I have a few simple steps for newbies to the business.....

*always try to be right on time

*a uniform is nice, but if you don't have one...blue work clothes

*smile

*let the customer show you the whole area to be cleaned, let them pinpoint all the stains...ask them what they want to have moved....insist that they move their own breakables

*pre-spray always always always ...using a mild(yes mild) soap nothing to radical on the pH scale ...soap in your fresh water tank is a NO NO

*don't just hold the trigger all the time...it's never good to over wet.....if the carpet is soaking wet when your done ...your in for trouble

*if you move something pad or block it, no one wants metal or wood rust on their carpet..get behind the doors...thats the first place they'll check

* always carry a spot bottle and a clean rag right on your person, to hit those stubborn spots

* have 4-6 drop cloths.....a few drop cloths through the house will make you look very prefessional....it makes the job

* don't rush...push that wand at an even pace

*booties are nice but dangerous...have a good clean extra pair of shoes...let the customer see you changing your shoes at the door...they be impressed

*hit that door mat on the way out..they just eat that up

overwetting is the biggest problem in carpet cleaning with steam or hwe

furniture is a little different...more things to watch for...ie color, fabric, buttons, wood framing.....just remember what ever your cleaning just don't over wet..

*always try to be right on time

YES

*a uniform is nice, but if you don't have one...blue work clothes

UNIFORM

*smile

*let the customer show you the whole area to be cleaned, let them pinpoint all the stains...ask them what they want to have moved....insist that they move their own breakables

ABSOLUTELY

*pre-spray always always always ...using a mild(yes mild) soap nothing to radical on the pH scale ...soap in your fresh water tank is a NO NO

PRESPRAY USING A BIOBASED SAFE CLEANER

*don't just hold the trigger all the time...it's never good to over wet.....if the carpet is soaking wet when your done ...your in for trouble

LIGHT MIST IS ALL THAT IS REQUIRED

*if you move something pad or block it, no one wants metal or wood rust on their carpet..get behind the doors...thats the first place they'll check

NEVER NEED TO BLOCK AND PAD, IF YOU NEED TOO THE CARPET MUST BE TOO WET

* always carry a spot bottle and a clean rag right on your person, to hit those stubborn spots

NO SPOTTER NEEDED, PRESPRAY AND OP AGITATION ARE MORE THAN ENOUGH

* have 4-6 drop cloths.....a few drop cloths through the house will make you look very prefessional....it makes the job

HUH? DROP CLOTHS MAKE YOU LOOK LIKE A PAINTER

* don't rush...push that wand at an even pace

MORE THE OP SLOWLY, YES

*booties are nice but dangerous...have a good clean extra pair of shoes...let the customer see you changing your shoes at the door...they be impressed

FAIRIES WEAR BOOTS

*hit that door mat on the way out..they just eat that up

YES

overwetting is the biggest problem in carpet cleaning with steam or hwe

YES IT IS, SO OP AND NEVER EVEN HAVE THAT WORRY

furniture is a little different...more things to watch for...ie color, fabric, buttons, wood framing.....just remember what ever your cleaning just don't over wet..

NEVER OVERWET, GREAT ADVICE