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Experienced CC Vetrans

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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14549
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 14/March/2005 at 12:08am

anyone disagree???

www.mr-steamer.com
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14549
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 14/March/2005 at 12:07am
Service will make the sales... but sales will never make the service
www.mr-steamer.com
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14549
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 14/March/2005 at 12:04am

The only thing is ... staffing the cleaning my ruin the business... good cleaners are hard to come by... say if you hired a "NO GOOD" the wrecks a few things... they could put you out of business.

I'm sorry I know business can not grow without hiring, but no one will ever do the sales and service as well as you can...

I'd give up the sales before I give up the service I think Don is wrong...  The most important thing is the customer that you actually get to clean..you want to make sure they are looked after properly... Employees don't care... if they wreck something you'll have to cover the cost..only the owner can ever truly go that extra mile

let me ask you one thing...

what can a sales man wreck????

www.mr-steamer.com
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Lee Stockwell View Drop Down
Newbie
Newbie


Joined: 03/March/2005
Location: United States
Status: Offline
Points: 40
Post Options Post Options   Thanks (0) Thanks(0)   Quote Lee Stockwell Quote  Post ReplyReply Direct Link To This Post Posted: 13/March/2005 at 11:34pm
Don Eldred has the best advice.
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14549
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 13/March/2005 at 11:27pm

Cleaner1 Great Idea... a live person is the way to go...I hope the guy you hired is good... They all start off motivated with high energy, then they loose that drive quick.  You don't want to be saddled with dead weight(someone who is not producing).

if this guy is going to knock on doors in residential areas ...send him out with a small spotting unit and a spot kit... The best way to get your foot in the door is to do a few free spots...  This could work for commercial as well.

your business will only be as good as your sales person... and good sales people cost... and those that are really good leave and take all the accounts with them....lol

I hate to have the rug pulled from under me...  I want to do everything... me me me ... at least I can control what goes on...flyers give you that control... or a nice communication package

there is no "I" in team but there is one in wIn!!

 

www.mr-steamer.com
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Cleaner1 View Drop Down
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Joined: 16/February/2005
Location: Canada
Status: Offline
Points: 26
Post Options Post Options   Thanks (0) Thanks(0)   Quote Cleaner1 Quote  Post ReplyReply Direct Link To This Post Posted: 13/March/2005 at 6:56pm

Thanks for the input. I am currently running one area myself including sales/marketing and most of the time cleaning as well. When we expand to this new city we will have 1 technician whom I have hired from another firm. The sales position will be responsible for marketing and keeping the phone ringing. He will do door to door...telemarketing....etc..etc....whatever it takes. So I guess he will be sales/estimator which I will train. Instead of wasting money on ads that yield no return,  I am putting my ad money in a person! Make sense?

 

Appreciate the input!



Edited by Cleaner1
Cleaner1
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cleanex View Drop Down
Carpet Cleaning Specialist
Carpet Cleaning Specialist


Joined: 17/October/2004
Location: Canada
Status: Offline
Points: 705
Post Options Post Options   Thanks (0) Thanks(0)   Quote cleanex Quote  Post ReplyReply Direct Link To This Post Posted: 13/March/2005 at 9:41am

My advise is to hire people to do the work and you do your own sales, every job will be different and you are the one who needs to make on site desicions as to whether you want this job and how much you need to charge to make it profitable. I think anyone who has tried to hire a sales person has found it very expensive, with little in return, exceptions to this are the very large commercial carpet maintenance contractors in large urban centers that need the constant addition of new contracts or contact with present clients to upsell other services.

DON ELDRED
YOU CAN "STAND" ON OUR REPUTATION
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14549
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 13/March/2005 at 9:38am

Most places pay 15% on the total amount of the contract... 3 to 5% on renewal....

anyone eles???

www.mr-steamer.com
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Cleaner1 View Drop Down
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Joined: 16/February/2005
Location: Canada
Status: Offline
Points: 26
Post Options Post Options   Thanks (0) Thanks(0)   Quote Cleaner1 Quote  Post ReplyReply Direct Link To This Post Posted: 13/March/2005 at 7:12am

I have a question for all you experienced vetrans who have tried everything in relation to marketing! Maybe Ed Valentine or Doug or maybe Mr. Steamer....this would be a question for you guys.

I am considering hiring a sales person to bang on some doors. I am expanding to a new city and would like some advise on what to pay this guy. I am thinking along the lines of commission....but how much. We do residential carpet & upholstry/ceramic tile & grout/air exchange installation and cleaning/commercial carpet cleaning.

Any suggestions would be greatly appreciated.

Cleaner1
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