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Have You Ever Had 1 Of Those Days
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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

Joined: 31/January/2004
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Points: 32711 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Topic: Have You Ever Had 1 Of Those Days
    Posted: 24/April/2004 at 7:23pm
Have any of you ever had one of those days when you showed up at the customers house and they thought thet knew everything there is to know about cleaning? Moved all the furniture to the wrong place.  Waited till you already had everything rolled up and ask you to clean the bathroom carpet. When you are making out the invoice. Did you Scotchgard the Diningroom.  Can it happen?  Does it happen?  Just my opinionGuitar
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
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Points: 14549 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 7:33pm

Everyday.....Thats why I love to call the customers to confirm the times myself...I don't leave it up to anyone else to do....example

Hello Ms. Jones...It's Mr.  Steamer....we  will be arriving at your home first thing tommorrow morning at 8am......please remove all your breakables, and all small pieces of furniture....Big furniture such as beds and couches please leave in place we'll move them during the cleaning.....please pre-vacuum your carpets before our arrival...thank you
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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

Joined: 31/January/2004
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Points: 32711 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 8:18pm
I mean at the end of that perfect job.  When all the after thoughts start ringing threw their heads. What do you do?  Setup again, say it's to late, I don't have time now?  What?  Just my opinionGuitar
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
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Points: 14549 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 9:45pm

You set up again....you might feel like to kill the customer...but you swear softly to yourself...smile and set up again...it's all worth it in the end

1 kill 2 swear 3 smile
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Adwa View Drop Down
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Joined: 05/March/2004
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Points: 4568 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Adwa Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 9:48pm

Steamer it can't be that cut and dry all the time.  Doug is right what do you do at the end when your just about finished and packing up and the customer ask for just one more thing ......example

Lady that's a fine time to tell me now when you can see that I am finished and packed up ready to go. I believe we did a good job, thanks for the payment but I'm out of here. If you want anything more from us to do you will have to call the company and re-book us for another time.

Customer: Ya right sh*t head, get out of my house and I will never call you again. 

How my acting Steamer 

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splash_$$$_dash View Drop Down
Carpet Cleaning Specialist
Carpet Cleaning Specialist
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Joined: 07/April/2004
Location: Toronto
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Points: 742 		Post Options Post Options   Thanks (0) Thanks(0)   Quote splash_$$$_dash Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 9:51pm

tell them to f-off lol

get all that crap out in the open upon your arrival.
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
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Points: 14549 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 9:52pm
no you just go right back in...unwrap the hose and just get the job done...don't let Mr. Lazy get to you...it has to get done just do it...it shows the customer how dedicated you are to your job
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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

Joined: 31/January/2004
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Points: 32711 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 24/April/2004 at 11:50pm
Thats the reason that I not on the truck every day.  I have very little patients and a shot temper when it comes to after thoughts.  So everyone likes to  keep me out off the front lines.  I am always in reserve just in case there is a problem. That is my specialty solving problems.  After over 20 years I sometimes think I am the problem . One of the advantages of a small area everyone already knows what to expect when I am on the truck a damm good job if done all at once.Not 2 or 3 mind changes and setups.Just my opinionGuitar
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Adwa View Drop Down
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Points: 4568 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Adwa Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 12:05am

You DA Man in Goderich Doug!!!!!!!!!

It can be a problem when no body can do the job like you can. That way of thinking gets only you stressed out.

Everybody does things differently and in there own way. Time will tell and time will teach.

Can't you just hear them saying now when your gone, ya no one could do the job Doug could he was the best.  Mean while you yourself planted that very suggestion in there head.  Good work, long live Doug. 

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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

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Points: 32711 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 7:29am
ADWA; You have your own interpratation of what I just said.  I never said I was the only one and wouldn't.  I just said what they can expect. When our company arrives. Myself  included. There is a difference.  Just my opinion.
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Adwa View Drop Down
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Points: 4568 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Adwa Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 8:26am

Doug I am holding up a white flag.

You could be right I read into more than what you are saying. That's what happens here sometimes. People take things differently from what you really meant to say.

It's a Sunday morning Peace!!!!!!!!!  

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MR. STEAMER View Drop Down
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True Patriot

Only in the GTA

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Points: 14549 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 10:32am
Originally posted by doug doug wrote:

ADWA; You have your own interpratation of what I just said.  I never said I was the only one and wouldn't.  I just said what they can expect. When our company arrives. Myself  included. There is a difference.  Just my opinion.
That's not service....where is your customer service.....If I was your customer I'd make you do it...or don't come back!
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doug View Drop Down
King of the One Liners
King of the One Liners

Just My opinion

Joined: 31/January/2004
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Points: 32711 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 12:26pm

MR. STEAMER :DON'T GO BREAKIN MY HEART

So hit the road Jack and don't you come back no more no more no more.

The good thing is you are not my customer.

Like the rest say I only have clients.  (what a crock)  Just my opinion.Guitar
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MR. STEAMER View Drop Down
True Patriot
True Patriot

Only in the GTA

Joined: 03/March/2004
Location: Canada
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Points: 14549 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 25/April/2004 at 12:29pm
well it's the truth.....you're lucky to be in a small market...with little competition.....it takes a few mins to reset...just do it...and shut up about it....lol
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