Extra little things

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I'm looking for some little tips and tricks that can make a cleaning experience stand out from the rest. Little things like leaving a clean fresh scent when finished cleaning, which is something that can mean a lot to a customer. 
I used to go to a barber many years ago who finished off all haircuts by using a straight razor on the little hairs on the back of the neck. No one else in town did this, and he said he did it for the satifaction of knowing he was giving the best haircuts in town. 
What kind of extra little things do you provide for either yourself or your customers sake?

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HooBoy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30/October/2004 Location: United States Status: Offline Points: 21	Post Options Post Reply Quote HooBoy Report Post Thanks(0) Quote Reply Topic: Extra little things Posted: 04/November/2004 at 3:16pm
	I'm looking for some little tips and tricks that can make a cleaning experience stand out from the rest. Little things like leaving a clean fresh scent when finished cleaning, which is something that can mean a lot to a customer. I used to go to a barber many years ago who finished off all haircuts by using a straight razor on the little hairs on the back of the neck. No one else in town did this, and he said he did it for the satifaction of knowing he was giving the best haircuts in town. What kind of extra little things do you provide for either yourself or your customers sake?

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diva Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 03/September/2004 Location: Canada Status: Offline Points: 130	Post Options Post Reply Quote diva Report Post Thanks(0) Quote Reply Posted: 04/November/2004 at 9:51pm
	Hey JR honestly one of the best people to talk to about this is John G He is a people person and we have learned a lot from him. One of the things we do is talk to and educate our customers. BUILD a Rapport it means they will remember you!! If they remember you not only will they call you when they need a cleaning but refer you when their friends do too. DIVA
	THE DIVA

MR. STEAMER Members Profile Send Private Message Find Members Posts Add to Buddy List True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549	Post Options Post Reply Quote MR. STEAMER Report Post Thanks(0) Quote Reply Posted: 04/November/2004 at 10:51pm
	Well first off Hooboy I hope your Steam Cleaning... with a Truck Mounted or Portable unit. Having a Truck Mounted Unit shows the customer that you mean business, they will respect you and your cleaning. a 70,000 dollar machine says a lot about you and your cleaning .. pulling up in a car and grabbing something from the back is only going to put doubt in the customers mind... Visual Image... Looking professional will make you professional
	www.mr-steamer.com

LilNiteRidrhood Members Profile Send Private Message Find Members Posts Add to Buddy List Master Carpet Cleaner Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257	Post Options Post Reply Quote LilNiteRidrhood Report Post Thanks(0) Quote Reply Posted: 06/November/2004 at 9:58am
	YOU WANT TO STAND OUT ABOVE THE OTHERS? Wear booties inside the house and have a throw mat to put your stuff on inside the door. CUSTOMERS LOVE THESE TWO THINGS.

MR. STEAMER Members Profile Send Private Message Find Members Posts Add to Buddy List True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549	Post Options Post Reply Quote MR. STEAMER Report Post Thanks(0) Quote Reply Posted: 06/November/2004 at 9:01pm
	Booties are not covered under work mans comp... if you get hurt wearing booties... just don't tell... But the throw mat is an excellent idea... I use white drop cloths instead
	www.mr-steamer.com

doug Members Profile Send Private Message Find Members Posts Add to Buddy List King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711	Post Options Post Reply Quote doug Report Post Thanks(0) Quote Reply Posted: 06/November/2004 at 10:26pm
	Mr. Steamer: I don't think running shoes are covered either.
	Just My opinion

LilNiteRidrhood Members Profile Send Private Message Find Members Posts Add to Buddy List Master Carpet Cleaner Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257	Post Options Post Reply Quote LilNiteRidrhood Report Post Thanks(0) Quote Reply Posted: 06/November/2004 at 11:06pm
	Why aren't booties covered by WSIB? I also notice that Sears techs all wear booties now. But they don't worry about WSIB do they?

MR. STEAMER Members Profile Send Private Message Find Members Posts Add to Buddy List True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549	Post Options Post Reply Quote MR. STEAMER Report Post Thanks(0) Quote Reply Posted: 07/November/2004 at 10:45am
	The booties will cause you to slip every easy... Even sleep country doesn't include them in there ad any more..Don't believe me check with the wsib regulations... It came down from head office for us... Subs wear them it's our choice since a lot of them don't pay into WSIB sorry for getting off topic Hooboy we are bad for that here
	www.mr-steamer.com

LilNiteRidrhood Members Profile Send Private Message Find Members Posts Add to Buddy List Master Carpet Cleaner Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257	Post Options Post Reply Quote LilNiteRidrhood Report Post Thanks(0) Quote Reply Posted: 07/November/2004 at 11:22am
	How can subs have no WSIB??? They would have to be WSIB declared independent operators and in carpet cleaning that is very, very tough to get.

MR. STEAMER Members Profile Send Private Message Find Members Posts Add to Buddy List True Patriot Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549	Post Options Post Reply Quote MR. STEAMER Report Post Thanks(0) Quote Reply Posted: 07/November/2004 at 2:27pm
	Owner Operator...actually quiet easy
	www.mr-steamer.com

LilNiteRidrhood Members Profile Send Private Message Find Members Posts Add to Buddy List Master Carpet Cleaner Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257	Post Options Post Reply Quote LilNiteRidrhood Report Post Thanks(0) Quote Reply Posted: 07/November/2004 at 4:26pm
	Its only easy if you have proof of documentation of dealing with 3 or more companies and have a substantial investment in equipment. Lots of the Sears guys work exclusively for Sears , someone in that situation would have to pay WSIB.

greg Members Profile Send Private Message Find Members Posts Add to Buddy List Journeyman Joined: 02/February/2004 Location: Canada Status: Offline Points: 444	Post Options Post Reply Quote greg Report Post Thanks(0) Quote Reply Posted: 07/November/2004 at 4:37pm
	i don't use booties any more, instead i use a different pair of shoes when cleaning. less slipping and falling.
	nothing is impossable. it just hasn't been done yet.

Nordic 1 Members Profile Send Private Message Find Members Posts Add to Buddy List Journeyman Joined: 27/October/2004 Location: Vatican City State Status: Offline Points: 196	Post Options Post Reply Quote Nordic 1 Report Post Thanks(0) Quote Reply Posted: 07/November/2004 at 6:01pm
	ask Ken how he keeps thousands of his customers coming back for more Nordic 1

splash_$$$_dash Members Profile Send Private Message Find Members Posts Add to Buddy List Carpet Cleaning Specialist Joined: 07/April/2004 Location: Toronto Status: Offline Points: 742	Post Options Post Reply Quote splash_$$$_dash Report Post Thanks(0) Quote Reply Posted: 07/November/2004 at 6:12pm
	my booties are water resistant but very expensive compared to sleep country and what some movers use. in fact you can reuse them they're made by Kimberly Clark

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Extra little things