The owner isn't the boss

Do they train them or hire them that way?

The water damage part is more expensive than the mould remediation

The equipment was doing something. Generating revenue

As some may know, we do quite a bit of subcontract WDR work for a national WDR franchise. Been working on a real PITA job for 7 days. Place was wet for 3-4 weeks we're guessing. Bound water almost everywhere.

Adjuster shows up (finally) and says he won't pay to remove basement ceiling which is soaking wet and we need it out so we can heat the subfloor of the first floor. All of a sudden, they won't pay to pull carpet and pad in 3 bedrooms that we were told over the phone by the franchise were authorized.

Estimator for franchise says pull equipment and say it's dry. Oh yeah, and only bill for 6 days!

I told him, that I cannot claim that it is dry and that he can change any paperwork I give him but the originals (which I keep) will always say that it was wet. He says OK.

So, now I just have to see how much of this check gets whittled away between the insurance company and the franchise. I feel like there is little hope for the WDR industry sometimes. Nobody can get together and figure out what the he11 is going on.

That's why they have prefered vendors, who will do what ever it takes to stay prefered and be good little boys and do what they are told. Kind of like don't bite the hand that feeds you?

I've been to water damage jobs where the underpad was black with mould and the adjuster said just to clean it............

Take pictures and have the owner send them to the local health authority.