Carpet and Floor Cleaning Industry Chat Forum : what would you do? https://www.kleenkuip.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Fri, 03 Apr 2026 12:51:10 +0000 Thu, 09 Oct 2008 14:49:59 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.06 360 https://www.kleenkuip.com/forum/RSS_post_feed.asp?TID=5373 <![CDATA[Carpet and Floor Cleaning Industry Chat Forum]]> https://www.kleenkuip.com/forum/forum_images/web_wiz_forums.png https://www.kleenkuip.com/forum/ <![CDATA[what would you do? : I got it ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147827&title=what-would-you-do#147827 Author: cmaster
Subject: 5373
Posted: 09/October/2008 at 2:49pm

I got itBig%20smile]]> Thu, 09 Oct 2008 14:49:59 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147827&title=what-would-you-do#147827 <![CDATA[what would you do? : Its a joke cmaster.. moving...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147819&title=what-would-you-do#147819 Author: John L
Subject: 5373
Posted: 09/October/2008 at 3:24am

Hysterical
Its a joke cmaster.. moving beds.. Butt%20Shake know what I'm saying?
]]> Thu, 09 Oct 2008 03:24:52 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147819&title=what-would-you-do#147819 <![CDATA[what would you do? : Yeah, and I like moving pianos...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147806&title=what-would-you-do#147806 Author: cmaster
Subject: 5373
Posted: 09/October/2008 at 12:00am

Yeah, and I like moving pianos and aquariumsWacko]]> Thu, 09 Oct 2008 00:00:25 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147806&title=what-would-you-do#147806 <![CDATA[what would you do? : You guys dont like moving beds.....]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147804&title=what-would-you-do#147804 Author: John L
Subject: 5373
Posted: 08/October/2008 at 11:49pm

You guys dont like moving beds.. Man, I do..LOL! Banana%20Dance]]> Wed, 08 Oct 2008 23:49:36 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147804&title=what-would-you-do#147804 <![CDATA[what would you do? : To advise before is to educate...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147802&title=what-would-you-do#147802 Author: danmarck82
Subject: 5373
Posted: 08/October/2008 at 11:36pm

To advise before is to educate the customer, explaining afterwards is called excuses.

We no longer move furniture in the bedrooms ..." we clean 100% of the visible carpet without moving the furniture. Just so you know in advance you will be charged for the entire room as we do trim around each piece of furniture which is as time consuming as cleaning an empty room. In the living rooms we move the couches,chairs and love seats but ask that you remove all small furniture including lamps , end tables and small items such as plants, nic - nacs and ceramics. We do not move anything with glassware in it or any thing with wires such as computer desks or stereo systems or TV's.

As long as people know, they have been really well prepared and it has made my life much easier than when I was afraid to take charge of the cleaning before I even arrive. It runs more professional and structured and not as many issues.

The prep conversation is extremely important to your success. IMO

]]> Wed, 08 Oct 2008 23:36:18 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147802&title=what-would-you-do#147802 <![CDATA[what would you do? : ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147794&title=what-would-you-do#147794 Author: John L
Subject: 5373
Posted: 08/October/2008 at 11:18pm

Twig%20Poker]]> Wed, 08 Oct 2008 23:18:41 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147794&title=what-would-you-do#147794 <![CDATA[what would you do? : Giving customers what they want...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147779&title=what-would-you-do#147779 Author: cleanex
Subject: 5373
Posted: 08/October/2008 at 4:14pm

Giving customers what they want is part of the business, and you should provide them with 2 options a cost to clean o/a only or a cost to move all furniture, it is that simple. "WE ARE IN THE PEOPLE PLEASING BUSINESS"  Piss them off and they will tell other people about you.]]> Wed, 08 Oct 2008 16:14:59 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147779&title=what-would-you-do#147779 <![CDATA[what would you do? : walk ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147778&title=what-would-you-do#147778 Author: Ken_Is_OK
Subject: 5373
Posted: 08/October/2008 at 2:53pm

walk]]> Wed, 08 Oct 2008 14:53:37 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147778&title=what-would-you-do#147778 <![CDATA[what would you do? : I just say my liability policy...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147776&title=what-would-you-do#147776 Author: duckcountry
Subject: 5373
Posted: 08/October/2008 at 2:36am

I just say my liability policy prohibits it and let them decide if they would like to sign a waiver permitting me to move it and not be financially responsible for the damage.

That takes the bite out of it.  If they persist in getting the service including moving large and sensitive objects without signing the waiver, I let the them off the hook by telling them I believe SS can meet their needs and then apologize any inconvenience they may have experienced with taking time off, prepping the rooms themselves, etc.

Standing your ground is the sign of a professional.  And everyone here is with you on your decision.  You have a business, not a job and the customer is a client, not the boss.

]]> Wed, 08 Oct 2008 02:36:55 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147776&title=what-would-you-do#147776 <![CDATA[what would you do? : Walk...................Run! ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147774&title=what-would-you-do#147774 Author: Mark McMaster
Subject: 5373
Posted: 07/October/2008 at 10:54pm

Walk...................Run!]]> Tue, 07 Oct 2008 22:54:21 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5373&PID=147774&title=what-would-you-do#147774