What is your order of operation
Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Carpet Cleaners Hangout
Forum Description: General discussion on anything related to carpet cleaning
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=6432
Printed Date: 16/May/2024 at 8:14pm
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Topic: What is your order of operation
Posted By: CarpetproKC
Subject: What is your order of operation
Date Posted: 29/January/2010 at 3:39pm
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I searched for a similar thread but couldn't find one. From the minute you pull up to the job site- what is your method? I'm looking to learn from YOU. Here is what I do. 1. Meet customer and walk the property- Agree on price. 2. Turn on TM, mix chemicals, and then head into the house with my vacuum. 3. Vaccum areas that are bring cleaned. 4. Pull out solution hose and hyrdoforce sprayer and go into the house. 5. Starting with the furthest room, pre treat areas and continue throughout the house. 6. Pull in hose 7. Bring in wand and airmover 8. Clean and set up airmover. 9. When finished walk the property with customer and have them sign off on satisfactory work. 10. Load up van and go. |
Replies:
Posted By: cleanex
Date Posted: 29/January/2010 at 4:20pm
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And get the cheque!!!!! ------------- DON ELDRED YOU CAN "STAND" ON OUR REPUTATION |
Posted By: RIP IT
Date Posted: 29/January/2010 at 4:30pm
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sounds fine to me ------------- Dont treat people like customers. Treat them like friends. |
Posted By: nightrider
Date Posted: 29/January/2010 at 11:59pm
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I bet you can train a monkey to do all that as well, that's just common things that you have to do. Tell us how you approach a new customer and make the sale. Nightrider |
Posted By: RIP IT
Date Posted: 30/January/2010 at 1:00am
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I dont approach new customers. I'm having enough fun keeping up with referalls from 20 years worth of existing customers.
my answer is..... ------------- Dont treat people like customers. Treat them like friends. |
Posted By: CarpetproKC
Date Posted: 31/January/2010 at 12:11pm
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Good question Nightrider. I have no idea how to answer it.
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Posted By: cleanex
Date Posted: 31/January/2010 at 12:15pm
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Repeat/referrals the lifeblood of all good service businesses ------------- DON ELDRED YOU CAN "STAND" ON OUR REPUTATION |
Posted By: doug
Date Posted: 31/January/2010 at 1:50pm
#2 why are you mixing chems?? Why are you starting the tm then going into to vaccuum?? Are you pretreating areas or pre spraying all areas?? Now walk over all the freshly cleaned and groomed carpet?? Good one?
Nightrider I think a monkey may have a better idea of how to operate a tm business?? ------------- Just My opinion |
CarpetproKC wrote:Posted By: CarpetproKC
Date Posted: 31/January/2010 at 2:38pm
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Hi Doug I wont even answer your questions but I will say this: Every time you respond to one of my posts I feel slightly discouraged. Historically I have always done well under the pressure of discouragement so at the end of the day I tip my hat to your old ass and say thanks for lighting the fire under mine! |
Posted By: CarpetproKC
Date Posted: 31/January/2010 at 2:43pm
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Furthermore I can only hope that when I am retired I lend a little more of a helping hand to young men who are willing to work hard to provide for their family. I didn't get into this to make a million dollars and become the next hot shot on the block. I got into the service industry because I saw an opportunity to advance my life and support my family while doing something that I enjoy. Do you remember when you started something new and needed advice? Would you like if your children (grandchildren?) were treated the way that you treat some of the people on this site? Based on the content of your posts you are shining example of everything that I don't want to be when I am your age. Retired, discouraging and overall gloomy. |
Posted By: RIP IT
Date Posted: 31/January/2010 at 4:05pm
Everybody feels awkward when they have to try something new. Public speaking is one of the most frightening things you will ever do ( apart from jump out of a plane ).
Trying to convince a new customer you know what you are talking about gets much easier when YOU KNOW what you are talking about. This comes from years of experience AND/OR good training and common sense. If you want to get customers AND KEEP them you MUST:
1. Be sincere and honest. ( bullsh*tting your way through wont work )
2. Be properly trained in the service you are providing. ( so you are confident in your knowledge )
3. Take your time to do the job properly. ( and charge accordingly )
4. Spend time TALKING with your customers, have a cuppa when they offer and develop a point of difference that makes them WANT you to be the person they TRUST to take care of their home.
5. Jump out of a plane. ( I am in no way kidding about this as it will increase your confidence level like nothing else can ).
------------- Dont treat people like customers. Treat them like friends. |
Posted By: doug
Date Posted: 31/January/2010 at 8:48pm
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Well Grasshopper when you open up your mind because it is a terrible thig to waste and want to accept some constructive critisim you will be able to learn. Until then ??? The difference with me is I'am not one to candy coat anything. I just like to get to the point. Kind of like seperating the fly $hit from the pepper. Unfortunately most youg people are so politicial correct and have their god damm feelings hurt so easy I really don't know how you survive? One thing you have to recconize on these boards is to believe about a 1/4 of what you read as most are very full of themselves and the rest are just filling you full of BS? Operating a biz in a populatiion of say 7000 is nothing like operating a biz in a population of 100,000. I answered you questions and apparently you didn't like my responce. GROW UP! If you can't take the heat than get out of the kitchen. ------------- Just My opinion |
Posted By: CarpetproKC
Date Posted: 31/January/2010 at 11:41pm
| Its cool Grandpa - I forgive you! |
Posted By: HeartlandSteam
Date Posted: 01/February/2010 at 9:19am
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1. Knock on door, introduce myself & hand them a business card. 2. Walk through the areas with the customer, looking for areas that need "special attention" 3. During the walk through ask questions like "when was the last time your carpets professionally cleaned?" and "Have you ever had your carpets protected?" I only have to ask these questions if they are a new customer. 4. Finish walk through and talk about cleaning price, and offer protection services etc. 5. Bring in my solution line and take it to the farthest point. 6. Turn TM on (after the TM is on I put a bottle of WD-40 on the vacuum port before I connect my extraction hose so the water heats up faster.) 7. Make pre spray 8. Pre treat first section (normally 3-5 areas) 9. Bring in extraction hose and wand. 10. Place sticky tabs underneath all smaller items, throw blocks on bigger pieces. Move out furniture just enough to clean underneath them. 12. Clean under furniture then move furniture back to original spot, place blocks where needed. 13. Clean all open areas in that room, move to next room and repeat from step 10. 14. Clean next section. 15. After grooming the carpet tell the customer about any areas we had problems with, or stains we couldn't get out. Then I ask the customer to take a quick look and make sure they are happy. 16. Wrap up hoses and all equipment, write out the ticket, put booties on and go inside and go over bill and collect money. Meanwhile reminding them that we clean upholstery, rugs, ducts, etc. That's just what I do, you'll notice I don't vacuum. Most homes that I go into do not need vacuuming, so why add an unnecessary step? I'll do it only if it needs it. In step 3 I ask these questions to set them up for selling add ons. Honestly, It doesnt matter what steps you do, your customers can tell if you know what your doing, and weather your working hard or not. If you have a positive attitude, and are friendly they'll call you back. Half of what determines whether they'll call you back or not is the experience they had while you were there. Im in Kansas City too, there is plenty of room for more carpet cleaners, and lots of money to be made in Johnson County. ------------- http://www.heartlandsteamcleaning.com |
Posted By: CarpetproKC
Date Posted: 01/February/2010 at 1:06pm
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Thank you HeartlandSteam- Thats what I'm looking for right there. Appreciate your help. www.kccarpetcare.com |
Posted By: HeartlandSteam
Date Posted: 01/February/2010 at 1:19pm
Yea no problem 
------------- http://www.heartlandsteamcleaning.com |
Posted By: cleanex
Date Posted: 01/February/2010 at 1:22pm
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Can't wait for Nightriders reply to this one!!!! ------------- DON ELDRED YOU CAN "STAND" ON OUR REPUTATION |
Posted By: nightrider
Date Posted: 01/February/2010 at 6:55pm
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I can't reply..........I'm laughing too much
Nightrider
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Posted By: HeartlandSteam
Date Posted: 02/February/2010 at 9:40am
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Im pretty sure thats how most carpet cleaners operate...or close to it. ------------- http://www.heartlandsteamcleaning.com |
Posted By: sgordon
Date Posted: 29/May/2010 at 4:38pm
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Between 1 and 2 add: • Build report with the customer by finding a 2 or 3 things in common. • Ask them to call all their neighbors while you are getting set up, if you can do the house next door or across the street at the same time, offer a reward. • Ask your helper to walk around the block introducing your company, leaving a bottle of spot cleaner with your sticker on it, giving bids, discounts for cleaning while you are on the same block. You are not in the carpet cleaning business, you are in the marketing business and carpet cleaning is your product. ------------- Carpet Repair From Coast to Coast. If you need a carpet repair expert or you are a carpet repair expert, call me! http://www.creativecarpetrepair.com - http://www.creativecarpetrepair.com |
Posted By: Soil Lint Green
Date Posted: 29/May/2010 at 9:14pm
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Here is how I see my role as a marketer. A marketer simply stimulates demand in the marketplace for a supply (supply and demand). You enjoy what you do, you simply need to convince people that they need it. That makes you a professional marketing person. In the process, don't just focus on making the money, but also be aware of the consequences of your actions. That awareness is the primary reason so many carpet cleaners are using environmentally safe, low water systems that use very little energy especially petrochemical energy like diesel or gasoline. You can argue about that, but then you and the buggy whip salesman at the turn of the last century would have something in common. You both would see the world changing around you and refuse to accept that your ways are passe and you have been replaced by the next generation of filling a need. So get out there and do your very best to stimulate demand for your services to the benefit of society. Copy, print and commit to memory if you like what I just said. It should make clear to you sales is not marketing. Marketing is what gets you to the point of a sale. Without it, there would be no sale. ------------- It's ORY GUN, not OR A GONE. Learn to talk. |