"I just don't feel the carpets.."

"Well, I just don't feel the carpets were as cleaned as well as they could have been"-customer

"ma'am, what is the problem?"- me

"well, the guys finished 4 rooms in an hour and a half, I just don't see how they could do all of that in an hour and a half. Plus I spent $150. They should have been here longer than that for $150"- customer

"is there anything wrong with the carpet?"- me

"well, I found a string on it that should have been vacuumed up"-customer

"and"-me

"well, nothing really visible, it's just they went so fast. There is a pet stain that is still there. They pre-treated everything but it's still there"-customer

"well, pet stains are acidic and blah blah blah blah"-me "what can I do to make you happy?"

"I would just like someone to come out and re-clean. I think I could have done the same thing by going to home depot and renting a rug doctor"-customer

"well, I don't think a rug doctor is going to operate at 25 horse power with 550 CFMs of vacuum and 500 PSI of water at 250 degrees. That is why we spend $45,000 on our units and vans. The rug doctors are one and a half horse power machines.

Well, our guarantee states if you are not happy for any reason we will come back out no questions asks, we'll see you on Thursday"-me


UN-FREAKINGBELIABLE!

Edited by Atlantis - 29/November/2008 at 11:45am

[QUOTE=Atlantis
Well, our guarantee states if you are not happy for any reason we will come back out no questions asks, we'll see you on Thursday"-me
UN-FREAKINGBELIABLE!

Edited by John L - 29/November/2008 at 1:59pm

Soil Lint Green wrote: Hope all you do is go back out and take note of the issues she has and sell her protection and throw in an lazyboy chair cleaned free.  She gets something for nothing and you get something for doing almost nothing.  But take your time with it You might want to get her to sign off on a total satisfaction statement along with the 1 year stainguard warranty.  And don't forget to get 5 referrals and ask if you can take pictures of the carpet and feature it on your website along with her story about how you honored your guarantee.  You can always call her and her referrals and direct them to look at that story.  Everyone loves having their 15 minutes of fame.

THIS IS A MAN WHO KNOWS THE INDUSTRY! I can already tell much can be learned here. GREAT POST!

We have gave that guaratee for over 25 years. I can count the amount of redos on one hand. I am not in the practice of recleaning because someone thinks it was done too fast. If you know your biz you should be able to explain how experience and traiing and the proper equipment allow you to clean as you do. If they are plain and simply not happy with the results that is a different story.  I never ok a redo over the phone that is one thing i want to see personally as I have had people spill things or animal accidents since it was cleaned all those things make people unhappy since they just paid to have it cleaned. You have to qualify all those things.

Don't kid yourself. I have a man who gets as much as $300.00 to clean a living roo. He cleans with a plastic pail a scrub brush and a shopvac. What a scam but he has a very loyal following. They think he is the grteates thing since sliced bread.  for the RD with the right person and chems probably could giv most of you a run for your money with regards to results.

Yes it is true, with lots of dry passes and good air movement you could do OK with a POS Rug Doc.