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soap soap soap |
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MR. STEAMER 
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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 Topic: soap soap soapPosted: 27/September/2006 at 7:15pm |
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Did a house last week...where everything look good...a few spot here and there but mostly clean looking...no problem
pre-spray....do a little scrub on the real soiled areas....
start to clean.......Gillet foamy!!!!!! AGGGGGRRRRHHHHHHH F F F
I call the customer right away....thats when she tells me she did a pre clean with her bisel AAAAGGGGGGRRRRHHHHHHHH!!!!!
ok run down to the truck.... meter in defoamer.......never did that before in my life...but how else would I get through this carpet..
ok finsh the job it looks great...but yanno whats going to happen when it dries...
SOAP RESIDUE!!!!!!!!!! AAAAARRRGGGGGGGHHHHHHHH
so she calls back to say some spot re-appeared...but she understands that I told her about the problem...ok
while on the phone she books her mother in for a call and her sister for next week...
now would you charge her to go back and re-rinse?????
I told her there would be a charge for comming back before...but I didn't say anything over the phone...
what would you do?
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www.mr-steamer.com
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danmarck82
Carpet Cleaning Specialist 
Joined: 08/February/2004 Status: Offline Points: 618 |
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Posted: 27/September/2006 at 11:39pm |
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Had the same situation on Monday, As soon as I encountered the soap I made sure that they know that THEY have a possible issue. and that it may not be correctible in one cleaning. I said" Normally any call backs concerning our workmanship we cover , but if the overabundance of soap caused by the bissel causes problems we would have to charge for any re cleaning we may have to do. ( called her back yesterday and she said it looked perfect, she is selling the house and she is a happy camper. ) Make sure she didn't clean Mom's and Sis's carpets with the Bissel also.!!!
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Ninja-wand
Journeyman 
Joined: 03/June/2005 Location: United States Status: Offline Points: 427 |
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Posted: 28/September/2006 at 1:24am |
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Hey Steamer, I would just go back and reclean it for her for free (even though it sux lol) just to keep her happy...You got 2 jobs out of it anyways Also, I think by metering in the defoamer...It leaves a dirt attracting residue behind. Maybe you shouldve Sprinkle on the Powdered Defoamer and rinsed with a acid rinse to take care of the sticky residue.
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I'll make you TAP OUT!!!
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Mr. Slide
Carpet Cleaning Specialist
Joined: 16/May/2006 Location: United States Status: Offline Points: 979 |
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Posted: 28/September/2006 at 1:29am |
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I 2nd Ninja Wands reply
JMO
 AL
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http://qcsliders.com
!!!Check this out!!! Put a Slide Not a Glide on your Wand, and do a better job! |
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clovis
Newbie 
Joined: 13/August/2006 Location: United States Status: Offline Points: 30 |
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Posted: 28/September/2006 at 9:04am |
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I would tack on some extras to mom and sister. Just add some scotch guard or something.
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dennis_is_ok
Carpet Cleaning Specialist
Joined: 02/August/2005 Location: Canada Status: Offline Points: 460 |
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Posted: 28/September/2006 at 9:42pm |
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nothing for free
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Hammy
Carpet Cleaning Guru 
Joined: 27/September/2006 Location: Canada Status: Offline Points: 10330 |
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Posted: 28/September/2006 at 9:55pm |
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Clovis: It's guys like you that give the rest a bad name.
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Could somebody just clean my carpets!
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jtuseo
Carpet Cleaning Specialist
GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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Posted: 28/September/2006 at 10:23pm |
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Listen nothing is for free. Have confidence. You own a service they must pay you for it. You are providing them with GOOD Work! They want to pay you. I would rinse it for her at half the price you first charges her, but let her know that this is what you charge for a rinse. She is calling you back be cause "SHE" put all of the foamy soap in the rugs not you. When I do Flood restoration We charge for every little thing. you want the stuff moved $50 per room you want block under the furniture $35 per room. Dump charfe $275. Nothing is for free it makes you look like a fly by night. It will also make you look as if you did something wrong.
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