Welcome to KleenKuip.com's Professional Carpet Cleaners Discussion Forum!

  
Carpet Cleaning Forum Homepage
Forum Home Forum Home > Carpet Cleaners Discussion > Business Marketing Advertising and Promotion Discussion
  New Posts New Posts RSS Feed - 100% money back guarantee
  FAQ FAQ  Forum Search   Events   Register Register  Login Login


Commercial Floor Cleaning Machines

100% money back guarantee

 Post Reply Post Reply
Author
Message
karunnt View Drop Down
Newbie
Newbie


Joined: 21/March/2006
Location: United States
Status: Offline
Points: 11
Post Options Post Options   Thanks (0) Thanks(0)   Quote karunnt Quote  Post ReplyReply Direct Link To This Post Topic: 100% money back guarantee
    Posted: 22/March/2006 at 12:42pm
Do you guys offer a 100% money back guarantee if the customer is not satisfied?

How can you reassure the customer that the job will be done to their satisfaction?

Thanks
Back to Top
Sponsored Links


Back to Top
Ninja-wand View Drop Down
Journeyman
Journeyman
Avatar

Joined: 03/June/2005
Location: United States
Status: Offline
Points: 427
Post Options Post Options   Thanks (0) Thanks(0)   Quote Ninja-wand Quote  Post ReplyReply Direct Link To This Post Posted: 22/March/2006 at 3:31pm

I only offer to return if they are not satisfied. NO MONEY BACK GUARANTEE for me!!!

Example: there's no way you can resurrect a neglected carpet that hasnt been cleaned in 10 years. So just tell them that you'll try your best but not to exspect it to come out looking brand new and leave it at that.



Edited by Ninja-wand
I'll make you TAP OUT!!!
Back to Top
fonzy View Drop Down
Newbie
Newbie


Joined: 27/January/2008
Status: Offline
Points: 2
Post Options Post Options   Thanks (0) Thanks(0)   Quote fonzy Quote  Post ReplyReply Direct Link To This Post Posted: 27/January/2008 at 11:16pm
Its worth the risk. ive been advertising with a money back guarantee for the last 8 months increased business by 25% and of the 500+ jobs ive done only 1 person asked for there money back and even then i just redid the job and they were happy. People are generally afraid to ask for there money back as its very uncomfortable to do.  
Back to Top
B Rice View Drop Down
Senior Member
Senior Member
Avatar

Joined: 25/January/2008
Status: Offline
Points: 127
Post Options Post Options   Thanks (0) Thanks(0)   Quote B Rice Quote  Post ReplyReply Direct Link To This Post Posted: 25/February/2008 at 10:05pm
do people pay your before the job?
Back to Top
duckcountry View Drop Down
Master Carpet Cleaner
Master Carpet Cleaner
Avatar

Joined: 29/October/2005
Location: USA
Status: Offline
Points: 1082
Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 23/March/2008 at 9:44pm
Yes, I do.  If they are not completely satisfied I do a 100% refund.

I have had that policy for 3 years now.  I am cutting the first check ever tonight on that.  I would rather not waste time going out to the same house of someone who expected miracles even after I said what they wanted would not happen.  My time is better spent finding the right kind of account.

I will not do anything for her again.  That is also part of my procedures.  Glad to see I am not alone in the money back guarantee.  Having it has gotten more money than a little $200 refund will cost me.

Back to Top
MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
Status: Offline
Points: 14544
Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 25/March/2008 at 8:51am
I offer it too... no one has ever asked for their money back....  I give them there money's worth and more.   If it wasn't for this topic I would have forgotten that I do.  LOL
 
I think it's just a formality you offer a 100% money back refund to put the customer at ease.  I don't think anyone would ever want their money back after they see you work.  People give the small companies a chance.
 
If you where sears or Stanley Steemer they call them just for that reason... FREE CLEANING
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.06
Copyright ©2001-2023 Web Wiz Ltd.

This page was generated in 0.377 seconds.