Buzz Words
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=3383
Printed Date: 23/August/2025 at 12:06pm
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com
Topic: Buzz Words
Posted By: carpetologist
Subject: Buzz Words
Date Posted: 19/January/2007 at 1:49pm
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I was out today demonstrating a piece of equipment to clean washroom grout. Demo went well, equipment and chemical did the job. I indicated in my sales pitch that the chem I used was enviro friendly. My potential buyer quickly indicated to me that he was not concernced about that but was concerned about health & safety for his employees. This product I used also claimed health & safety but it was too late. The sales pitch was over. Lesson learned was to be more thorough the first time around. How do you read people as to waht to say and when to say it? I guess that's all psychology...live and learn.
------------- Kleen Kuip Supply Mart Inc. http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
Replies:
Posted By: Ed Valentine
Date Posted: 19/January/2007 at 2:00pm
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Ted;
Although you are correct in terms of being "more through" ---which means offering more and more information---however, I have found that by doing so, the potential purchaser you are demoing to , will not comprehend the majority of it in the first place. That doesn't mean; however, that my comments will sway your presentation because you are alot like myself: We give a lot of information because we have a lot to give to the customer. But, it still doesn't change my opinion and experience above. Good Fortune; Ed Valentine cross-american corp. |
Posted By: carpetologist
Date Posted: 19/January/2007 at 2:35pm
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Ed,
You are absolutely right. Maybe you and I never learned when to shut up, as we want to give every potential customer a four hour course in cleaning.
You have no idea how many sales I have lost by attempting to sell someone what he needs as opposed to what he wants.
Live and learn.
------------- Kleen Kuip Supply Mart Inc. http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
Posted By: nightrider
Date Posted: 19/January/2007 at 2:37pm
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Posted By: Ed Valentine
Date Posted: 19/January/2007 at 3:50pm
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"I have lost by attempting to sell someone what he needs as opposed to what he wants."
Ain't that the truth!!!!!!! Good Fortune; Ed Valentine cross-american corp. |
Posted By: Ken Harris
Date Posted: 19/January/2007 at 4:22pm
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"I have lost by attempting to sell someone what he needs as opposed to what he wants."
Yep, I have lost lots of sales by trying to do it this way too. For instance, I was trying to sell glides to cleaners for $169 back in 2003. But that was not what most cleaners wanted, so sales never really went anywhere, but down. Now I sell them what they really want, which is a WAND and a GLIDE for the $169 price! Sales have taken off to the highest level ever as a result. I hardly have time to post here anymore as a result. Bottom Line: Give the people what they want. Your sales and bottom line will be happy when you do! 
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Posted By: cmaster
Date Posted: 19/January/2007 at 4:43pm
I don't think they will appreciate not receiving their product, but if they do, you can have them come here and tell us about your great service  ------------- 
The STD Meter |
Posted By: nightrider
Date Posted: 19/January/2007 at 4:45pm
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Posted By: Ken Harris
Date Posted: 19/January/2007 at 5:30pm
Gee, I wouldn't know about t6hat Paul. MY customers always get the products they order, eventually.
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cmaster wrote:Posted By: cmaster
Date Posted: 19/January/2007 at 5:37pm
Yup. I see them bragging about your great service everywhere...................oops, I mean nowhere  -------------
The STD Meter |
Posted By: nightrider
Date Posted: 19/January/2007 at 5:59pm
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Posted By: John Bolton
Date Posted: 19/January/2007 at 6:10pm
Posted By: nightrider
Date Posted: 19/January/2007 at 6:23pm
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Posted By: Ken Harris
Date Posted: 19/January/2007 at 7:53pm
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A visit here used to be so much more interesting!
John: Was that before there was more Ken kicking going on here, or less? Kicking a guy when he is down is very popular over here you know. They are not quite as civil as the Brits here.
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Posted By: cleanex
Date Posted: 19/January/2007 at 7:53pm
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Define clean! Everybody has a different idea of what is clean.
I.E. Lady calls and says it is not dirty I just want it freshened up---translation it is a pigpen, next lady calls and says it is so dirty I can,t stand it any longer---translation I will need to be a super dirt cop to find any real soiling. happens all the time. ------------- DON ELDRED YOU CAN "STAND" ON OUR REPUTATION |
Posted By: cmaster
Date Posted: 19/January/2007 at 10:08pm
Ain't that the truth  -------------
The STD Meter |
Posted By: doug
Date Posted: 19/January/2007 at 11:27pm
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The truth. It still happens? ------------- Just My opinion |
Posted By: jtuseo
Date Posted: 19/January/2007 at 11:47pm
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F uck what ya heard its what ya hearing! ------------- WWW.PREFERREDCARPETCLEANING.COM |
Posted By: doug
Date Posted: 20/January/2007 at 9:45am
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Lets tone it down abit?? ------------- Just My opinion |
Posted By: cmaster
Date Posted: 20/January/2007 at 10:18am
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OK. Tomorrow -------------
The STD Meter |