Carpet and Floor Cleaning Industry Chat Forum : Customer Dying https://www.kleenkuip.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Mon, 22 Jun 2026 14:11:40 +0000 Wed, 07 Nov 2007 00:30:24 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.06 360 https://www.kleenkuip.com/forum/RSS_post_feed.asp?TID=4336 <![CDATA[Carpet and Floor Cleaning Industry Chat Forum]]> https://www.kleenkuip.com/forum/forum_images/web_wiz_forums.png https://www.kleenkuip.com/forum/ <![CDATA[Customer Dying : Always be empathetic and yet optimistic....]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=126331&title=customer-dying#126331 Author: duckcountry
Subject: 4336
Posted: 07/November/2007 at 12:30am

Always be empathetic and yet optimistic.  Isn't it great that we have today?  I wouldn't say it to the customer, but we are all dying of something.  Just takes some of us longer to get the race over.
Never be sympathetic.  It's degrading to the person receiving those vibes.  I can understand how you feel without KNOWING how you feel.
Ask the customer what do they plan to do this weekend?  Get them talking about life, not death. ]]> Wed, 07 Nov 2007 00:30:24 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=126331&title=customer-dying#126331 <![CDATA[Customer Dying : Been there many times in this...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125425&title=customer-dying#125425 Author: doug
Subject: 4336
Posted: 31/October/2007 at 6:36pm

Been there many times in this small area]]> Wed, 31 Oct 2007 18:36:19 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125425&title=customer-dying#125425 <![CDATA[Customer Dying : Have a few a year tell me the...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125424&title=customer-dying#125424 Author: John L
Subject: 4336
Posted: 31/October/2007 at 6:33pm

Have a few a year tell me the same thing..

]]> Wed, 31 Oct 2007 18:33:06 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125424&title=customer-dying#125424 <![CDATA[Customer Dying : Nothing but heart ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125371&title=customer-dying#125371 Author: cmaster
Subject: 4336
Posted: 30/October/2007 at 10:46pm

Nothing but heart ]]> Tue, 30 Oct 2007 22:46:06 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125371&title=customer-dying#125371 <![CDATA[Customer Dying : ID OFFER HIM A CIGAR AND THEN...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125358&title=customer-dying#125358 Author: STEAMPRO
Subject: 4336
Posted: 30/October/2007 at 8:03pm

ID OFFER HIM A CIGAR AND THEN CHARGE HIM EXTRA FOR ITSmokeyCool

]]> Tue, 30 Oct 2007 20:03:27 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125358&title=customer-dying#125358 <![CDATA[Customer Dying : I feel bad taking their money ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125346&title=customer-dying#125346 Author: MR. STEAMER
Subject: 4336
Posted: 30/October/2007 at 4:35pm

I feel bad taking their money]]> Tue, 30 Oct 2007 16:35:12 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125346&title=customer-dying#125346 <![CDATA[Customer Dying : I&#039;ve had a few tell me that...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125315&title=customer-dying#125315 Author: cmaster
Subject: 4336
Posted: 30/October/2007 at 3:11pm

I've had a few tell me that over the years. Kinda scary ]]> Tue, 30 Oct 2007 15:11:42 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125315&title=customer-dying#125315 <![CDATA[Customer Dying : Your personality mut be making...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125288&title=customer-dying#125288 Author: splash_$$$_dash
Subject: 4336
Posted: 30/October/2007 at 9:14am

Your personality mut be making them warm and fuzzy so they wish to tell you their life story.

I'm not like that but I can not believe the sh*t people tell my wife on her job - complete strangers tell all.]]> Tue, 30 Oct 2007 09:14:30 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125288&title=customer-dying#125288 <![CDATA[Customer Dying : In the last year I&#039;ve had...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125279&title=customer-dying#125279 Author: MR. STEAMER
Subject: 4336
Posted: 30/October/2007 at 8:21am

In the last year I've had two customers which have come out and told me they where dying of Cancer.

How do you react to that???
Do you give them the Job free????
do you discount it?????

why the hell did they tell me...I really rather not know...

     

btw I charged them regular price]]> Tue, 30 Oct 2007 08:21:55 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=4336&PID=125279&title=customer-dying#125279