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What is your order of operation |
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cleanex 
Carpet Cleaning Specialist 
Joined: 17/October/2004 Location: Canada Status: Offline Points: 705 |
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 Posted: 31/January/2010 at 12:15pm |
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Repeat/referrals the lifeblood of all good service businesses
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DON ELDRED
YOU CAN "STAND" ON OUR REPUTATION |
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CarpetproKC
Groupie 
Joined: 29/August/2009 Location: Kansas City, MO Status: Offline Points: 80 |
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Posted: 31/January/2010 at 12:11pm |
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Good question Nightrider.
I have no idea how to answer it.
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RIP IT
Senior Member 
Joined: 16/May/2008 Location: Brisbane Status: Offline Points: 154 |
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Posted: 30/January/2010 at 1:00am |
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I dont approach new customers. I'm having enough fun keeping up with referalls from 20 years worth of existing customers.
my answer is.....
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Dont treat people like customers. Treat them like friends.
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nightrider
Marketing Master 
Joined: 12/March/2004 Status: Offline Points: 4656 |
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Posted: 29/January/2010 at 11:59pm |
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I bet you can train a monkey to do all that as well, that's just common things that you have to do. Tell us how you approach a new customer and make the sale. Nightrider |
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RIP IT
Senior Member
Joined: 16/May/2008 Location: Brisbane Status: Offline Points: 154 |
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Posted: 29/January/2010 at 4:30pm |
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sounds fine to me
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Dont treat people like customers. Treat them like friends.
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cleanex
Carpet Cleaning Specialist
Joined: 17/October/2004 Location: Canada Status: Offline Points: 705 |
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Posted: 29/January/2010 at 4:20pm |
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And get the cheque!!!!! |
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DON ELDRED
YOU CAN "STAND" ON OUR REPUTATION |
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CarpetproKC
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Joined: 29/August/2009 Location: Kansas City, MO Status: Offline Points: 80 |
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Posted: 29/January/2010 at 3:39pm |
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I searched for a similar thread but couldn't find one.
From the minute you pull up to the job site- what is your method? I'm looking to learn from YOU. Here is what I do. 1. Meet customer and walk the property- Agree on price. 2. Turn on TM, mix chemicals, and then head into the house with my vacuum. 3. Vaccum areas that are bring cleaned. 4. Pull out solution hose and hyrdoforce sprayer and go into the house. 5. Starting with the furthest room, pre treat areas and continue throughout the house. 6. Pull in hose 7. Bring in wand and airmover 8. Clean and set up airmover. 9. When finished walk the property with customer and have them sign off on satisfactory work. 10. Load up van and go. |
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