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MR. STEAMER 
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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 Posted: 23/March/2004 at 6:50pm |
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Most people loose the warantee papers anyways.....good stuff...more people should buy it...sometimes it's like pulling teeth to sell it
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carpetologist
The Great Hardini 
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 22/March/2004 at 6:11pm |
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Manufacturers and manufacturer reps spray their magic protection over new upholstery and make big bucks doing so. People pay much more at the time of purchase for protection than they generally would pay you a year or so later. Most purchase on the strength of a warranty. It becomes a numbers game. Some you lose most you win. Plus its hard to read the fine print in the contact. These people generally do well. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 21/March/2004 at 11:08pm |
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Harvey.....I wouldn't guarantee the replacement of her furniture. The best thing to do is gaurantee the service....you'll comeback and try and take the spot out...if it doesn't come out , you refund the fabric protection money.... Plus you have to have stipulations in place...for different types of stains...HOT coffee or tea can burn right through the protection, orange juice and apple can also stain if it sits for a long time...it all depends on what spills..... |
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Harvey
Newbie 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 36 |
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Posted: 21/March/2004 at 11:36am |
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We just finished a cleaning a sofa with numerous kool-aid stains on it.
This sofa had a protector applied by the manufacturer. I kind of think the custy had already worked on the stains herself, but this was not mentioned. After a lengthy time working on the stains we had to give up, they just would not come out. The custy had us sign paper work so she could send to the manufacturer for sofa replacement. We currently do not offer fabric protectors for this reason. I guess the question is --if we apply it--do we guarantee it |
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