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easy to upsell????

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Searsguy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Searsguy Quote  Post ReplyReply Direct Link To This Post Topic: easy to upsell????
    Posted: 28/July/2008 at 8:03pm
got a question for you guys and gals.  when branching out on your own is it harder to upsell on the scotchgard than say working for a name like sears?  is it the name people trust or what?  i am kinda thinking that it will be harder to upsell just because i wont use the sears name anyore. am i right?  it is really an awesome feeling when a custy ASKS for the gard without you even trying.  of course working for sears that is our main money maker is upselling. kinda sucks when you do a trashed out place and no upsell.  sweat your TongueAngryCoolDead's off for crap dollar.  so what do you think will it be harder to upsell?  any famous selling lines you care to share?
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Soil Lint Green View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Soil Lint Green Quote  Post ReplyReply Direct Link To This Post Posted: 28/July/2008 at 10:07pm
Selling is selling.  There is nothing hard about it.  Selling starts with the first NO.  Anything else is just order taking.

Does that answer your question?


Edited by Soil Lint Green - 28/July/2008 at 10:07pm
It's ORY GUN, not OR A GONE. Learn to talk.
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 29/July/2008 at 12:13am
It's all the same...some people buy some don't
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 29/July/2008 at 12:15am

sell deo first at 50% of booked

let that sit and soak in with the customer...
 
then sometime during the cleaning or after upsell the gard at 100% of booked and give the deo for free
 
 
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Soil Lint Green View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Soil Lint Green Quote  Post ReplyReply Direct Link To This Post Posted: 29/July/2008 at 1:20am
Smart man!
It's ORY GUN, not OR A GONE. Learn to talk.
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cmaster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 29/July/2008 at 9:24am
Steamer has some great ideas. He's been doing this for a whileBig%20smile

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Steaminpile View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Steaminpile Quote  Post ReplyReply Direct Link To This Post Posted: 31/July/2008 at 7:51pm

first thing that comes to my mind is that i would always do some cleaning first and let them see how clean it's getting THEN ask

"would you like to protect your carpet and keep it cleaner longer??"

A.K.A.
Andy
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 31/July/2008 at 9:22pm
Originally posted by MR. STEAMER MR. STEAMER wrote:

sell deo first at 50% of booked

let that sit and soak in with the customer...
 
then sometime during the cleaning or after upsell the gard at 100% of booked and give the deo for free
 
 
 Then carrefully explain to them that it is going to take week for the carpet to dry because you just dumped half you chemical rack onto it??? so explain to them that they paid extra to have their carpets rapidly resoil becaues the deo and the gard just don't mix worth a s*it? But who cares nobody said you had to have any ethics when you start carpet cleaning?Guitar
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cmaster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 31/July/2008 at 11:46pm
It's all about the sales DougBig%20smile

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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 01/August/2008 at 12:30am
Doug do you clean with your head up your ass?????
 
The disinfectant goes in with the pre-spray...  of course you have to get something compatible.
 
There is no resoiling because you AHEM RINSE!
 
Then you spray your gard on... No resoiling
 
Up in GodURich tell those damn red necks to take there boots off after coming out of the cow pasture maybe it might slow down your resoiling problem..
 
Doug if you don't know what your talking about you might think about taking a few IICRC classes...lol
 
 
 
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 01/August/2008 at 12:50pm
Steamer prey tell me just what in hell the disiinfectant does except make you money. It does absolutly nothing because it is not on the carpet long enough?? Do you wear ppe while applying this smelly water??? The only thing compatable here is your invoice with your debit machine???  Maybe I should make an attempt to attend a IICRC certification class??? Who  knows what would happen then??

Edited by doug - 01/August/2008 at 12:51pm
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 01/August/2008 at 10:43pm
Use something like a Dettol the the hospitals use to use...and offical anti-septic
Let it soak in  some dewl time.  it's not hard your doing it with the pre-spray.
 
doug open your gawd damn mind, why do you always think with tunnel vision.
 
This stuff doesn't mask smells it neutralizes them.
 
Doug what ever works for you...in your one horse town.
jump into your GM van
drive 50 miles to a call
turn on your prochem 405
use your chemspec/prochem pre-spray
extract and leave.
don't sell anything
 
makes for  a happy customer
but a sad you
 
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 01/August/2008 at 10:55pm
Mr. Steamer the difference between the way I do business and the way you do business???  I see amd meet the people I do work for  unlike you who probably don't even know your neigbour.  I don't sell I reccommend if after reviewing and deciding on my clients needs  then a dettermination is made as to what if anything is needed?
Just My opinion
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 01/August/2008 at 10:57pm
Mr. Steamer I charge enough for my services that I don't have to upsell to break even on the job??
Just My opinion
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