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How to please wet customers

Printed From: Carpet Cleaning Forum
Category: Carpet Cleaners Discussion
Forum Name: Water Damage and Fire Damage Restoration Discussion
Forum Description: Discuss anything relating to fire and water damage restoration
URL: https://www.kleenkuip.com/forum/forum_posts.asp?TID=905
Printed Date: 04/December/2024 at 4:55pm
Software Version: Web Wiz Forums 12.06 - https://www.webwizforums.com


Topic: How to please wet customers
Posted By: carpetologist
Subject: How to please wet customers
Date Posted: 23/December/2004 at 7:37pm

How to please wet customers

Kleen Kuip responded to our clients request within minutes and had a fleet of Air Movers and Mobile Dessicants in place to allow Staples to re-open for business the very next day.

http://www.kleenkuip.com/restoration/staples_01.htm">
Four inches of water everywhere.

http://www.kleenkuip.com/restoration/staples_02.htm">
And back in business the next day.

http://www.kleenkuip.com/restoration/staples_03.htm">
You did a great job guys as always.
- Handsome John
- Brother Gus
- Inspector Lee

http://www.kleenkuip.com/restoration/staples_04.htm">
Now get back to work.

http://www.kleenkuip.com/restoration/staples_05.htm">
Don't let the grey hair fool you.
This is Mr. Dessicant himself.

http://www.kleenkuip.com/restoration/staples_06.htm">
When we dry it...
We mean it.

http://www.kleenkuip.com/restoration/staples_07.htm">
Now that's power!

http://www.kleenkuip.com/restoration/staples_08.htm">
Our own Inspector Lee Scenter.
No mold gets past this nose.

Now that's service. Especially three days before Christmas.

Add this webpage to your Favorites so when flood disaster strikes your world you know who to call to make your company look and be professional.

Kleen Kuip Supply Mart Inc.
2 Thorncliffe Park Drive Unit #5
Toronto, ON Canada
Phone: (416) 429-0401
Fax: (416) 429-0403
Toll Free: 1-800-565-2574
Email: mailto:sales@kleenkuip.com - sales@kleenkuip.com
http://www.kleenkuip.com - www.kleenkuip.com

So on your next flood rent from Kleen Kuip. We have the solutions because we understand your needs.

Big or small we rent them all and we'll go virtually anywhere for you our flood restoration customers.




Replies:
Posted By: Superglide Ken
Date Posted: 28/January/2005 at 12:55am
Get them dry has always been the way.

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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.


Posted By: MR. STEAMER
Date Posted: 28/January/2005 at 12:35pm
Those big dryers look like they could also suck customers away

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www.mr-steamer.com


Posted By: Superglide Ken
Date Posted: 28/January/2005 at 12:59pm
They suck the money out of the customers jeans fast enough! lol

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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.


Posted By: MR. STEAMER
Date Posted: 28/January/2005 at 1:04pm
I could imagine what his rate is per hour...WOW

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www.mr-steamer.com


Posted By: doug
Date Posted: 28/January/2005 at 2:46pm
Well if some get $500 for a tm and 150 per day for a dryer I guess he should be about 100,000.00 per day GTA rates and all.Guitar

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Just My opinion


Posted By: MR. STEAMER
Date Posted: 28/January/2005 at 2:50pm

a whole staples dry in one day... thats some BIG COIN... I'm sure they where running at 1500 per hour...

you saw those generators



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www.mr-steamer.com


Posted By: doug
Date Posted: 28/January/2005 at 3:00pm
Those were desecant du's. My spelling sucks.Guitar

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Just My opinion


Posted By: terry
Date Posted: 28/January/2005 at 4:43pm
Doug i think Steamer is right .
Looks like 3 generators and 1 dehum.Generators probaly ran the blowers.


Posted By: Adwa
Date Posted: 28/January/2005 at 5:25pm
What was funny Doug were the Suits running around pulling their hair out because of the money they were losing from Christmas sales.

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The Following Statements do not Necessarily Reflect the Views of this Forum Network

http://www.kleenkuip.com - http://www.kleenkuip.com


Posted By: MR. STEAMER
Date Posted: 28/January/2005 at 5:44pm
It's all about the money... a place like that will pay anything during xmas

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www.mr-steamer.com


Posted By: doug
Date Posted: 28/January/2005 at 7:08pm
One Hotpoint 15 pint du and one box fan probably would have done the same thing.Guitar

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Just My opinion


Posted By: MR. STEAMER
Date Posted: 28/January/2005 at 7:44pm

The Larger they come...

The Larger they cost



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www.mr-steamer.com


Posted By: doug
Date Posted: 28/January/2005 at 10:55pm
not necessarily?Guitar

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Just My opinion


Posted By: Superglide Ken
Date Posted: 29/January/2005 at 3:24pm

Think that goes,

 

The larger they are,

The harder they fall?



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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.


Posted By: doug
Date Posted: 29/January/2005 at 3:35pm
Mr. Steamer:  I know many who are much larger than I who come much cheaper?Guitar

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Just My opinion


Posted By: nightrider
Date Posted: 29/January/2005 at 8:25pm

I would love to tell you how I treat my wet customers............but I think this is a family forum..........although perhaps Steamer doesn't mind being on the lower spectrum of the echelon and perhaps can shed some light on this topic.

                            Nightrider



Posted By: LilNiteRidrhood
Date Posted: 29/January/2005 at 8:34pm

We actually used one generator and there were two desicants running.

We also used power from the generator to run the panel boxes for all the fans inside.

 



Posted By: MR. STEAMER
Date Posted: 29/January/2005 at 8:43pm

see from the man that should know.... there ya go...

But we all know it COST MONEY....

so please



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www.mr-steamer.com


Posted By: doug
Date Posted: 29/January/2005 at 9:41pm
Mr. Steamer:  Unfortunately you have to spend some money to make some money.Guitar

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Just My opinion


Posted By: LilNiteRidrhood
Date Posted: 29/January/2005 at 11:09pm
Lots and lots


Posted By: MR. STEAMER
Date Posted: 29/January/2005 at 11:16pm
you could rent

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www.mr-steamer.com


Posted By: doug
Date Posted: 29/January/2005 at 11:23pm
It costs to rent to. you have to pay to play.Guitar

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Just My opinion


Posted By: Adwa
Date Posted: 29/January/2005 at 11:34pm
Rent the equipment, pay the workers and wait for the insurance money. Who really wins in the end.

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The Following Statements do not Necessarily Reflect the Views of this Forum Network

http://www.kleenkuip.com - http://www.kleenkuip.com


Posted By: doug
Date Posted: 29/January/2005 at 11:52pm
The client who had the wet place.Guitar

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Just My opinion


Posted By: Superglide Ken
Date Posted: 29/January/2005 at 11:56pm
Sometimes it is better than it was before you started.

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Inventor of the Teflon Wand Glide and the Turboteck Rotary Air Duct Cleaners for TMs.


Posted By: keben
Date Posted: 26/November/2005 at 2:16pm
I thought i was doing a good job pleasing a wet customer until her husband showed up.

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K & S Cleaning and Restoration Services Westbank BC   


Posted By: cmaster
Date Posted: 27/November/2005 at 2:26am
=You       =Her husband


Posted By: keben
Date Posted: 27/November/2005 at 1:07pm

Originally posted by cmaster cmaster wrote:

=You       =Her husband

Her husband wasn't that great of a carpet cleaner.



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K & S Cleaning and Restoration Services Westbank BC   


Posted By: doug
Date Posted: 27/November/2005 at 7:34pm
Keben that's just it. Most carpet cleaners know jack about the restoration side of the coin.  all they figure is extract the water, leave it for a week and I will be back to clean it?

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Just My opinion


Posted By: keben
Date Posted: 27/November/2005 at 8:22pm

Originally posted by doug doug wrote:

Keben that's just it. Most carpet cleaners know jack about the restoration side of the coin.  all they figure is extract the water, leave it for a week and I will be back to clean it?

They may have a few fans and dehumidifiers but they usually don't take readings or moniture the job,just let the fans or dehumidifiers run for 2 or 3 days then come and pick up their equipment.And then they think they did a good job.



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K & S Cleaning and Restoration Services Westbank BC   


Posted By: MichaelD
Date Posted: 08/December/2005 at 8:55am
An insurance broker I know has told me that if I were to get set up for flood restoration, he would give me all the flood restoration business town ( He's the biggest broker in our town). The problem is I'm totally new to this side of the business. Can anyone break down flood restoration for me? What are the steps from getting a call to going home? It sounds like it could be a lucrative side to carpet cleaning. Thanks in advance for your serious answers.


Posted By: MichaelD
Date Posted: 08/December/2005 at 8:57am
I meant to say that any floods in town that are handled by my broker friend would be referred to me for restoration and cleaning.


Posted By: nightrider
Date Posted: 08/December/2005 at 9:02am

Your broker must be part of the Liberal Party, just another scandal waiting to happen..............

                                 Nightrider



Posted By: doug
Date Posted: 08/December/2005 at 9:04am
That relationship will be short lived? Water Damage is not a side of carpet cleaning. Attend a couple of WDR ASD and AMRT cources then either buy several thousand dollars worth of equipment or find a good rental  company than increase you insurance. any questions?

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Just My opinion


Posted By: Advantage
Date Posted: 08/December/2005 at 11:21am
I took the WDR class when I was pretty new to the buisiness just to know how to keep from getting sued.  MOLD BAD.

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CCT, UFT, OCT, CRT, RRT, WRT, SMT, FSRT, JTC, JSR, JWR, MTC a great life, if you don't weaken.




Posted By: MichaelD
Date Posted: 08/December/2005 at 4:56pm
What do WDR, ASD and AMRD stand for?


Posted By: doug
Date Posted: 08/December/2005 at 9:03pm

Water Damage Restoration Tech

Applied Structural Drying Tech

Applied Microbial Remediation Tech



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Just My opinion


Posted By: cmaster
Date Posted: 09/December/2005 at 12:13am
You'll need at least $10,000 in equipment to start as well


Posted By: keben
Date Posted: 09/December/2005 at 2:30am

Originally posted by cmaster cmaster wrote:

You'll need at least $10,000 in equipment to start as well



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K & S Cleaning and Restoration Services Westbank BC   


Posted By: doug
Date Posted: 20/December/2005 at 10:17pm
A GE box fan and a 15 pint du from Wal Mart. Be just like the big guns?

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Just My opinion


Posted By: cmaster
Date Posted: 21/December/2005 at 12:19am
Your secret is out, Doug


Posted By: STEAMPRO
Date Posted: 16/October/2007 at 9:47am
Geek

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NEW BUSINESS IN TEXAS


Posted By: Ken_Is_OK
Date Posted: 26/July/2009 at 6:59pm
OK NOW that this is long over.
How long did it take you guys to get paid on that job?
AND does KK still have all that equipment today?


Posted By: kansascity
Date Posted: 25/May/2010 at 12:46pm
you should take care about the quality of your product first to draw the customers attraction...a mutual communication can help you to please your customer.

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http://guaranteedkc.com - carpet cleaning Kansas City


Posted By: sgordon
Date Posted: 27/May/2010 at 10:29pm
I like it! So how much do you have invested in equipment? 

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Carpet Repair From Coast to Coast.
If you need a carpet repair expert or you are a carpet repair expert, call me!

http://www.creativecarpetrepair.com - http://www.creativecarpetrepair.com


Posted By: Mold Test
Date Posted: 28/February/2011 at 2:50pm
It's great you got there so fast!  If your client is concerned about the potential for mold growth, I would recommend them to have a mold test/ mold inspection performed.


Posted By: Lars
Date Posted: 15/May/2012 at 11:35pm
Water damage restoration has been great for our business.



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