How Long Is Too Long
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=768
Printed Date: 17/May/2024 at 2:03am
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com
Topic: How Long Is Too Long
Posted By: doug
Subject: How Long Is Too Long
Date Posted: 16/November/2004 at 12:46pm
How long are you booked in advance? How long is too long to keep potential customers waiting? How many jobs do you book a day and still leave time for extras. I know this can vary from place to place and method to method. Just a few questions reagarding what some consider good service. ------------- Just My opinion |
Replies:
Posted By: MR. STEAMER
Date Posted: 16/November/2004 at 6:08pm
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Most times 2 weeks of bookings ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2004 at 1:12pm
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Mr. Steamer:I would think a two week wait should be the max. If longer maybe more equipment or people is needed. Over two weeks is certainly not the best service. ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 2:10pm
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Doug its shows that you are busy... people want to use the peoples cleaner.... so the busier you are the busier you'll get ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 17/November/2004 at 2:31pm
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Mr. Steamer: I do not mean people that call and book an appointment for a month or so down the road. I mean as the calls come in. ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 4:24pm
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As they come in ...you work on each day untill it's full... unless there is a request.... a two day turn over to start.... ------------- www.mr-steamer.com |
Posted By: PadMan
Date Posted: 17/November/2004 at 4:41pm
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Week or two is great, more than that you have two choices, more men and equipment or higher prices. I have a friend down in Florida booked SOLID for 3 months in advance, but he REFUSES to raise prices....hummm! ------------- Converting HWE customer to VLM customers for 30 Years! |
Posted By: doug
Date Posted: 17/November/2004 at 5:07pm
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Padman: What has price got to do with it? If people book him for a date so what? People who want something done in a couple of weeks don't wait 3 months. Oh I forgot he must clean with op so three month wait would be not out of the norm. ------------- Just My opinion |
Posted By: cleanex
Date Posted: 17/November/2004 at 5:21pm
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Our 9.00am appointment, which everybody likes is booked 4 to 5 weeks ahead ------------- DON ELDRED YOU CAN "STAND" ON OUR REPUTATION |
Posted By: PadMan
Date Posted: 17/November/2004 at 7:19pm
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You want some crackers with that Whine Doug> LOL
He doens't charge enough his customers KNOW they will have a long wait and they PLAN on it. He doens't lose them because they have to wait, the BANK on the fact they will have to wait.
You soakers have a lot to learn... ------------- Converting HWE customer to VLM customers for 30 Years! |
Posted By: Steaminpile
Date Posted: 17/November/2004 at 7:21pm
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good question I'm booked for the next 2 weeks and not sure what to do many customers want it done NOW. I hate the idea of hiring someone.But I do have a van and TM sitting around doing nuttin Not sure what method has to do with knowing how to run a biz |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 9:50pm
I guess that happens when you only can do 1 job a day ------------- www.mr-steamer.com |
PadMan wrote:Posted By: doug
Date Posted: 17/November/2004 at 10:01pm
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Mr Steamer: What would someone say if you told them on the phone they are number 587 on the list. I will call you in 3 or 4 months and give you a time. ------------- Just My opinion |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 10:14pm
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In the GTA ...they would say call me.....maybe it'll be dirty again by that time...because I'm getting someone else out here by tommorrow
------------- www.mr-steamer.com |
Posted By: danmarck
Date Posted: 17/November/2004 at 11:16pm
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Two weeks is about right.I try to keep it at around two weeks by doing
the following . I try to maintain a good relationship with my competitors. I feel it makes things alot less stressful being able to wave at a competitor rather than being flipped off by them. Anyway, one of my competitors and I feed each other. When he gets too many customers or a customer that needs it done today or tommorrow and he can't get to it , he refers me and I do the same for him. We know of each others methods and quality work. I tell his customers that we would be cleaning as a favor to ___________ and that they should return to him next time. He does the same for me when I'm in a bind. It has worked very well. Now my nephew has gotten into the business and we will also be able to do some of the same. This may not work for everyone , but it does for us. ------------- Here to help you grow your business! |
Posted By: Adwa
Date Posted: 17/November/2004 at 11:22pm
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Danmarck Your lucky to have that trust. Here in the big city cut throat is on everybody's minds. Hand shaking also went out in the 60's. ------------- The Following Statements do not Necessarily Reflect the Views of this Forum Network http://www.kleenkuip.com - http://www.kleenkuip.com |
Posted By: MR. STEAMER
Date Posted: 17/November/2004 at 11:23pm
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A carpet cleaning world with brotherly love....lol wow ------------- www.mr-steamer.com |
Posted By: PadMan
Date Posted: 17/November/2004 at 11:44pm
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Steamer, of COURSE HWE can have three week waiting times, however THINK ABOUT THIS, you can call a 100 HWE guys ANYTIME, however Padders a bit harder to find, once you use them and want them you are willing to wait.
That just gets back to the niche market you don't like hearing about. ------------- Converting HWE customer to VLM customers for 30 Years! |
Posted By: danmarck
Date Posted: 17/November/2004 at 11:45pm
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When you think about it neither of us loses that customer to possibly an
outsider, with the chance of never seeing thim again. This way we tend to keep our customers!!! And by getting along we have ordered chemical in in larger volume to save freight etc.. Sounds weird, I'm sure, but it works. What you guys have enjoyed on the forum ( talking SHOP) , we once in while enjoy in person. It's always fun to talk shop... and if you guys always keep your distance from all you competitors you don't get that opportunity. ------------- Here to help you grow your business! |
Posted By: doug
Date Posted: 18/November/2004 at 8:04am
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danmark: I have reccommended one of my competitors before and had people say they will wait. Being in a small area little different. I told someone I am not interested in continueing cleaning their home because of various reasons and?? Most of their friends drop us because they make up some line of bull about us. At that point it takes a couple of years to set the record strait. The rollercoaster ride go around and around and up and down. ------------- Just My opinion |
Posted By: danmarck
Date Posted: 18/November/2004 at 8:51am
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I agree Doug , word of Mouth when good is fanatastic when Bad can be a
nightmare. That's what keeps us on our toes!! ------------- Here to help you grow your business! |
Posted By: danmarck
Date Posted: 18/November/2004 at 8:53am
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By the way Doug , did you and Mr. Steamer ever get a chance to download
our software?? just wondering??? ------------- Here to help you grow your business! |
Posted By: MR. STEAMER
Date Posted: 18/November/2004 at 5:05pm
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maybe I'm doing something wrong...I still couldn't get it to work...no matter what browser I used... ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 18/November/2004 at 5:23pm
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Mr. Steamer: Maybe it is your commodore 64 is too slow for it?? ------------- Just My opinion |
Posted By: Harry
Date Posted: 18/November/2004 at 10:49pm
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I have been booking leather restoration jobs for Jan and Feb since August. As Padman points out, they have no choice but to wait. Just booked another one today $1,000 job to be done in late January.
------------- Be Juan in a Million - be a Leatherwright. |
Posted By: MR. STEAMER
Date Posted: 19/November/2004 at 6:37am
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64 is out already... I'm still using the Pet computer ------------- www.mr-steamer.com |
Posted By: doug
Date Posted: 19/November/2004 at 7:26pm
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Mr. Steamer: I here Radio Shack has a new one out I think it is a Tandy 1000? ------------- Just My opinion |
Posted By: danmarck
Date Posted: 20/November/2004 at 12:50am
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Did either one of you sucessfully download yet?? What about anyone else.
I did see one download from Canada Yesterday. Also form Nevada, and Australia. So it is working. I don't know what to advise unless I get more detailed info from you. What happens????? ------------- Here to help you grow your business! |
Posted By: Roy D
Date Posted: 21/November/2004 at 1:05pm
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I try to book an appointment when requested or as close to being requested, I set up 4 jobs a day and that leaves me time to do 2 more that day when someone calls and says "I only have 2 rooms that need cleaning or my child got sick", I feel if you put a cust. off to long you stand a chance of losing him or her, and every cust you lose will cost you $100.00 to get back, maybe not in cash but in profit. ------------- Roy |
Posted By: TipTopCleaning
Date Posted: 05/October/2023 at 11:23pm
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As a carpet cleaning business, it's advisable to maintain a flexible booking system that caters to both advance scheduling and last-minute requests. During peak seasons or promotional periods, we encourage customers to book several weeks ahead to ensure availability and preferred time slots. Additionally, transparent communication about your schedule and offering alternatives can contribute to customer satisfaction. Balancing flexibility and proactive scheduling allows for efficient business management while meeting customer needs. |