Sears Carpet Cleaning

FreshAire wrote: In all honesty, max I'll do in a week, and that's if I'm really pushing the limits, is 20. More often than not however, it's closer to the 10-15 mark, but there aren't enough hours in the day for me to do more! To anyone doing more than that in a day, I'd challenge the statement that you are doing the best job possible... adequate, maybe and barely that,

maybe you're short..maybe you carry a small wand...maybe your calls are far apart...everyone works differently and I find the comment in red to be very ignorant. It all depends on job size and driving distance...is the customer ready for you??? are you ready??? is it an easy set up???

I wasn't bashing you or Sears and I certainly didn't comment on your work ethics. It's pretty easy to tell that this guy is promoting Sears in Syracuse. Maybe he should post it on some consumer website so it will be read by the intended parties

you where the one who went off on sears with your bull sh*t post.

mr steamer and kien are correct!!!!!  do maybe one of you own a franchise?  which one did you work for?  to be honest i wasnt really looking for an argument just wondering what you have against sears?  i have been there 8 yrs and have many custys i clean for and only i clean for or it doesnt get done!!!  we are not all HACKS as you so called PROS call us.  we do exactly what you PROS do but MORE OFTEN!!!!  yes sears gets us the jobs but they DO stand behind their name if there is a problem.  up here sears doesnt sub out their work.  i do what you do  sometimes better sometimes maybe not as good who knows but in the end we do the same work.  i dont rush the jobs, i move all necessary furn  apply the protection properly, remove as much soil and as many stains as you would.  only difference is i dont pay for gas, chemicals, tools, or repairs!!!!!  and i also make a load of $$$ to do it. 

Duckcountry you know nothing about Sears...  That post is all bull crap!

Why do people choose a big name like sears?  Recognized name associated with a large company who they believe actually employees these subs contractors and have 100% control over.  They know if something is screwed up sears will not move and change its name to avoid dealing with a lawsuit.


What they don't know is how sears will transfer the blame to the sub and act clueless in court if they ever show up, that there is not quality control in place, that Sears knows carpet cleaning like it knows siding and that you are being sold the perception of being with the most knowledgeable carpet cleaning company who will care for your carpets like care for your children. 

Name Brand Recognition - misused by so many big and small. 

You Know The Name - yeah, but they weren't making anything even close to the crap you want me to believe the exact same company is making and selling now because they went out of business.

Point is this is a situation involving business ethics and not how successful a company is with sh*tty ethics.  Sears once was a credible company who would apologize for its people and products, now it is doing whatever it takes to survive even it means doing in the customers belief in them because they have a massive market manipulation machine in place to deal with the shouts of unsatisfied customers and drown out their cries with lies while denying culpability or the extent of shared responsibility (the problem is caused by you the homeowner because you did not care for your carpet according to manufacturer guidelines and our excellent cleaning service just goes to prove it).

That about does it, if errors of omission are the way to build a successful business lets all hire former car salesmen to do our bidding.  Then hide behind an offshore call center, an impossible to navigate call tree and an arrogant attempt at stifling the customer by denying any validity to their claims with the services of people who serve at Sears' beckon and call. 

It costs less money to do the work thoughtlessly than to approach it thoughtfully.




Edited by duckcountry - 01/August/2008 at 1:14pm

In Canada Sears is the Top dog...maybe not in quality of cleaning ..but in the amount of Jobs they book.   The GTA alone books around 200+ jobs a day.