Carpet and Floor Cleaning Industry Chat Forum : What is your order of operation https://www.kleenkuip.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Sun, 21 Jun 2026 11:47:31 +0000 Sat, 29 May 2010 21:14:46 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.06 360 https://www.kleenkuip.com/forum/RSS_post_feed.asp?TID=6432 <![CDATA[Carpet and Floor Cleaning Industry Chat Forum]]> https://www.kleenkuip.com/forum/forum_images/web_wiz_forums.png https://www.kleenkuip.com/forum/ <![CDATA[What is your order of operation : Here is how I see my role as a...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=160085&title=what-is-your-order-of-operation#160085 Author: Soil Lint Green
Subject: 6432
Posted: 29/May/2010 at 9:14pm

Here is how I see my role as a marketer.

A marketer simply stimulates demand in the marketplace for a supply (supply and demand).   You enjoy what you do, you simply need to convince people that they need it.  That makes you a professional marketing person. 

In the process, don't just focus on making the money, but also be aware of the consequences of your actions.  That awareness is the primary reason so many carpet cleaners are using environmentally safe, low water systems that use very little energy especially petrochemical energy like diesel or gasoline.  You can argue about that, but then you and the buggy whip salesman at the turn of the last century would have something in common.  You both would see the world changing around you and refuse to accept that your ways are passe and you have been replaced by the next generation of filling a need.

So get out there and do your very best to stimulate demand for your services to the benefit of society. 

Copy, print and commit to memory if you like what I just said.   It should make clear to you sales is not marketing.  Marketing is what gets you to the point of a sale.  Without it, there would be no sale. 
]]> Sat, 29 May 2010 21:14:46 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=160085&title=what-is-your-order-of-operation#160085 <![CDATA[What is your order of operation : Between 1 and 2 add:• Build...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=160079&title=what-is-your-order-of-operation#160079 Author: sgordon
Subject: 6432
Posted: 29/May/2010 at 4:38pm

Between 1 and 2 add: 
• Build report with the customer by finding a 2 or 3 things in common.
• Ask them to call all their neighbors while you are getting set up, if you can do the house next door or across the street at the same time, offer a reward.
• Ask your helper to walk around the block introducing your company, leaving a bottle of spot cleaner with your sticker on it, giving bids, discounts for cleaning while you are on the same block. 


You are not in the carpet cleaning business, you are in the marketing business and carpet cleaning is your product. 

]]> Sat, 29 May 2010 16:38:50 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=160079&title=what-is-your-order-of-operation#160079 <![CDATA[What is your order of operation : Im pretty sure thats how most...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158749&title=what-is-your-order-of-operation#158749 Author: HeartlandSteam
Subject: 6432
Posted: 02/February/2010 at 9:40am

Im pretty sure thats how most carpet cleaners operate...or close to it.


Edited by HeartlandSteam - 02/February/2010 at 1:16pm]]> Tue, 02 Feb 2010 09:40:29 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158749&title=what-is-your-order-of-operation#158749 <![CDATA[What is your order of operation : I can&#039;t reply..........I&#039;m...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158746&title=what-is-your-order-of-operation#158746 Author: nightrider
Subject: 6432
Posted: 01/February/2010 at 6:55pm

I can't reply..........I'm laughing too much
 
                                              Nightrider
]]> Mon, 01 Feb 2010 18:55:13 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158746&title=what-is-your-order-of-operation#158746 <![CDATA[What is your order of operation : Can&#039;t wait for Nightriders...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158741&title=what-is-your-order-of-operation#158741 Author: cleanex
Subject: 6432
Posted: 01/February/2010 at 1:22pm

Can't wait for Nightriders reply to this one!!!!]]> Mon, 01 Feb 2010 13:22:42 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158741&title=what-is-your-order-of-operation#158741 <![CDATA[What is your order of operation : Yea no problem ]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158740&title=what-is-your-order-of-operation#158740 Author: HeartlandSteam
Subject: 6432
Posted: 01/February/2010 at 1:19pm

Yea no problem Smile]]> Mon, 01 Feb 2010 13:19:26 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158740&title=what-is-your-order-of-operation#158740 <![CDATA[What is your order of operation : Thank you HeartlandSteam- Thats...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158738&title=what-is-your-order-of-operation#158738 Author: CarpetproKC
Subject: 6432
Posted: 01/February/2010 at 1:06pm

Thank you HeartlandSteam- Thats what I'm looking for right there. Appreciate your help. 

www.kccarpetcare.com


]]> Mon, 01 Feb 2010 13:06:24 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158738&title=what-is-your-order-of-operation#158738 <![CDATA[What is your order of operation : 1. Knock on door, introduce...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158735&title=what-is-your-order-of-operation#158735 Author: HeartlandSteam
Subject: 6432
Posted: 01/February/2010 at 9:19am

1. Knock on door, introduce myself & hand them a business card.
2. Walk through the areas with the customer, looking for areas that need "special attention"
3. During the walk through ask questions like "when was the last time your carpets professionally cleaned?" and "Have you ever had your carpets protected?" I only have to ask these questions if they are a new customer.
4. Finish walk through and talk about cleaning price, and offer protection services etc.
5. Bring in my solution line and take it to the farthest point.
6. Turn TM on (after the TM is on I put a bottle of WD-40 on the vacuum port before I connect my extraction hose so the water heats up faster.)
7. Make pre spray
8. Pre treat first section (normally 3-5 areas)
9. Bring in extraction hose and wand.
10. Place sticky tabs underneath all smaller items, throw blocks on bigger pieces. Move out furniture just enough to clean underneath them.
12. Clean under furniture then move furniture back to original spot, place blocks where needed.
13. Clean all open areas in that room, move to next room and repeat from step 10.
14. Clean next section.
15. After grooming the carpet tell the customer about any areas we had problems with, or stains we couldn't get out. Then I ask the customer to take a quick look and make sure they are happy.
16. Wrap up hoses and all equipment, write out the ticket, put booties on and go inside and go over bill and collect money. Meanwhile reminding them that we clean upholstery, rugs, ducts, etc.

That's just what I do, you'll notice I don't vacuum. Most homes that I go into do not need vacuuming, so why add an unnecessary step? I'll do it only if it needs it.
In step 3 I ask these questions to set them up for selling add ons.

Honestly, It doesnt matter what steps you do, your customers can tell if you know what your doing, and weather your working hard or not. If you have a positive attitude, and are friendly they'll call you back. Half of what determines whether they'll call you back or not is the experience they had while you were there.

Im in Kansas City too, there is plenty of room for more carpet cleaners, and lots of money to be made in Johnson County.


Edited by HeartlandSteam - 01/February/2010 at 9:20am]]> Mon, 01 Feb 2010 09:19:18 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158735&title=what-is-your-order-of-operation#158735 <![CDATA[What is your order of operation : Its cool Grandpa - I forgive you!...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158732&title=what-is-your-order-of-operation#158732 Author: CarpetproKC
Subject: 6432
Posted: 31/January/2010 at 11:41pm

Its cool Grandpa - I forgive you!]]> Sun, 31 Jan 2010 23:41:12 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158732&title=what-is-your-order-of-operation#158732 <![CDATA[What is your order of operation : Well Grasshopper when you open...]]> https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158731&title=what-is-your-order-of-operation#158731 Author: doug
Subject: 6432
Posted: 31/January/2010 at 8:48pm

Well Grasshopper when you open up your mind because it is a terrible thig to waste  and want to accept some constructive critisim you will be able to learn. Until then ??? The difference with me is I'am not one to candy coat anything. I just like to get to the point. Kind of like seperating the fly $hit from the pepper.  Unfortunately most youg people are so politicial correct and have their god damm feelings hurt so easy I really don't know how you survive? One thing you have to recconize on these boards is to believe about a 1/4 of what you read as most are very full of themselves and the rest are just filling you full of BS?  Operating a biz in a populatiion of say 7000 is nothing like operating a biz in a population of 100,000.  I answered you questions and apparently you didn't like my responce.  GROW UP!  If you can't take the heat than get out of the kitchen.]]> Sun, 31 Jan 2010 20:48:50 +0000 https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432&PID=158731&title=what-is-your-order-of-operation#158731