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Hot & Humid |
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MR. STEAMER 
True Patriot 
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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 Topic: Hot & HumidPosted: 28/June/2006 at 8:38am |
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Man it's getting humid, and all sorts of carpet problems are coming up..
You tell the home owner that the need AIR FLOW! AIR FLOW! AIR FLOW!
I always say if it's humid close the windows ...turn on the AC and put the fan to the ON position...if it's nice and cool leave the windows open...
what do you do if the customer doesnt listen????
I cleaned a ladies empty house...she ignored me and locked up everything.
To make a long story short... the house smelt like hell?
would you reclean for free??? or should she have to pay???
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cmaster
IICRC Instigator 
Joined: 29/January/2004 Location: Canada Status: Offline Points: 29693 |
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Posted: 28/June/2006 at 8:41am |
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Make her pay
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Ken Harris
Grand Potentate 
Joined: 12/January/2006 Location: Canada Status: Offline Points: 1120 |
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Posted: 28/June/2006 at 11:46am |
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Make her pay. At the rates you charge there, you can't afford to reclean for free if it was not your fault.
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papagator
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Joined: 07/November/2005 Location: Canada Status: Offline Points: 95 |
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Posted: 28/June/2006 at 3:02pm |
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I would have to totally agree....she should pay..she didn't listen.
 if you know what I mean
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just swimmin in circles
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 28/June/2006 at 3:09pm |
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I cleaned it again free of charge...she called and said her stairs still smell.. man it's not my fault.....would you go give it a shot of deo for free????
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doug
King of the One Liners 
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 28/June/2006 at 3:32pm |
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Mr. Steamer you are compounding the problem by adding more moisture. Air the place out. The higher ther humidity the more the odour. Dry equals no odour.
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Just My opinion
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MR. STEAMER
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Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 28/June/2006 at 5:12pm |
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yeah I know...but she felt I cleaned it with dirty water...
she is an italian...she wouldn't listen...and she certainly wouldn't let me spray down some kill odor and leave...lol
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jtuseo
Carpet Cleaning Specialist 
GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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Posted: 28/June/2006 at 5:28pm |
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You would rather never have her as a customer again, I would never go back for something like that.
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WWW.PREFERREDCARPETCLEANING.COM
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doug
King of the One Liners
Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Posted: 28/June/2006 at 5:34pm |
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The old dirty water syndrome???I have had that happen. I take them out to the truck and explain that this is not a washing machine? The dirty and the clean do not come in contact. Believe it or NOT???
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Just My opinion
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easy1dave
Newbie 
Joined: 21/May/2006 Location: United States Status: Offline Points: 29 |
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Posted: 28/June/2006 at 8:07pm |
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I would do what ever it took to make her happy. Then write it off as a bad experience.
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david
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John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 28/June/2006 at 8:39pm |
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I agree with easy1dave. Reason being is when she is happy you just might keep her as loyal and she might be referring others.. Sounds like she has dogs or cats.. I had this happen on steps.. as it dried they said it smelt like the dog.......
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LilNiteRidrhood
Master Carpet Cleaner 
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
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Posted: 28/June/2006 at 8:46pm |
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If you told her to have airflow and she didn't listen we would reclean once and then tough luck.
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John L
Carpet Cleaning Guru
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
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Posted: 28/June/2006 at 11:10pm |
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Steamer, how long was the dry time? Why didn't you set up air-movers or fans.....Maybe you moved the wand too fast..
Can't blame her.. I have excellent dry times no matter how humid or whatever the situation is.....
If it took you 2-3hrs on the job, most of the carpet should be near dry or dry to the touch when you left...
What are you not telling us....??????????
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MR. STEAMER
True Patriot
Only in the GTA Joined: 03/March/2004 Location: Canada Status: Offline Points: 14549 |
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Posted: 28/June/2006 at 11:31pm |
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Only thing I know is...it was damn dirty...and when I left it was damn clean...she gave me a tip she couldnt believe it... BUT SHE LOCKED UP THE HOUSE AND LEFT FOR 3 DAYS... I dont care what your dry times are... on humid days you can just lock up a house with wet carpet it will smell..... I did a basement area as well...and man ever thing stunk to high heaven...
it took 2 hours to clean around 6 areas..... I went real slow in the basement because it was white berber... did an extra dry vac.... cleaned with kill odor pre-spray... and rinsed with textile rinse...
did 5 other jobs that day with no complaints
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