Carpet and Floor Cleaning Industry Chat Forum : "I just don't feel the carpets.." https://www.kleenkuip.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 21 Jun 2026 19:01:22 +0000 Mon, 01 Dec 2008 11:40:24 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.06 360 https://www.kleenkuip.com/forum/RSS_post_feed.asp?TID=5493 <![CDATA[Carpet and Floor Cleaning Industry Chat Forum]]> https://www.kleenkuip.com/forum/forum_images/web_wiz_forums.png https://www.kleenkuip.com/forum/ <![CDATA["I just don't feel the carpets.." : Yes it is true, with lots of dry...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150056&title=i-just-dont-feel-the-carpets#150056 Author: Ken_Is_OK
Subject: 5493
Posted: 01/December/2008 at 11:40am

Yes it is true, with lots of dry passes and good air movement you could do OK with a POS Rug Doc.Unhappy]]> Mon, 01 Dec 2008 11:40:24 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150056&title=i-just-dont-feel-the-carpets#150056 <![CDATA["I just don't feel the carpets.." : $300,000,000 annually you would...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150022&title=i-just-dont-feel-the-carpets#150022 Author: John L
Subject: 5493
Posted: 30/November/2008 at 5:21pm

$300,000,000 annually you would be able to be on TV marketing too!Banana%20Dance

]]> Sun, 30 Nov 2008 17:21:35 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150022&title=i-just-dont-feel-the-carpets#150022 <![CDATA["I just don't feel the carpets.." : Don&#039;t kid yourself. I have...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150013&title=i-just-dont-feel-the-carpets#150013 Author: doug
Subject: 5493
Posted: 30/November/2008 at 4:37pm

Don't kid yourself. I have a man who gets as much as $300.00 to clean a living roo. He cleans with a plastic pail a scrub brush and a shopvac. What a scam but he has a very loyal following. They think he is the grteates thing since sliced bread.  for the RD with the right person and chems probably could giv most of you a run for your money with regards to results.Guitar]]> Sun, 30 Nov 2008 16:37:50 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150013&title=i-just-dont-feel-the-carpets#150013 <![CDATA["I just don't feel the carpets.." : I know I&#039;m new to carpet...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150004&title=i-just-dont-feel-the-carpets#150004 Author: luvsnow
Subject: 5493
Posted: 30/November/2008 at 4:07pm

I know I'm new to carpet cleaning and all, but even before I started cleaning carpets I knew a rug doctor could not do as good of a job as a professional. Especially with the chemicals they give you and with someone running the machine that knows NOTHING about carpet cleaning.

Last week I had a customer call to cancel with me because he decided to rent a rug doctor instead. I've been seeing a lot of Rug Doctor commercials lately and their marketing seems to be working pretty well by making people think they can clean their carpets just as good as a professional. I swear that you could have the worst product, but if you have good marketing you will sell it.

I saw this on TV about two weeks ago and when they showed you can clean carpets with it I almost died:

http://www.asontvinfomercials.com/tvproducts/h2omop.html

If people really think this thing will clean the carpets better then a professional, I really don't know what to think about them.


]]> Sun, 30 Nov 2008 16:07:23 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150004&title=i-just-dont-feel-the-carpets#150004 <![CDATA["I just don't feel the carpets.." : We have gave that guaratee for...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150003&title=i-just-dont-feel-the-carpets#150003 Author: doug
Subject: 5493
Posted: 30/November/2008 at 2:29pm

We have gave that guaratee for over 25 years. I can count the amount of redos on one hand. I am not in the practice of recleaning because someone thinks it was done too fast. If you know your biz you should be able to explain how experience and traiing and the proper equipment allow you to clean as you do. If they are plain and simply not happy with the results that is a different story.  I never ok a redo over the phone that is one thing i want to see personally as I have had people spill things or animal accidents since it was cleaned all those things make people unhappy since they just paid to have it cleaned. You have to qualify all those things.Guitar]]> Sun, 30 Nov 2008 14:29:50 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=150003&title=i-just-dont-feel-the-carpets#150003 <![CDATA["I just don't feel the carpets.." : Just making lemon out of lemonade....]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149990&title=i-just-dont-feel-the-carpets#149990 Author: Soil Lint Green
Subject: 5493
Posted: 30/November/2008 at 2:29am

Just making lemon out of lemonade.  Thanks, Atlantis for the compliment.]]> Sun, 30 Nov 2008 02:29:51 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149990&title=i-just-dont-feel-the-carpets#149990 <![CDATA["I just don't feel the carpets.." : Soil Lint Green wrote: Hope...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149975&title=i-just-dont-feel-the-carpets#149975 Author: Atlantis
Subject: 5493
Posted: 29/November/2008 at 7:55pm

Originally posted by Soil Lint Green Soil Lint Green wrote:

Hope all you do is go back out and take note of the issues she has and sell her protection and throw in an lazyboy chair cleaned free.  She gets something for nothing and you get something for doing almost nothing.  But take your time with it Big%20smile

You might want to get her to sign off on a total satisfaction statement along with the 1 year stainguard warranty.  And don't forget to get 5 referrals and ask if you can take pictures of the carpet and feature it on your website along with her story about how you honored your guarantee.  You can always call her and her referrals and direct them to look at that story.  Everyone loves having their 15 minutes of fame.


THIS IS A MAN WHO KNOWS THE INDUSTRY! I can already tell much can be learned here. GREAT POST!
]]> Sat, 29 Nov 2008 19:55:57 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149975&title=i-just-dont-feel-the-carpets#149975 <![CDATA["I just don't feel the carpets.." : I would not have gone back..........I...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149974&title=i-just-dont-feel-the-carpets#149974 Author: nightrider
Subject: 5493
Posted: 29/November/2008 at 7:30pm

I would not have gone back..........I would have told her that after the winter we would go back and clean for half price, plus issue a coupon for 25% discount on the cleaning after that.
 
But we all do things our own way.
 
                                            Nightrider
]]> Sat, 29 Nov 2008 19:30:28 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149974&title=i-just-dont-feel-the-carpets#149974 <![CDATA["I just don't feel the carpets.." : [QUOTE=AtlantisWell, our guarantee...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149969&title=i-just-dont-feel-the-carpets#149969 Author: John L
Subject: 5493
Posted: 29/November/2008 at 1:58pm

[QUOTE=Atlantis
Well, our guarantee states if you are not happy for any reason we will come back out no questions asks, we'll see you on Thursday"-me
UN-FREAKINGBELIABLE!
 
 
 
It happens.. But alot of questions were asked..! LOLLOL


Edited by John L - 29/November/2008 at 1:59pm]]> Sat, 29 Nov 2008 13:58:10 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149969&title=i-just-dont-feel-the-carpets#149969 <![CDATA["I just don't feel the carpets.." : Hope all you do is go back out...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149968&title=i-just-dont-feel-the-carpets#149968 Author: Soil Lint Green
Subject: 5493
Posted: 29/November/2008 at 1:28pm

Hope all you do is go back out and take note of the issues she has and sell her protection and throw in an lazyboy chair cleaned free.  She gets something for nothing and you get something for doing almost nothing.  But take your time with it Big%20smile

You might want to get her to sign off on a total satisfaction statement along with the 1 year stainguard warranty.  And don't forget to get 5 referrals and ask if you can take pictures of the carpet and feature it on your website along with her story about how you honored your guarantee.  You can always call her and her referrals and direct them to look at that story.  Everyone loves having their 15 minutes of fame.


Edited by Soil Lint Green - 29/November/2008 at 1:31pm]]> Sat, 29 Nov 2008 13:28:45 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=5493&PID=149968&title=i-just-dont-feel-the-carpets#149968