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Customer Dying |
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MR. STEAMER 
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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 Topic: Customer DyingPosted: 30/October/2007 at 8:21am |
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In the last year I've had two customers which have come out and told me they where dying of Cancer.
How do you react to that??? Do you give them the Job free???? do you discount it????? why the hell did they tell me...I really rather not know... 
btw I charged them regular price |
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www.mr-steamer.com
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splash_$$$_dash
Carpet Cleaning Specialist 
Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742 |
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Posted: 30/October/2007 at 9:14am |
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Your personality mut be making them warm and fuzzy so they wish to tell you their life story.
I'm not like that but I can not believe the sh*t people tell my wife on her job - complete strangers tell all. |
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cmaster
IICRC Instigator 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 30/October/2007 at 3:11pm |
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I've had a few tell me that over the years. Kinda scary
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The STD Meter |
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 30/October/2007 at 4:35pm |
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I feel bad taking their money
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www.mr-steamer.com
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STEAMPRO
Journeyman 
Joined: 11/October/2007 Location: United States Status: Offline Points: 319 |
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Posted: 30/October/2007 at 8:03pm |
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ID OFFER HIM A CIGAR AND THEN CHARGE HIM EXTRA FOR IT |
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cmaster
IICRC Instigator
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 30/October/2007 at 10:46pm |
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Nothing but heart
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The STD Meter |
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 31/October/2007 at 6:33pm |
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Have a few a year tell me the same thing.. |
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doug
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 31/October/2007 at 6:36pm |
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Been there many times in this small area
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Just My opinion
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duckcountry
Master Carpet Cleaner 
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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Posted: 07/November/2007 at 12:30am |
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Always be empathetic and yet optimistic. Isn't it great that we have today? I wouldn't say it to the customer, but we are all dying of something. Just takes some of us longer to get the race over.
Never be sympathetic. It's degrading to the person receiving those vibes. I can understand how you feel without KNOWING how you feel. Ask the customer what do they plan to do this weekend? Get them talking about life, not death. |
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Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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