Marketing is a very funny animal and not everyone can get a handle on it.............when I used to teach the finer arts of telemarketing sales and face to face contact direct sales.........I always taught my own little weapon of choice which was and still is and always will be the best weapon you can pull from your holster..............JUST LISTEN CAREFULLY TO WHAT YOUR CUSTOMER IS SAYING TO YOU...........ALL HIS CONCERNS COME STRAIGHT FROM HIS MOUTH TO YOUR EARS

Simply mimic what he/she says, whatever concerns he/she bring up just address the issue with respect and all these tips will just simply fall into place naturally.

People don't want to hear a play with words.........they want action to their concerns..........Take Action, Address Their Concerns,  Be Punctual,  Return Their Calls, & Show Up Looking Like A Pro.

                             Nightrider

When dealing with an upset customer ask who?, what?, where?, when? and how?

Never why?

On deliveries...

Don't say it won't be there until Tuesday.

Say: "It will be there as soon as Tuesday"

Instead of "What do you want us to do?"

Say: "What will work best for you?"

Instead of "What's you budget?"

Use: Is there a budget that I should be aware of?

Instead of "Are you the decision maker?"

Use: Will you be making a recommendation or giving the final go-ahead?

Instead of "Please bare with us"

Use: We appreciate your patience.

Avoid telling the world your problems. When someone simply asks "How are you?"

Translate features into benefits. What that means to you is...

Always verify your understanding of the other persons situation or need. Let me make sure I've got this straight...

Instead of saying "You're Welcome!" use "My Pleasure!"

Do not say do you want me to clean it. It's better to say "What are your thoughts on it?"

Hello............ DuckCountry Carpets Cleaning, give us a Peck and we'll Pluck you good................

                                                Nightrider

I took my own advice today and answered the phone by saying "How can I make your day?"

Actually had a call back from a secretary at a Honda dealership. She was asked to find a company that would sell them a car detailing cleaning machine. She admitted she called me back because I gave her a chuckle and she said come on down and demo your unit and make our day!

SOLD.

P.S.
As a carpet cleaner you could say "How can we make your day a little fresher and cleaner"

Here is another good one - ABC Cleaning "When we clean it, we mean it."