Friggin CGD stains came back.

Doug, Sounds like you may want to look for a better class of clientele. I don't allow them to put the ownership of that spot on me.

Please post exactly how you handle these situations Doug. ( preferably without sarcasm)

After 25 years I rarely have a spot or stain recall as they are thoroughly briefed on the chances or possibilities of wicking etc. prior to the cleaning . If they call they already know it is their spot and their responsibility to pay for whatever it takes to get it out.

Doug, do you feel every time a spot comes back it's your incompetence ? That I wouldn't agree with . How is a soap clogged spot that a customer created your incompetence?

other than that, I think your customers are well served . You've been around the block enough times to flush out the abusers. Customers who do their own spotting need to realize what problems are sometimes created by their actions.

I had two new customers this week that had carpet damage ( bleach outs)FROM USING over the counter spotters ( Resolve ) . ruined the carpets. They need to be educated. If you think passing on some of your knowledge to help them out is wrong, We agree to disagree.   

Woolite sometimes leaves so much soap residue that it is almost impossible to get totally out ( without over wetting ) in one cleaning.
Customers need to know this . otherwise they continue their ignorant practices, If that's passing out my " bullshi" so be it . IMO

Sometimes you know when you have to do what you have to do.

Went to a seminar once and he asked us what we do for a living , everyone had answers. the instructor said " your only job is to make money and stay out of trouble" . I think of that often when I walk away from a job that I sense trouble on. knowing when ...to do what , takes time and experience.

It's a great life enjoy the ride

4 or 5 days later, definately go back. 45 days later, no way, not without some sort of compensation for your time. Someone probably spilled something and didn't fess up to it. That's just my opinion, though. Do what YOU feel is the right thing.