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Marketing Tips

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carpetologist View Drop Down
The Great Hardini
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
Status: Offline
Points: 1712
Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 02/March/2006 at 4:06pm

Avoid telling the world your problems. When someone simply asks "How are you?"

Translate features into benefits. What that means to you is...

Always verify your understanding of the other persons situation or need. Let me make sure I've got this straight...

Instead of saying "You're Welcome!" use "My Pleasure!"

Do not say do you want me to clean it. It's better to say "What are your thoughts on it?"

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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

Joined: 31/January/2004
Status: Offline
Points: 32701
Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 02/March/2006 at 4:15pm
Originally posted by Carpetologist Carpetologist wrote:

When answering the phone try saying"

Dirty Harry Cleaning Services

"Well! make my day?"

"Do you feel lucky Punk?"

"Well do ya?"

You will scare the hell out of  people but they will love it and keep coming back for more.



Edited by doug
Just My opinion
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duckcountry View Drop Down
Master Carpet Cleaner
Master Carpet Cleaner
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Joined: 29/October/2005
Location: USA
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Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 02/March/2006 at 7:35pm
We charge more for that service

Originally posted by nightrider nightrider wrote:

Hello............ DuckCountry Carpets Cleaning, give us a Peck and we'll Pluck you good................

                                                Nightrider

Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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carpetologist View Drop Down
The Great Hardini
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
Status: Offline
Points: 1712
Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 06/March/2006 at 2:58pm

Instead of "What's you budget?"

Use: Is there a budget that I should be aware of?

Instead of "Are you the decision maker?"

Use: Will you be making a recommendation or giving the final go-ahead?

Instead of "Please bare with us"

Use: We appreciate your patience.

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carpetologist View Drop Down
The Great Hardini
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
Status: Offline
Points: 1712
Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 09/March/2006 at 3:15pm

When dealing with an upset customer ask who?, what?, where?, when? and how?

Never why?

On deliveries...

Don't say it won't be there until Tuesday.

Say: "It will be there as soon as Tuesday"

Instead of "What do you want us to do?"

Say: "What will work best for you?"

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nightrider View Drop Down
Marketing Master
Marketing Master


Joined: 12/March/2004
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Points: 4656
Post Options Post Options   Thanks (0) Thanks(0)   Quote nightrider Quote  Post ReplyReply Direct Link To This Post Posted: 09/March/2006 at 10:33pm

Marketing is a very funny animal and not everyone can get a handle on it.............when I used to teach the finer arts of telemarketing sales and face to face contact direct sales.........I always taught my own little weapon of choice which was and still is and always will be the best weapon you can pull from your holster..............JUST LISTEN CAREFULLY TO WHAT YOUR CUSTOMER IS SAYING TO YOU...........ALL HIS CONCERNS COME STRAIGHT FROM HIS MOUTH TO YOUR EARS

Simply mimic what he/she says, whatever concerns he/she bring up just address the issue with respect and all these tips will just simply fall into place naturally.

People don't want to hear a play with words.........they want action to their concerns..........Take Action, Address Their Concerns,  Be Punctual,  Return Their Calls, & Show Up Looking Like A Pro.

                             Nightrider

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