the ladies a free scrapbooking class...

I was going to call it family appreciation days
www.mr-steamer.com
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pilediver View Drop Down
Carpet Cleaning Guru
Carpet Cleaning Guru


Joined: 03/December/2005
Location: Sidney BC Canad
Status: Offline
Points: 3235
Post Options Post Options   Thanks (0) Thanks(0)   Quote pilediver Quote  Post ReplyReply Direct Link To This Post Posted: 22/April/2007 at 12:24pm
Offer a referal reward if they book again AND give you a new customer who books at the same time ie a friend or neighbour.
    

Edited by pilediver - 22/April/2007 at 12:34pm
http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

Joined: 31/January/2004
Status: Offline
Points: 32701
Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 22/April/2007 at 10:51am
So you get very little or no responce to mailouts to potential new customers. You just get repeats from previous customers who are just waiting for you to offer them a special. I found that to be the case years back with mailouts to existing customers. Now I just send them a reminder with no discount and get the same responce. I think specials should be for new customers only?
Just My opinion
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doug View Drop Down
King of the One Liners
King of the One Liners

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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 22/April/2007 at 10:48am
not so well most of the farmers around here are selling out?
Just My opinion
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cmaster View Drop Down
IICRC Instigator
IICRC Instigator


Joined: 29/January/2004
Location: Canada
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 21/April/2007 at 10:31pm
So I guess farming works then?

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pilediver View Drop Down
Carpet Cleaning Guru
Carpet Cleaning Guru


Joined: 03/December/2005
Location: Sidney BC Canad
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Points: 3235
Post Options Post Options   Thanks (0) Thanks(0)   Quote pilediver Quote  Post ReplyReply Direct Link To This Post Posted: 21/April/2007 at 9:59pm
Fantastic!
http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 21/April/2007 at 9:53pm
I sent out say $500 letters to repeat customer and I booked around 125 calls.....sent out the same 500 to an nice area new customers gave them 1 free room to try us...only got 1 call...hmmm
www.mr-steamer.com
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cmaster View Drop Down
IICRC Instigator
IICRC Instigator


Joined: 29/January/2004
Location: Canada
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Points: 29693
Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 21/April/2007 at 5:10pm
Why don't you just farm your current client list

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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

Joined: 31/January/2004
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Points: 32701
Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 21/April/2007 at 4:06pm
Steamer are they repeats because of the coupons? Just inquireing as to weather they get you more new customers or more repeat customers.
Just My opinion
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14544
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 21/April/2007 at 4:04pm
yes cheaper but it won't get you the results....repeats and coupon hunters make the calls
www.mr-steamer.com
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pilediver View Drop Down
Carpet Cleaning Guru
Carpet Cleaning Guru


Joined: 03/December/2005
Location: Sidney BC Canad
Status: Offline
Points: 3235
Post Options Post Options   Thanks (0) Thanks(0)   Quote pilediver Quote  Post ReplyReply Direct Link To This Post Posted: 21/April/2007 at 3:59pm
Steamer:
You can do a cheaper and more effective job buy doing a Canada Post Unaddressed Admail. It costs about 12 each instead of the stamp and you can refine the areas down to postal code letter carrier walks. In other words if you know the areas you look up on the Canada Post Maps and from there you choose the walks. You can get about 12000 rack cards that look a little larger than post cards with full colour two sided printing for about $600. What I would do is pick about 4000 addresses and mail the same rack card out every 6 weeks and hit them three times instead of going to 12000 once. Doing that you will not have all the expense at once and you will have a better result.

About 700 dollars a shot if you devide up the printing costs between three mailings.
http://www.expertcarpetcare.ca>Carpet Cleaning in Victoria BC
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