HOLY take MANY classes Batman?? LOL

Ken must of stole a truckload of mytee's....on their way to china..

MR. STEAMER wrote: If you look carefully at a Titan...it says quite clearly "MADE IN CHINA" and we all know about their product qualification... to get sh*t...all you have to do is buy sh*t...and we all that Kenny sells sh*t.

You forgot.........he's full of sh*t
     

Superglide Ken wrote: Cant be too careful with haveing a few spareparts just in case Friendy. Actually, I do expect that only 1 to 2% of the machines sold in these first 12 months the machine is on the market, but Doug did ask the hypothetical question what if, so I have answered him "just in case" as well.Even if warranteed repairs reach 2% of unit sales, it is no sweat to handle things in a quick and efficient manner.

Wow, who would have thought you'd use the stat of 2% again, other than everyone who posts here on a regular basis?  But that's no justification for recommending that 100% of customers have 2 pumps on hand and a bunch of other parts. Your stuff is crap.


Edited by FriendlyHammer - 19/August/2007 at 2:21pm

Hmmmmmmmm. Good point. We can all use a vacation

Ken has a history of great customer service. Why wouldn't you buy from him?

Cant be too careful with haveing a few spareparts just in case Friendy. Actually, I do expect that only 1 to 2% of the machines sold in these first 12 months the machine is on the market, but Doug did ask the hypothetical question what if, so I have answered him "just in case" as well.Even if warranteed repairs reach 2% of unit sales, it is no sweat to handle things in a quick and efficient manner.

Spash:

Let me rephrase what I said up above to make it more believeable.If a motor goes down in that first 12 month warrantee period, the portable owner must purchase a replacement motor from me to replace it with, at the regular cost plus shipping. They send me the bad motor in for re-embursement. We examine why it is not working. If a manufacturing defect, the customer will receive a total refund on the motor purchased from us. If not, they just bought another motor. This is all covered in detail in the owners manual that goes out with each machine. Either way, it at least gets our Titan customers up and running fast with little down time. Since we sell motors and pumps now, we do urge customers to buy a spare or 2 so they are ready when things go down.Haveing a couple of hundred dollars in spare parts is preferable to losing $500 or more from lost jobs.
    

Edited by Superglide Ken - 19/August/2007 at 4:12am