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Have You Ever Had 1 Of Those Days

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Adwa View Drop Down
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    Posted: 25/April/2004 at 11:03pm

I have had one of those days only with a customer.

Once in a while someone will come in and ask a lot of questions about certain stains they have and what to use to get them out.

After about 45min of explaining what is best to use they buy the opposite. They walk out the door and I just shake my head and say what was that all about.

I have it figured out that they come in with a product on their mind weather it works or not there buying it. They just want to hear what we have to say and I guess that proves I'm not a good sales person if I couldn't change their minds.

Or it could be that they are real stupid.  Either way it doesn't wreck my day. 

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greg View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote greg Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 4:59pm
once everything is in the van the show is over. i don't have time to bring everything back in just for 1 room.  
nothing is impossable. it just hasn't been done yet.
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MR. STEAMER View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 4:39pm
YUP....you did it..becaue you want to keep that customer..they remember stuff like that...grin and bare it
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 4:06pm
Mr. Steamer I have houses here where I am out over 200 ft maybe down a hill over a bank threw the bush.  Not a nice paved drive.  But a cottage on the side of a hill or a farm house with no drive.   If the whole job was worth $75.00 are you going to take 1/2 and hour to set up for $10.00?  I don't think so. How many gravel roads do you travel in a day? Just my opinionGuitar
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 2:52pm

WHO CARES WHAT OTHERS ARE DOING....You charge enough I'm sure to survive...you're getting paid for the extra area...I would hope....

Just grab your hoses and head back into the house...whats the problem...lets not get off topic here

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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 2:27pm

Originally posted by MR. STEAMER MR. STEAMER wrote:

well it's the truth.....you're lucky to be in a small market...with little competition.....it takes a few mins to reset...just do it...and shut up about it....lol

Mr. Steamer:   I have a lot of competion including Sears and many more companies  from as far away as Kitchner all trying to work here at city prices.  Here you have to spend more than 20 minutes at a house to make a couple of hundred dollars and run especially when it was suppose to be 2 rooms for $59.00.  Just my opinionGuitar

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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 12:29pm
well it's the truth.....you're lucky to be in a small market...with little competition.....it takes a few mins to reset...just do it...and shut up about it....lol
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 12:26pm

MR. STEAMER :DON'T GO BREAKIN MY HEART

So hit the road Jack and don't you come back no more no more no more.

The good thing is you are not my customer.

Like the rest say I only have clients.  (what a crock)  Just my opinion.Guitar

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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 10:32am
Originally posted by doug doug wrote:

ADWA; You have your own interpratation of what I just said.  I never said I was the only one and wouldn't.  I just said what they can expect. When our company arrives. Myself  included. There is a difference.  Just my opinion.
That's not service....where is your customer service.....If I was your customer I'd make you do it...or don't come back!
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Adwa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Adwa Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 8:26am

Doug I am holding up a white flag.

You could be right I read into more than what you are saying. That's what happens here sometimes. People take things differently from what you really meant to say.

It's a Sunday morning Peace!!!!!!!!!  

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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 7:29am
ADWA; You have your own interpratation of what I just said.  I never said I was the only one and wouldn't.  I just said what they can expect. When our company arrives. Myself  included. There is a difference.  Just my opinion.
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Adwa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Adwa Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 12:05am

You DA Man in Goderich Doug!!!!!!!!!

It can be a problem when no body can do the job like you can. That way of thinking gets only you stressed out.

Everybody does things differently and in there own way. Time will tell and time will teach.

Can't you just hear them saying now when your gone, ya no one could do the job Doug could he was the best.  Mean while you yourself planted that very suggestion in there head.  Good work, long live Doug. 

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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 11:50pm
Thats the reason that I not on the truck every day.  I have very little patients and a shot temper when it comes to after thoughts.  So everyone likes to  keep me out off the front lines.  I am always in reserve just in case there is a problem. That is my specialty solving problems.  After over 20 years I sometimes think I am the problem . One of the advantages of a small area everyone already knows what to expect when I am on the truck a damm good job if done all at once.Not 2 or 3 mind changes and setups.Just my opinionGuitar
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 9:52pm
no you just go right back in...unwrap the hose and just get the job done...don't let Mr. Lazy get to you...it has to get done just do it...it shows the customer how dedicated you are to your job
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