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Deal with bad Clients |
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MR. STEAMER 
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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 Topic: Deal with bad ClientsPosted: 27/March/2008 at 9:30am |
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client makes you more miserable than happy, then it’s time to break up the relationship. But what if you’re concerned about the income from the client? Does it pay when the client causes you much grief and stress? That can affect your health, which means spending money on medicine and doctor’s appointments.
Think of how much work you’d finish if you enjoy working with every client. Maybe you’d be able to add a few more for every deadweight client. The time and energy you spend with a difficult client may be enough that you can replace the person with two or three new clients. Besides, any good business knows it must regularly market the business. A bsiness should be able to replace a fired or dropped client in a short time. So how do you fire the client? Here are 10 ways to fire the client from hell. The article looks at different types of clients and how to get out of the situation.
1. The bargain shopper: As a general rule, the client who pays the least will expect the most. The words "I need this done cheap" should strike fear in your heart, not because of profit margins, but because this client will nickel-and-dime you within an inch of your life for extra work, support and other nuisances that were not in the original scope.
How to get out: This one's simple: Raise your rates, if only for this particular client. The bargain shopper will move on to the next firm that offers a better price, as he's concerned only with the bottom line, not the value of your work. |
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cmaster
IICRC Instigator 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 27/March/2008 at 11:39am |
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Great article. I've got a few of those
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The STD Meter |
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 27/March/2008 at 5:40pm |
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Go ahead.. Loosen up man.. In one ear out the other.. Cash in hand.. We'll do flips of cartwheels backwards for your business..
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FriendlyHammer
Master Carpet Cleaner 
Joined: 08/July/2007 Location: United States Status: Offline Points: 1383 |
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Posted: 28/March/2008 at 1:26am |
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The worst situation is commercial carpet where you have two managers making the decision and one wants the cheapest and the other wants quality. If you're in a situation where you can't reason with them, you get rejected before the job or hammered after.
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farleycarpet
Newbie 
Joined: 10/August/2007 Location: United States Status: Offline Points: 8 |
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Posted: 22/April/2008 at 10:11pm |
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I've got a lady that cleans her carpet every 2 weeks (yes it needs it, they don't clean at all) and she's a pain in the arse but moneys money
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WWW.FARLEYCARPET.COM
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FuzzSucker
Senior Member 
Joined: 02/February/2008 Location: Lost and Found Status: Offline Points: 206 |
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Posted: 22/April/2008 at 10:42pm |
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2 weeks?
Edited by FuzzSucker - 06/January/2009 at 11:34pm |
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farleycarpet
Newbie
Joined: 10/August/2007 Location: United States Status: Offline Points: 8 |
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Posted: 22/April/2008 at 10:54pm |
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bunch of crack heads with kids, food on the floor, stains (who knows what) but $130 every 2 weeks not months WEEKS. to each there own I guess.
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WWW.FARLEYCARPET.COM
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 22/April/2008 at 11:37pm |
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We'd all be super rich if they all cleaned every 2 weeks...
Suck up any full baggies lately?? extra $$$..
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farleycarpet
Newbie
Joined: 10/August/2007 Location: United States Status: Offline Points: 8 |
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Posted: 23/April/2008 at 2:13pm |
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no but they did borrow some money from there drug dealer once to pay for a 20 gal flood clean up, She ask him in front of me "you got that stuff" some people.
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WWW.FARLEYCARPET.COM
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h8z2luze
Newbie
Joined: 09/April/2008 Location: California Status: Offline Points: 27 |
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Posted: 27/April/2008 at 7:30pm |
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I have found needles, crack pipes, weed, burnt spoons, candles, wax everywhere, etc... I do commercial hotel/motel cleaning though. The monthly and weeklys are the worst. full of welfare crackheads.
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 28/April/2008 at 2:56pm |
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Alot of party animals...
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