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Your Written Guarantee |
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doug 
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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 Topic: Your Written GuaranteePosted: 20/April/2004 at 8:30pm |
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Does anybody offer any type of guarantees with your cleaning? Or should you? Just my opinion
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splash_$$$_dash
Carpet Cleaning Specialist 
Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742 |
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Posted: 20/April/2004 at 8:50pm |
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I guarantee friendly service with a smile
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MR. STEAMER
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 20/April/2004 at 10:32pm |
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But most companies guarantee the gard.....they'll come back and spot clean if you had gard applied...and if it doesn't come out they will refund you the gard purchase price... |
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Adwa
Queen of the Board 
Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Posted: 20/April/2004 at 10:59pm |
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Man Steamer you make me laugh That is the answer I would expect from you. You certainly stand by what you say and never wavier. Instead of the Leafs we should be saying !!GO STEAMER GO!! |
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carpetologist
The Great Hardini 
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 21/April/2004 at 6:36pm |
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Good question doug. Many cleaners get frightened and back away from guarantees. When a customer asks about a guarantee or warranty many cleaners read too much into it. Most customers if they hear you say "We guarantee to do a good job" that's all most really want to hear. The suggestion Steamer made is a good one to help sell guard. If you buy the guarantee we offer to come back for spotting free. Most when they get this sell up remember nothing is free. Going back is all a numbers game. Some you win some you lose. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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doug
King of the One Liners
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Posted: 22/April/2004 at 3:41pm |
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We guarantee complete satisfaction or we reclean at no charge if notified within 72 hours of completion. No exceptions, no arguments and no excuses and no one abuses it. We also will do a touchup for N/C if Murphy's law comes into force and there is a spill right after we clean. Most people still pay even if we say N/C for spot removal. Spot removal, we only offer this service for our clintel quite often at N/C as a service. But people offer to pay anyway. this is just my opinion
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PadMan
Dr. Low Moisture
http://ccsop.com Joined: 11/March/2004 Location: United States Status: Offline Points: 1032 |
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Posted: 22/April/2004 at 4:27pm |
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WE guarantee that they are either happy or they owe us nothing. PERIOD! |
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Converting HWE customer to VLM customers for 30 Years!
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Rotti123
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Joined: 12/April/2004 Status: Offline Points: 59 |
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Posted: 22/April/2004 at 4:38pm |
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Where I live I think people would really abuse a guarante like Doug's. Maybe enough people would appreciate it to make up the difference but I know for sure some people would take advantage.
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 22/April/2004 at 7:11pm |
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Like Ted would say it's a numbers game...some will some won't...just hope that you come out on top at the end of the month
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Adwa
Queen of the Board
Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Posted: 22/April/2004 at 7:44pm |
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You must be from a small town Rotti, were would that be. I find in smaller towns everybody knows everybody and if one person feels that they have been wronged it could put a strain on your reputation. Let me know if that is true. |
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doug
King of the One Liners
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32701 |
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Posted: 22/April/2004 at 8:08pm |
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Adwa my town is so small both population signs are on the same pole. But things are changing we got 2 Tim Hortons, Know that most people are out of a job they need someplace to hang out. Just my opinion
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Adwa
Queen of the Board
Joined: 05/March/2004 Location: Canada Status: Offline Points: 4568 |
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Posted: 22/April/2004 at 8:19pm |
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That's funny Doug
 I have lived in the city all my life, if there isn't a Timmy's every couple of blocks I wonder what the hell kind of neighbor hood I'm in.
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14544 |
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Posted: 22/April/2004 at 11:51pm |
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I'd guarantee anything in a small town......it's not hard to know if they're lying in a small town...plus the truck would never have to leave my driveway...I could just run hose....lol
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Rotti123
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Joined: 12/April/2004 Status: Offline Points: 59 |
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Posted: 23/April/2004 at 8:46am |
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Small town in Northern NB. Population is about 15,000. There is about the same amount of people living in the rural areas around the city. This is why I could not survive on a carpet cleaning only type business. Maybe I am wrong about thinking people would abuse a satisfaction guarante. I may try it and find out.
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doug wrote:
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