Soap and water....soap on first and then water rinse.....not the other way round.....

It's all about good service...I just did a customer I've been doing for the past 5 years....last year I sent Mr. Steamer2.... she was not happy with the job...he had to go back for a reservice...and still she wasn't happy..

I cleaned it this year...and this is what she said"Steamer never send anyone but you to clean my carpets....if you can't clean them, I'll wait till they get real dirty then get hard wood....no one cleans carpet like you"

I wear good service cologne and it's called SOAP and WATER

Mr. Steamer the Soap and Water Cleaner

Well Doug the one that can answer that is Steamer.

In fact I remember in one of Splashes earlier posts that he said he runs into the customers house, Splashes some soap & water on the rugs, grabs the money and dashes out not caring if the customer calls him back or not.

Maybe Splash had his first experience with real carpet cleaning chemicals and he expected miracles, or maybe you guys are having some effect on him and he is now getting a conscience.

Either way Chemspec has offered a way out of your misery. (OOPS!!!!!  Did I say that out Loud?)

Jim  (Chemspec)

Not only are you Honorable you are also very smart.  

Splash __$__Dash,

Thee one thing we have always prided ourself on is that the solutions we make do what they are supposed to do. I am sorry to hear that they did not work in this case.

What I would like to suggest is that you return whatever is left over for a full refund. If the distributor doesn't want to, then make sure they call me personnally and I will make sure that it is taken care of. Sorry to hear that it didn't work.

Jim Darling

You can keep them as a reminder of what not to do.  In Case of Emergency, go to basement and have a refresher on what not to buy.  Now you can save all that money and attempt something altogether different.  You will have your own collection of things that don't work. Maybe you can sell the collection on eBay?

PS Don't forget to include the instructions for telephone assistance.

OK more info-

Both of them were friends of mine, both of them called me as soon as it happened then I called Chemspec the next day for both situations. Next I was off to a company near Kipling/Queensway in Toronto to get the product they told me to buy. So in both cases I was working the stains within 48 hours of the damage.

And tell you the truth I still have the powders in my basement...if you want them you can have them they been sitting there a while now :) but probably paid over $50 each.