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How can I sell more protection?

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Soil Lint Green View Drop Down
Carpet Cleaning Specialist
Carpet Cleaning Specialist
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Joined: 30/December/2007
Location: Oregon
Status: Offline
Points: 551
Post Options Post Options   Thanks (0) Thanks(0)   Quote Soil Lint Green Quote  Post ReplyReply Direct Link To This Post Posted: 15/February/2012 at 8:57pm
Repeat  business and ease of sale comes from a position of talking about the investment the homeowner made on this carpet and your Spot & Spin 1 year warranty that comes with every area treated.  Have an official warranty document to present them.  Generally blue or green fancy borders and black text complete with an area for name and date and reference to areas completed on invoice number.  Since the warranty expires in one year, friendly reminder by email at 10 months, 1 year and 18 months will prompt repeat customers to call you.

If you are worried about the warranty wording, consult your business attorney.
It's ORY GUN, not OR A GONE. Learn to talk.
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duckcountry View Drop Down
Master Carpet Cleaner
Master Carpet Cleaner
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Joined: 29/October/2005
Location: USA
Status: Offline
Points: 1082
Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 19/February/2012 at 7:24pm
bottom lining it === sell an idea like insurance companies do.  Sell protection from an expensive potential loss happening sooner (when you have no resources to address it) than much later (when life is wonderful again).
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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