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Liability

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MR. STEAMER View Drop Down
True Patriot
True Patriot

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Joined: 03/March/2004
Location: Canada
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Points: 14544
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 23/March/2004 at 6:50pm
Most people loose the warantee papers anyways.....good stuff...more people should buy it...sometimes it's like pulling teeth to sell it
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carpetologist View Drop Down
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 22/March/2004 at 6:11pm

Manufacturers and manufacturer reps spray their magic protection over new upholstery and make big bucks doing so. People pay much more at the time of purchase for protection than they generally would pay you a year or so later. Most purchase on the strength of a warranty. It becomes a numbers game. Some you lose most you win. Plus its hard to read the fine print in the contact.

These people generally do well.

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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
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Points: 14544
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 21/March/2004 at 11:08pm

Harvey.....I wouldn't guarantee the replacement of her furniture.  The best thing to do is gaurantee the service....you'll comeback and try and take the spot out...if it doesn't come out , you refund the fabric protection money....

Plus you have to have stipulations in place...for different types of stains...HOT coffee or tea can burn right through the protection, orange juice and apple can also stain if it sits for a long time...it all depends on what spills.....

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Harvey View Drop Down
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Joined: 29/January/2004
Location: Canada
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Harvey Quote  Post ReplyReply Direct Link To This Post Posted: 21/March/2004 at 11:36am
  We just finished a cleaning a sofa with numerous kool-aid stains on it.
This sofa had a protector applied by the manufacturer. I kind of think the custy had already worked on the stains herself, but this was not mentioned.
After a lengthy time working on the stains we had to give up, they just would not come out. The custy had us sign paper work so she could send to the manufacturer for sofa replacement.
  We currently do not offer fabric protectors for this reason. I guess the question is --if we apply it--do we guarantee it
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