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She said my price was too HIGH !!! |
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Advantage 
Senior Member 
Joined: 22/May/2005 Location: United States Status: Offline Points: 158 |
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 Posted: 19/December/2005 at 7:30pm |
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I think he's talking about the bait and swichers. To them prespraying with plain water is an upsell. "Oh you want me to suck some of that water out? That'll be and extra charge." Not upholstery, tile, carpet repairs, area rugs, protectant, and the like that we consider upsells. |
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 19/December/2005 at 8:27pm |
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Advantage if those are added on after what you booked are upsells...but i hear what your saying..... Any extra work you sell after the original booking are upsell, ad ons, extra work....... |
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cutpile
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Joined: 18/December/2005 Location: United States Status: Offline Points: 31 |
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Posted: 19/December/2005 at 8:40pm |
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Wow.... I really got a lot of you pretty upset...huh?....lol....that is funny! If you are talking about upselling being additional services such as upholstery....additional rooms....scotchgard....then YES....this is good! If you are talking about going in at $4.95 per room...charging $50 per room to add soap....charging another $20 per room to deodorize it.....AND THEN DO IT ALL WITH A PORTABLE.....I do not care which way you flip it....you are TAKING ADVANTAGE OF YOUR CUSTOMERS!....if that's what you want to call them. |
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cutpile
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Joined: 18/December/2005 Location: United States Status: Offline Points: 31 |
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Posted: 19/December/2005 at 8:42pm |
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Also....NIGHTRIDER.....WHY ARE YOU SO AFRAID TO OFFER YOUR REAL NAME? If you have soooo much business expertise....why do you hide your identity? |
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MR. STEAMER
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Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 19/December/2005 at 9:25pm |
the big bait and switch it has nothing to do with providing additonal services above the quoted price |
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www.mr-steamer.com
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nightrider
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Joined: 12/March/2004 Status: Offline Points: 4656 |
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Posted: 19/December/2005 at 9:31pm |
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Everybody knows my real name on this site, I don't hide from anyone Nightrider |
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 19/December/2005 at 9:33pm |
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Mr.Steamer nailed it.......
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bryan
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Joined: 17/December/2005 Status: Offline Points: 183 |
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Posted: 19/December/2005 at 9:48pm |
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one question do you guys charge to pre-vacuum or give a break if the customer does it
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 19/December/2005 at 10:14pm |
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No...It's in my quote.... And if they vac.... I still vac.... most ppl vac super fast and miss alot.... If they do vac then you look and if it's all good then you don't need to... Same quote even if they vac........ That's just me though........ |
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bryan
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Joined: 17/December/2005 Status: Offline Points: 183 |
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Posted: 19/December/2005 at 10:26pm |
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how much on average do you charge to vacuum. Up to now i have been just telling them to vac, and most say they are cool with that.
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 19/December/2005 at 10:27pm |
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depeds.... every job is different............
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bryan
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Posted: 19/December/2005 at 11:01pm |
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guess you didn't see the average. thats cool if you don't want to say
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 19/December/2005 at 11:13pm |
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Must of missed it.... show me bryan........... |
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nightrider
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Joined: 12/March/2004 Status: Offline Points: 4656 |
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Posted: 19/December/2005 at 11:22pm |
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I know there will be those of you calling me all kinds of names but here is another gimmick I used to to. I would always request that the customer vaccuum their carpet to the best of their abilities, going over the carpet up to 5 times if they like...........and for doing such a great job of vaccuuming I would offer them a free gift ( usually a set of steak knives, 50 % restaurant & movie passes, or table setting accessories ) When I arrived there, guess what I was holding in my hand as I walked through the door ( and it wasn't my d**k) it was an Electrolux Vaccuum Cleaner ( $ 300.00 at that time ) brand new, and showed them just what their vaccuum missed even after 5 times of cleaning, and before the demo I passed their vaccuum 2 more times on a given area of their choice. You should see their faces when they see all the crap I still picked up with the Electrolux. BUT.......that's not what I wanted to sell them........my trick was I had a contact with an Electrolux dealer and purchased all the refurbished used ones from him at a cheap price and knowing that $ 300.00 was alot of money, I would offer them a used one for $ 150.00 and made $ 100.00. Nightrider Edited by nightrider |
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cutpile wrote:
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