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My truck mount please read

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ChuckR View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ChuckR Quote  Post ReplyReply Direct Link To This Post Topic: My truck mount please read
    Posted: 27/January/2008 at 11:16pm

I have a masterblend el diablo tm. It has had lot of things go wrong since i got it. It was not aligned up right motor to blower it blew out the rubber coupler. It has been thru thermostats. I have been thru 5 power inverter's it keeps overheating now they want me to cut wires on the inside of the inverter to bypass the heat sensors but now they offer some kind of generator instead of the inverter but i was not offered that. I have had gas shooting out the top of he carb. The vac gauge keeps getting sprung but they are going to send me one when they get a new vendor. I had to replace the electronics on the heat system. Most of the connections were loose and leaking. The man i got it from has been great, Don at the cleaners solution. My machine has 240hrs right now all this started from day one. At about 170hrs my roots blower started leaking at the blower shaft seal and face plate. I noticed the bolts were backed out on the face plate i was able to tighten them up by my fingers. When i called about it i was told that there was a problem with the manufacturer not getting all the bolts tight. My guy Don said he has another one doing the same as mine he changed seals twice on one machine and it is still leaking. So i call masterblend they told me i had to go to roots 3 hours away and i had to take it out of machine. I called roots in Houston Texas and asked about it ad the man i spoke to told me that if it was leaking already that it was ran improper so it probably would not be covered. When i bought this machine i bought a masterblend not a roots i feel masterblend should cover this with a new blower sent to me or the place i bought it from. I wish i would have got a machine from a company that stands behind there products i will not be getting another el diablo. I just wanted to share this with everyone in case you were thinking about getting one.

                                     Thank you
                                 Chuck Riley

 

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ChuckR View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ChuckR Quote  Post ReplyReply Direct Link To This Post Posted: 28/January/2008 at 2:01pm
Just got a phone call from my supplier, Masterblend is shipping out a new blower today. That is all i wanted to begin with. As far as the machine it is hard to beat i have lots of vac and heat and plenty of psi to boot. They have been real supportive on all the small things and fixed everything no questions asked. I even use alot of their chems.
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cmaster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 28/January/2008 at 2:38pm
They must have seen your posts on all the boardsShocked

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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 28/January/2008 at 8:56pm
nothing like good ole negative advertising.
I had a blower go on one of my Bruin IIs after the warranty ran out. They replaced it no questions and best of all no charge.
Just My opinion
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cmaster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cmaster Quote  Post ReplyReply Direct Link To This Post Posted: 29/January/2008 at 12:42am
There will be people thinking twice about buying an El Diablo now. This is the first negative thing I've heard about themShocked

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John L View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote John L Quote  Post ReplyReply Direct Link To This Post Posted: 29/January/2008 at 5:31pm

I almost bought one.. You should of demanded a full replacement with all them problems obviously some lousy mechanics around.. Dead  No High quality control..

 

No quality control..

 

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treysiebert3 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote treysiebert3 Quote  Post ReplyReply Direct Link To This Post Posted: 25/February/2010 at 4:52pm
I just bought an El Diablo here in san antonio nothing but problems from day 1.  Support to fix the machine is awful. 

trey
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John L View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote John L Quote  Post ReplyReply Direct Link To This Post Posted: 11/June/2010 at 8:09am
Originally posted by ChuckR ChuckR wrote:

Just got a phone call from my supplier, Masterblend is shipping out a new blower today. That is all i wanted to begin with. As far as the machine it is hard to beat i have lots of vac and heat and plenty of psi to boot. They have been real supportive on all the small things and fixed everything no questions asked. I even use alot of their chems.
 
Thats just tits..Tongue Hows it been running lately???????????Approve
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doug View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 12/June/2010 at 4:58pm
It's not no blower??
Just My opinion
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4carpetclean View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 4carpetclean Quote  Post ReplyReply Direct Link To This Post Posted: 13/June/2010 at 10:31am
Sorry for your woes, hope they resolved everything at Masterblend. I have had an El Diablo for 2 years with relatively few problems. I like it for the most part (too loud though)
4carpetclean
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Soil Lint Green View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Soil Lint Green Quote  Post ReplyReply Direct Link To This Post Posted: 13/June/2010 at 12:52pm
Dan, those are great looking websites.  How's the weather in Ventura?  I loved going there from Moorpark every day.
It's ORY GUN, not OR A GONE. Learn to talk.
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Captain MooCo. View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Captain MooCo. Quote  Post ReplyReply Direct Link To This Post Posted: 13/June/2010 at 10:36pm
4carpetclean I really like your video on your site. I under stand this video was made to briefly reflect your cleaning methods and is not a direct representation of your methods. I would however like to offer some constructive criticism.  In the video you say that the number one reason for returning spots is inadequate cleaning. I do believe that is mostly true, but the number one reason for spots returning is inadequate drying. I also noticed that your technician is not making dry strokes after each wet stroke. This can lead to longer dry times and soil wicking back up to the surface. Again, I do like your video and web page, and I'm only trying to help improve your presentation. 
Carpet Cleaning Prodigy
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EricaBens View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote EricaBens Quote  Post ReplyReply Direct Link To This Post Posted: 19/July/2010 at 10:42am
We also had a masterblend el diablo tm, bought it for our Seattle house cleaning
and soon we had problems with that.
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Reli247 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Reli247 Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2013 at 12:40pm
Hey Chuck, did you ever fix the oil leak at the blower on the el diablo? And when you got a new thermostat did the company send it for free or did you have to pay for it? Let me know because all the problems you are having, I am having. Thank you
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