when to draw the line? |
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mccc
Newbie Joined: 24/April/2005 Location: United States Status: Offline Points: 21 |
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Posted: 25/April/2005 at 1:04am |
When you go into a house or business and you see that the carpet is need death, do you guys try to revive it or walk away and advice the customer to get themselves a new carpet. If you try to revive what steps do you take. I ran into a carpet (15+ yr old commercial glue down) that had stains every 2 to 3 feet And God only knows how long those stains have been there. I used a roto vac with brush attachments on a portable. When i finished, I had discoloration, and the carpt in about a 4X6 area began to come apart to the point that i could see the concrete behind the carpet. WHERE DID I GO WRONG? new to the biz good advice needed.
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MCCC
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cmaster
IICRC Instigator Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Sounds to me like you got a little too aggressive on that carpet. Are you buying it now?
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Steaminpile
Master Carpet Cleaner Joined: 04/February/2004 Location: Canada Status: Offline Points: 1150 |
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never walked away cuz it was too filthy
cuz I know I can make it look MUCH better |
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A.K.A.
Andy |
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Lisa Smith
Cute Buns Joined: 08/November/2004 Location: United States Status: Offline Points: 305 |
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You are the one in control, always remember that. You don't HAVE to attempt any job. Use your best judgement, and if you decide to tackle a super nasty always prequalify it as a "salvage attempt". Make it clear to them that you will do your best, but because of the age/condition of the carpet, cleaning may cause it further damage. If you are in doubt, or feel uncomfortable WALK AWAY! I would be hesitant to use an aggressive rotary tool on an old/damaged carpet. I like the gentleness of the wand and glide or possibly an RDM. If you are interested in selling new carpet, you can try this approach: Tell the custy that you will do a "salvage attempt" and if it is not satisfactory, you will credit the cost of the cleaning toward the purchase of new carpet from you. Take care, Lisa Edited by Lisa Smith |
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Superglide Ken
Grand Potentate SGK Joined: 17/March/2004 Location: Canada Status: Offline Points: 4868 |
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Good advice Lisa. I agree completly.
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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.
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cmaster
IICRC Instigator Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Good marketing Lisa
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mccc
Newbie Joined: 24/April/2005 Location: United States Status: Offline Points: 21 |
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thank you lisa, sound like good advice- I'll use it
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MCCC
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mccc
Newbie Joined: 24/April/2005 Location: United States Status: Offline Points: 21 |
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as to the reply about me buying the carpet- no I don't have to, the owners were going to pull it anyway, they were generous enough to let me experiment on it
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MCCC
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greg
Journeyman Joined: 02/February/2004 Location: Canada Status: Offline Points: 444 |
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i agree with steaminpile & lisa. never refuse a job but always prequalify. just make sure the client knows they have to pay for your attempt. after all we don't work for free.
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nothing is impossable. it just hasn't been done yet.
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dontlikedennis
Journeyman Joined: 18/March/2005 Location: Canada Status: Offline Points: 259 |
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if you see it starting to turn color place your machine over that spot then try to get paid before you finish if it gets worse tell them your machine broke down and you'll be back in 1/2 hour with a new machine.....then just run like hell
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John L
Carpet Cleaning Guru Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Rick/Magic
Groupie Joined: 16/February/2005 Location: United States Status: Offline Points: 134 |
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what Lisa said...
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25 years of cleaning carpet
and my back hurts |
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nightrider
Marketing Master Joined: 12/March/2004 Status: Offline Points: 4656 |
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LISA IS WRONG............WHEN A HORSE BREAKS A LEG.........YOU SHOOT IT..............WHEN A DISH BREAKS YOU THROW IT OUT...........DO THE SAME FOR A CARPET THATS FALLING APART, WHAT IS THERE TO SAVE.............BUT IF YOU DO ATTEMPT THE CLEANING AT THE END DON'T CHARGE YOUR CUSTOMER IF YOU HAVE ANY MORALS..........'CAUSE YOU KNEW IT WAS IMPOSSIBLE NIGHTRIDER |
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Remember one thing. You said you could clean it. It did not respond. I guess the next time they will call someone to clean the new carpet who will do what they say they can do. Clean it.
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Just My opinion
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