Carpet and Floor Cleaning Industry Chat Forum : What’s the right approach? https://www.kleenkuip.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 21 Jun 2026 06:36:37 +0000 Thu, 26 Jan 2006 00:22:34 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.06 360 https://www.kleenkuip.com/forum/RSS_post_feed.asp?TID=2198 <![CDATA[Carpet and Floor Cleaning Industry Chat Forum]]> https://www.kleenkuip.com/forum/forum_images/web_wiz_forums.png https://www.kleenkuip.com/forum/ <![CDATA[What’s the right approach? : I&#039;m just now getting back...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=61755&title=whats-the-right-approach#61755 Author: SSDB
Subject: 2198
Posted: 26/January/2006 at 12:22am

I'm just now getting back into the business (was in it in the 80's and 90's - now buying another TM/1 ton).

Anyway. I use to explain to customers that stains will not come out, most spots will. For stains I can do a cut and plug if they have additional carpet or can even take it from the corner of a closet. Some customers would take the cut and plug (up$ell)

If the carpet is absolutely filthy, I use to always write that I recommend the carpet be replaced. No Guarantees!

I read the the work order (invoice) to the customer, had them sign it to OK me to start the work, then have them sign it again to approve the work when I was completed.

Most customers KNOW when their carpet looks like S**T, others don't and need an honest professional opinion.

Just remember to always Cover Your Rear. The last thing you want to do is replace a customers carpet because you failed to note the true condition on the invoice. (CYA).






]]> Thu, 26 Jan 2006 00:22:34 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=61755&title=whats-the-right-approach#61755 <![CDATA[What’s the right approach? : Be blunt? ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59117&title=whats-the-right-approach#59117 Author: doug
Subject: 2198
Posted: 19/December/2005 at 8:38pm

Be blunt?]]> Mon, 19 Dec 2005 20:38:18 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59117&title=whats-the-right-approach#59117 <![CDATA[What’s the right approach? : I like the ones where the carpet...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59077&title=whats-the-right-approach#59077 Author: Advantage
Subject: 2198
Posted: 19/December/2005 at 7:36pm

I like the ones where the carpet is so dirty you can't see the stains for the dirt.  Those are the ones you have to be really careful with the customers. 

How do you tell a customer "After I scrape some of this crud off your carpet I can tell you if I can get the stains out.

]]> Mon, 19 Dec 2005 19:36:56 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59077&title=whats-the-right-approach#59077 <![CDATA[What’s the right approach? : I always start with... &#034;I...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59073&title=whats-the-right-approach#59073 Author: Mr.Mike
Subject: 2198
Posted: 19/December/2005 at 5:44pm

I always start with...

"I cannot guarantee that these spots will come out."

The typical customer always expects miracles.

]]> Mon, 19 Dec 2005 17:44:41 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59073&title=whats-the-right-approach#59073 <![CDATA[What’s the right approach? : Thanks guys. I do have a spotting...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59072&title=whats-the-right-approach#59072 Author: Revee
Subject: 2198
Posted: 19/December/2005 at 5:40pm

Thanks guys. I do have a spotting kit and a spotting guide whichsuggests different spot removers for various types of things rangingfrom red wine to coffee and pet urine. But I think something morecomprehensive in terms of a video or class would definitely help me,especially when the customer no longer remembers [or admits] whatcaused the spot/stain.

My main concern had to do with the billing aspects. Personally, I don'tthink it unreasonable to spend a few minutes, maybe 10-15 on aparticularly tough spot if the room is in decent shape to begin with.But multiplying this by 3 to 5 'unknown's per room would quickly eat upa lot of time and profit.

Sounds like a pre qualification round with the customer  toinspect the carpets and set expectations is the best thing for theimmediate near term, followed by some additional training/experience inspot removal techniques.


]]> Mon, 19 Dec 2005 17:40:01 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59072&title=whats-the-right-approach#59072 <![CDATA[What’s the right approach? : No one tells me anything? ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59034&title=whats-the-right-approach#59034 Author: doug
Subject: 2198
Posted: 19/December/2005 at 4:55pm

No one tells me anything?]]> Mon, 19 Dec 2005 16:55:44 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59034&title=whats-the-right-approach#59034 <![CDATA[What’s the right approach? : Not freakin likely ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59003&title=whats-the-right-approach#59003 Author: cmaster
Subject: 2198
Posted: 18/December/2005 at 11:43pm

Not freakin likely]]> Sun, 18 Dec 2005 23:43:58 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=59003&title=whats-the-right-approach#59003 <![CDATA[What’s the right approach? : Don&#039;t tell me you signed...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=58999&title=whats-the-right-approach#58999 Author: doug
Subject: 2198
Posted: 18/December/2005 at 11:10pm

Don't tell me you signed up and never even told me?]]> Sun, 18 Dec 2005 23:10:21 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=58999&title=whats-the-right-approach#58999 <![CDATA[What’s the right approach? : Don&#039;t get me started ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=58998&title=whats-the-right-approach#58998 Author: cmaster
Subject: 2198
Posted: 18/December/2005 at 9:50pm

Don't get me started]]> Sun, 18 Dec 2005 21:50:44 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=58998&title=whats-the-right-approach#58998 <![CDATA[What’s the right approach? : Where do we signup for one of...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=58986&title=whats-the-right-approach#58986 Author: doug
Subject: 2198
Posted: 18/December/2005 at 6:12pm

Where do we signup for one of these IICRC confidence classes?

Edited by doug]]> Sun, 18 Dec 2005 18:12:04 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=2198&PID=58986&title=whats-the-right-approach#58986