Starting and Building a Business

Customers will try another cleaner even if your good... they will try a few then most times come back to you... people are always looking for better and cheaper.... That includes me, I guess it's a part of human nature..

If they don't try anyone else how will they know your good???

To keep a customer you actually have to love them... they need to feel that you love them and will do everything in your power to do a phenomenal job.

I believe you have to be professional, yet sensitive, you have to be able to anticipate , you have to be able to read body language and facial expressions.

and trust me every customer wants to feel special..... you have to convey to them that you want to clean their dirty carpet and do it with a smile..

 

Padman... for the small guy maybe not...but for the big company... customers will always play the field...

Commercial customers love our written quotes

Last year I got off the truck and my daughter took over, she hasn't lost any customers either, you need to do and say something that helps them remember you forever. Interaction and knowledge and friendliness all are a part.

John:  My son has almost taken over.  The good thing after awhile people just call and ask for him.  That never happened when I had someone else on the truck. I had the same man for over 5 years on one truck and still I was the one called. So I think a family member is a different comparson than a stranger.

Mr. Steamer: It is true there is no comparison.

The customer accepts your off spring in their home...... It's a mini you....

If you send a stranger it becomes a lot less personal and more generic

People don't care about a company or loyalty... they want a specific cleaner no matter who he works for.... or a relative....lol

My brother can do my calls anytime.... my help could not

Customers like Personal service.... They don't want to be your customer they want to be your friend... as soon as you can grasp that concept.  Your business will grow leaps and bounds