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nightrider
Marketing Master Joined: 12/March/2004 Status: Offline Points: 4666 |
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Posted: 09/March/2006 at 10:33pm |
Marketing is a very funny animal and not everyone can get a handle on it.............when I used to teach the finer arts of telemarketing sales and face to face contact direct sales.........I always taught my own little weapon of choice which was and still is and always will be the best weapon you can pull from your holster..............JUST LISTEN CAREFULLY TO WHAT YOUR CUSTOMER IS SAYING TO YOU...........ALL HIS CONCERNS COME STRAIGHT FROM HIS MOUTH TO YOUR EARS Simply mimic what he/she says, whatever concerns he/she bring up just address the issue with respect and all these tips will just simply fall into place naturally. People don't want to hear a play with words.........they want action to their concerns..........Take Action, Address Their Concerns, Be Punctual, Return Their Calls, & Show Up Looking Like A Pro. Nightrider |
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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When dealing with an upset customer ask who?, what?, where?, when? and how? Never why? On deliveries... Don't say it won't be there until Tuesday. Say: "It will be there as soon as Tuesday" Instead of "What do you want us to do?" Say: "What will work best for you?" |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Instead of "What's you budget?" Use: Is there a budget that I should be aware of? Instead of "Are you the decision maker?" Use: Will you be making a recommendation or giving the final go-ahead? Instead of "Please bare with us" Use: We appreciate your patience. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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duckcountry
Master Carpet Cleaner Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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We charge more for that service
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Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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doug
King of the One Liners Just My opinion Joined: 31/January/2004 Status: Offline Points: 32711 |
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Edited by doug |
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Just My opinion
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Avoid telling the world your problems. When someone simply asks "How are you?" Translate features into benefits. What that means to you is... Always verify your understanding of the other persons situation or need. Let me make sure I've got this straight... Instead of saying "You're Welcome!" use "My Pleasure!" Do not say do you want me to clean it. It's better to say "What are your thoughts on it?" |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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jtuseo
Carpet Cleaning Specialist GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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WWW.PREFERREDCARPETCLEANING.COM
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nightrider
Marketing Master Joined: 12/March/2004 Status: Offline Points: 4666 |
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Hello............ DuckCountry Carpets Cleaning, give us a Peck and we'll Pluck you good................ Nightrider |
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duckcountry
Master Carpet Cleaner Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
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ACME Carpet Cleaning "You can get is cheap and dirty, but we can make it clean and purdy".
We use "We clean everything but dirt floors". It is stupid and memorable. Now, don't sue me for PUNative damages |
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Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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I took my own advice today and answered the phone by saying "How can I make your day?" Actually had a call back from a secretary at a Honda dealership. She was asked to find a company that would sell them a car detailing cleaning machine. She admitted she called me back because I gave her a chuckle and she said come on down and demo your unit and make our day! SOLD. P.S. Here is another good one - ABC Cleaning "When we clean it, we mean it." |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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When people say "That's too much, can you do better?" Then say "Yes!" We offer a complete four procedure cleaning system. What or which part of it would you like me to leave out? The grooming, the heavy duty chem, the pre-treatment? If you choose to leave one or two of these procedures out we can offer you a 20% discount. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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thermedix
Senior Member Joined: 01/December/2005 Location: Saint Kitts Status: Offline Points: 176 |
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When people say "Thats too much" or"Wow thats expensive" your reply could be"Thats exactly why you should buy from me, as you know, you get exactly what you pay for", (my personal fav.) shocks them, |
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It`s not how far you fall...it`s how high you bounce back up...
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carpetologist
The Great Hardini Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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When answering the phone try saying" "How can I make your day?" You will stun people but they will love it and keep coming back for more. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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jtuseo
Carpet Cleaning Specialist GULLY Joined: 23/November/2005 Location: United States Status: Offline Points: 681 |
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I like it I like it alot
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WWW.PREFERREDCARPETCLEANING.COM
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