Liability
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Scotchgard and Teflon Fabric Protection
Forum Description: Discuss scotchguard and teflon fabric protection technologies
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=153
Printed Date: 19/September/2024 at 11:39pm
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com
Topic: Liability
Posted By: Harvey
Subject: Liability
Date Posted: 21/March/2004 at 11:36am
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We just finished a cleaning a sofa with numerous kool-aid stains on it. This sofa had a protector applied by the manufacturer. I kind of think the custy had already worked on the stains herself, but this was not mentioned. After a lengthy time working on the stains we had to give up, they just would not come out. The custy had us sign paper work so she could send to the manufacturer for sofa replacement. We currently do not offer fabric protectors for this reason. I guess the question is --if we apply it--do we guarantee it |
Replies:
Posted By: MR. STEAMER
Date Posted: 21/March/2004 at 11:08pm
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Harvey.....I wouldn't guarantee the replacement of her furniture. The best thing to do is gaurantee the service....you'll comeback and try and take the spot out...if it doesn't come out , you refund the fabric protection money.... Plus you have to have stipulations in place...for different types of stains...HOT coffee or tea can burn right through the protection, orange juice and apple can also stain if it sits for a long time...it all depends on what spills..... |
Posted By: carpetologist
Date Posted: 22/March/2004 at 6:11pm
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Manufacturers and manufacturer reps spray their magic protection over new upholstery and make big bucks doing so. People pay much more at the time of purchase for protection than they generally would pay you a year or so later. Most purchase on the strength of a warranty. It becomes a numbers game. Some you lose most you win. Plus its hard to read the fine print in the contact. These people generally do well. ------------- Kleen Kuip Supply Mart Inc. http://www.kleenkuip.com - New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
Posted By: MR. STEAMER
Date Posted: 23/March/2004 at 6:50pm
| Most people loose the warantee papers anyways.....good stuff...more people should buy it...sometimes it's like pulling teeth to sell it |
Posted By: steamer1
Date Posted: 21/April/2004 at 1:50am
 I agree with MR. Steamer.Guarranteeing to replace furniture or carpet would be suicide.No matter what protectorant you apply it is absolutely IMPOSSIBLE to protect against ALL TYPES OF STAINS.If the protectant you are using does not list a stain it protects against it is most likely because it does not protect against that particular stain!!!Of course the manufacturer of the product left that little tidbit of info out.So what's the reasonable thing to do.Find out which stains the protectorant you are using actually guards against.For example, Is Koolaid listed?Then you had better not tell old custy not to worry about it when their youngin spills a glass all over their 2,000. couch.Carefully read the label and if needed call the producer of your product to see exactly what it protects against.Likely they will NOT TELL YOU WHAT IT DOES NOT PROTECT AGAINST.Never give a guarrantee that is not backed by the manufacturer of the product.NEVER.
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Posted By: doug
Date Posted: 22/April/2004 at 6:15pm
Why would anyone offer a guarantee regarding fabric protectors? Does 3M or Dupont when you purchase it? What is the answer? I think they give you the usually will repell oil and water based products. Gives temporary soil suspension assists with dry soil removal if applied PROPERLY. Do you cleaners have more money than the manufacteres of these products? We explain the benefits including that we did not make this carpet or piece of upholstery bullet prof, but what we did will assist you in maintaing it till the next cleaning. Give them a few rulrs on how to remove spots and to call if they have any questioins. End of story. Just my opinion.
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Posted By: MR. STEAMER
Date Posted: 22/April/2004 at 7:46pm
| Actually Doug they do guarantee it....3M up to five years...I also think Dupont works along with Phoenix in Toronto and they do to..if not mistaken....they'll clean it and if it doesn't come out they will replace it.. free of charge... |
Posted By: doug
Date Posted: 22/April/2004 at 8:03pm
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I have cleaned upholstery where Scotchgard applied by a dealer similar to Magic Gard etc, But they were suppling the warranty not the dealer . I think the same holds threw for the cleaner. The protector is long gone in 5 years. Know for them to honor their warranty you would have to jump threw hoops regarding application etc. A warantee is a guaranree with hole in it. Just my opinion |
Posted By: MR. STEAMER
Date Posted: 22/April/2004 at 11:43pm
| The brick runs that 5 year warranty too.....so does bad boy.....point is people do guarantee the gard |
Posted By: steamer1
Date Posted: 23/April/2004 at 12:54am
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I found an excellent article on this subject worth taking a few minutes to read.It is absolutely consistent with the warranty information that 3M and Dupont offer for their protectorants. http://www.wolfeflooring.com/soil_protection.asp#Protection - http://www.wolfeflooring.com/soil_protection.asp#Protection |
Posted By: doug
Date Posted: 23/April/2004 at 7:53am
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HELLO HELLO: Is anyone home. Who is guaranreeing the protector is it 3M? Is it Dupont? ANSWER NO. Because if it was you would not be returning to take the spot off at your expense and if it didn't come you would not refund the protector amount on the invoice they would pay that. So I do not care what warrentees 3M offer and Dupont offer it is you brain dead cleaners who are offering the warrentie is it not?? Just how god damm thick are some of you cleaners?? Check all the warrenties you want they do not cover you the cleaner. Unless mabybe you have some kind of licenceing agreement with them Just my opinion
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Posted By: MR. STEAMER
Date Posted: 23/April/2004 at 10:59am
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From the sounds of it...you don't sell much Gard....What do you say when the customers asks you "do I get any type of warrentee with that??" "NO you don't!!!!!!!!!" says doug The customer will say "why the hell put it on then...and it cost sooooo much...just forget it...it's not worth it" It's just another way of raising revenue...QUOTING TED"It's a numbers Game" Mr. Steamer "The Make More Money" Carpet Cleaner |
doug wrote:Posted By: doug
Date Posted: 23/April/2004 at 12:37pm
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You offer the warrentie not 3M How are you ever going to get that in your head. Is there a lack of oxegen at 6' or what. I don't explain warrenty because there is none. Do you call 3M or Dupont when there is a spot??? I explain the BENEFITS OF USING THE PRODUCT. JUST WHAT PART OF THAT DO YOU NOT UNDERSTAND??? Just my opinion If you are telling people this warrantie is from the porducer you are telling a misstruth............
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Posted By: MR. STEAMER
Date Posted: 23/April/2004 at 8:54pm
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Why not Warranty something that works...and that you believe in.... I think we should change sides of the fence Doug...your normally on the establishments side on these type of matters... NEXT TIME READ THE POSTS |
Posted By: doug
Date Posted: 24/April/2004 at 7:18pm
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My question is what are you guaranteeing? A product that in all probable chances is not being applied properly in the first place. I find when someone miss represents a product I have a harder time explaing the real reason the product is applied in the first place. All they can remember is the last guy said their carpet or upholstery is now bullet proof. Because it was not a cleaning technician that sold it. It was a cleaning/salesman/conman on commision who ripped them off I rest my case. Just my opinion
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Posted By: MR. STEAMER
Date Posted: 24/April/2004 at 7:24pm
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What do you mean???what are you guaranteeing??? protection of fibers from soiling...it does not protect from certain spills but it protects dirt and dirt particles from staining the fibers...it makes it easy to vac and it gives better results when you do.... I have no clue as to what your talking about |
Posted By: doug
Date Posted: 24/April/2004 at 7:32pm
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Mr. Steamer: Those are the benefits of having the product applied. That is what I am referring to. What confuses me why you call it a warrentie? I guess we mean the same just different ways of promoting it. Why didn't you just say that in the first place? Just my opinion.
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Posted By: MR. STEAMER
Date Posted: 24/April/2004 at 9:49pm
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I'm glad you see the light...I'm still confused...may it would help if I could read and right....lololol
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