OP on staple fiber

Had this inspection last week in Mississauga. Story goes like this .

Carpet installed in Nov 2002. First cleaning in June 2005 by OP machine and the carpet looked like "felt" after it was cleaned. She complained and had the retailer return and look at it.  Retailer said it needed to be cleaned. So they called the carpet cleaner back (the guy with the OP machine) and he returned and cleaned it again . The carpet looked worse.The carpet is made from nylon staple fiber and has no texture retention warranty.

The carpet cleaner is of course furious with me.

Moral of the story? If you are going to OP cut pile you had better be careful.

Lee,

Shows you stats of our industry. If I or my company make a mistake we own up to it and pay. this usually assures us we will not make the same mistake again. If you feel you tin the professional category stand up and be a pro.

Face the music and turn a negative into a positive and it will be much better for you in the long term. If you feel your not in the professional category then keep an airline ticket handy for a quick exit.

Ted I dissagree. It is not the inspectors job to point the finger at anyone. It is the inspectors job to determine the problem. If the problem is a direct result of someone or something than so be it. But than again that's just me.

Okay, I see. I've never personally dealt with someone who billed himself as a carpet inspector. But I did bring in a dye expert to look at a job I did that somehow resulted in bleach spots. He determined that something had gone onto the carpet previously, weakening the dye (in other words, not our fault). The customer was irked by this--finger pointing more in his direction, I guess. We just settled it. He still thought it must have been something we did.

Lee, none of my business, but why post this topic if you can't comment more?  Is the problem the cleaner or was it carpet related?

I gave up inspections as the mills paid me to get them off the hock, not solve the real problem.

 

Easy Don, as a guy who uses OP quite often I am now quite concerned and rethinking our systems.

I think we will now only use OP on loop pile.

I think its more a combination of OP cleaning a product that isn't made to stand up to it.