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Commercial Floor Cleaning Machines

Buzz Words

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Ken Harris View Drop Down
Grand Potentate
Grand Potentate


Joined: 12/January/2006
Location: Canada
Status: Offline
Points: 1120
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ken Harris Quote  Post ReplyReply Direct Link To This Post Posted: 19/January/2007 at 4:22pm
"I have lost by attempting to sell someone what he needs as opposed to what he wants."


Yep, I have lost lots of sales by trying to do it this way too. For instance, I was trying to sell glides to cleaners for $169 back in 2003. But that was not what most cleaners wanted, so sales never really went anywhere, but down. Now I sell them what they really want, which is a WAND and a GLIDE for the $169 price! Sales have taken off to the highest level ever as a result. I hardly have time to post here anymore as a result.

Bottom Line: Give the people what they want. Your sales and bottom line will be happy when you do!
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Ed Valentine View Drop Down
Carpet Cleaning Specialist
Carpet Cleaning Specialist


Joined: 14/September/2004
Location: United States
Status: Offline
Points: 770
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ed Valentine Quote  Post ReplyReply Direct Link To This Post Posted: 19/January/2007 at 3:50pm
"I have lost by attempting to sell someone what he needs as opposed to what he wants."

Ain't that the truth!!!!!!!

Good Fortune;
Ed Valentine
cross-american corp.
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nightrider View Drop Down
Marketing Master
Marketing Master


Joined: 12/March/2004
Status: Offline
Points: 4666
Post Options Post Options   Thanks (0) Thanks(0)   Quote nightrider Quote  Post ReplyReply Direct Link To This Post Posted: 19/January/2007 at 2:37pm
Smile

Edited by nightrider - 23/November/2007 at 3:27pm
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carpetologist View Drop Down
The Great Hardini
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
Status: Offline
Points: 1712
Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 19/January/2007 at 2:35pm
Ed,
 
You are absolutely right. Maybe you and I never learned when to shut up, as we want to give every potential customer a four hour course in cleaning.
 
You have no idea how many sales I have lost by attempting to sell someone what he needs as opposed to what he wants.
 
Live and learn.
 
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Ed Valentine View Drop Down
Carpet Cleaning Specialist
Carpet Cleaning Specialist


Joined: 14/September/2004
Location: United States
Status: Offline
Points: 770
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ed Valentine Quote  Post ReplyReply Direct Link To This Post Posted: 19/January/2007 at 2:00pm
Ted;

Although you are correct in terms of being "more through" ---which means offering more and more information---however, I have found that by doing so, the potential purchaser you are demoing to , will not comprehend the majority of it in the first place.

That doesn't mean; however, that my comments will sway your presentation because you are alot like myself: We give a lot of information because we have a lot to give to the customer.

But, it still doesn't change my opinion and experience above.

Good Fortune;
Ed Valentine
cross-american corp.
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carpetologist View Drop Down
The Great Hardini
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
Status: Offline
Points: 1712
Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 19/January/2007 at 1:49pm

I was out today demonstrating a piece of equipment to clean washroom grout. Demo went well, equipment and chemical did the job.

I indicated in my sales pitch that the chem I used was enviro friendly. My potential buyer quickly indicated to me that he was not concernced about that but was concerned about health & safety for his employees.

This product I used also claimed health & safety but it was too late. The sales pitch was over.

Lesson learned was to be more thorough the first time around. How do you read people as to waht to say and when to say it?

I guess that's all psychology...live and learn.

 

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