Business Marketing Advertising and Promotion Discussion

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100% money back guarantee

Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Business Marketing Advertising and Promotion Discussion
Forum Description: How do you successfully promote your business? Offer and receive advertising tips
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=2478
Printed Date: 26/April/2024 at 3:07am
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Topic: 100% money back guarantee

Posted By: karunnt
Subject: 100% money back guarantee
Date Posted: 22/March/2006 at 12:42pm

Do you guys offer a 100% money back guarantee if the customer is not satisfied?

How can you reassure the customer that the job will be done to their satisfaction?

Thanks

Replies:

Posted By: Ninja-wand
Date Posted: 22/March/2006 at 3:31pm

I only offer to return if they are not satisfied. NO MONEY BACK GUARANTEE for me!!!

Example: there's no way you can resurrect a neglected carpet that hasnt been cleaned in 10 years. So just tell them that you'll try your best but not to exspect it to come out looking brand new and leave it at that.

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I'll make you TAP OUT!!!

Posted By: fonzy
Date Posted: 27/January/2008 at 11:16pm

Its worth the risk. ive been advertising with a money back guarantee for the last 8 months increased business by 25% and of the 500+ jobs ive done only 1 person asked for there money back and even then i just redid the job and they were happy. People are generally afraid to ask for there money back as its very uncomfortable to do.

Posted By: B Rice
Date Posted: 25/February/2008 at 10:05pm

do people pay your before the job?

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http://www.PanhandleFloorCare.com - http://www.PanhandleFloorCare.com
http://www.Pensacola-Carpet-Cleaning.com - http://www.Pensacola-Carpet-Cleaning.com

Posted By: duckcountry
Date Posted: 23/March/2008 at 9:44pm

Yes, I do. If they are not completely satisfied I do a 100% refund.

I have had that policy for 3 years now. I am cutting the first check ever tonight on that. I would rather not waste time going out to the same house of someone who expected miracles even after I said what they wanted would not happen. My time is better spent finding the right kind of account.

I will not do anything for her again. That is also part of my procedures. Glad to see I am not alone in the money back guarantee. Having it has gotten more money than a little $200 refund will cost me.

Posted By: MR. STEAMER
Date Posted: 25/March/2008 at 8:51am

I offer it too... no one has ever asked for their money back.... I give them there money's worth and more. If it wasn't for this topic I would have forgotten that I do. LOL

I think it's just a formality you offer a 100% money back refund to put the customer at ease. I don't think anyone would ever want their money back after they see you work. People give the small companies a chance.

If you where sears or Stanley Steemer they call them just for that reason... FREE CLEANING