Friggin CGD stains came back.

I use a bonnet to wick up the stain.  My customers are happy.



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ChemicallyFried wrote: I get that game from customers with pet urine a lot.  I do a great job of cleaning the pet urine up going way overboard to assure  myself of success.  They call back in 30 days saying the stain came back.  I return to see what I did wrong and the pet had simply pissed again somewhere close to the original stain.  And the customer will swear their pet never piddled in that spot, and that it is my fault for not getting it out the first time.  You cant win, you dont want a customer like that anyway.

A customer knows when they have been well served, not everything is going to comeout. It's the work you put into that counts.

But..2 things

If it's the customers first time cleaning ever, you may have to involve them more with the cleaning process as you clean. Some have never seen a well done job and don't know what to expect. It's not until they call a sh*tty company will they know how good you are.

If the wife wasn't home during cleaning...look out!!!! I had one of those last week. I did an amazing job on their trashed out family room. She got their when it was all done.. The husband was happy but she didn't share in the trill....

she called back saying how dirty it was...some how I was able to get back there the day of her call... she started to show me some freak of light stains.

I recleaned the area, just to make her happy

My clintele is just fine. I am just not one to go into someone's house and blow my own horn on just how god dam knowledgeable about their spot. I have been around probably as long as you. Maybe not as smart though. I do it right the first time if there is a problem and the spot comes back so do I at my expense. I don't expect people to pay for my incompentence. I only offer spot removal for my clintele only. No exceptions. People who use my services do not abuse them I won't allow it.

Now that's an honest answer     

Educate the customer about the wicking possibilities when dealing with spills and Urine before cleaning. Find out before the first cleaning if they have used some form of chemical or soap on the spot before you got there. If they have( which most often is the case ) I explain to them that using the incorrect chemical may set the stain . I also explain that if she used a soap based spotter that there may still be a high level of concentration of soap still in the fibers and that although thorough that your cleaning may not totally eliminate the soap residue in one cleaning .
and that the left over residue therefore remains on the fibers and dirt sticks to this residue over time and creates the " spot " she is referring to .

If you were the one who used a soap based spotter on the spot it is your obligation to correct it. If you did not educate her before hand which it sounds may be the case you should go back re-educate and chalk it up to learning. IMO

I use a soap free spotter called procyon . If the spot took a month to show back up it is most likely dirt sticking over time to the left over residue.

Procyon and ted's recommendation of using the water claw would be a good option.

I get that game from customers with pet urine a lot.  I do a great job of cleaning the pet urine up going way overboard to assure  myself of success.  They call back in 30 days saying the stain came back.  I return to see what I did wrong and the pet had simply pissed again somewhere close to the original stain.  And the customer will swear their pet never piddled in that spot, and that it is my fault for not getting it out the first time.  You cant win, you dont want a customer like that anyway.  They will suck the life out of you.  Face it, some customers just want a freebie and they will use you to get it.  Its your choice if you want to put up with it or not.  On occasion Im sure some $10 employee out there will actually do a bad job and a stain will come back.  Its how I get much of my business from the competition.  I can see when its an old stain that wasnt taken out right the first time.  In that case the customer is right.