|
Having Issues Getting my carpet cleaned |
Post Reply 
|
| Author | |
MelissaDurante 
Newbie 
Joined: 23/August/2008 Status: Offline Points: 12 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: Having Issues Getting my carpet cleanedPosted: 04/November/2010 at 5:33pm |
|
Hey everyone. I am in need of some advice/input please. I had grease or something tracked on my white carpet by the drain de-clogger people. Also, I had a couple of puke stains from my cat. Both stais, I attempted to get up using different cleaners and my bissell home machine.
Well, my building sent a certain franchise carpet cleaner company to clean the stains and as I was telling the guy about the grease stains he kind of blew me off. Sure enough, when the carpet dried the stains came back....wicking? Okay, I call thecompany they send another guy who keeps insisting they are urine stains. I keep telling him they are NOT. He says the stains are permanent and I tell him I had some success using this woolite/oxy clean stuff and he says I just bleached my carpet. I tell him forget it. THEN, I make an appointment with another company for Monday. They say they use portable machines, not truck mounted ...and may do a shampoo and then a steam clean. The regular steam clean is going to run 125$ and the shampoo 90$ for each room. I have a studio apartment with a small dressing room...which they count as a second room. What are my chances of these stains coming out? Does this new company's prices sound ok? ( I think they are reasonable) Also, I was under the impression that each stain has a different pre-treater ..the franchise guy says the pre-treater is in the truck/mixed in with the solution already. ALso, because my stains "wicked" doesn't it mean that the actual dirt is still in the carpet and has not just stained the carpet? Sorry for the novel!!!!! Much thanks in advance Melissa
|
|
 |
|
| Sponsored Links | |
|
|
|
MelissaDurante
Newbie
Joined: 23/August/2008 Status: Offline Points: 12 |
Post Options
Thanks(0)
Quote Reply
Posted: 04/November/2010 at 7:32pm |
|
As you guys may be able to gather from my previous post, I am stressing over the state of my carpet! I booked an appointment for next week with a new carpet cleaning company, but I was wondering if anyone could suggest a company in my area being as I kind of just randomly picked this new carpet cleaning company. I am in the borough of Queens in NYC. Also, after reading some posts....with you guys mentioning "spot kits" and all other types of techniques/products....it just dawned on me that carpet cleaning isn't as easy as it sounds....i.e. I need a reputable company..
Melissa
|
|
|
|
|
duckcountry
Master Carpet Cleaner 
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
Post Options
Thanks(0)
Quote Reply
Posted: 05/November/2010 at 1:42am |
|
Look for an IICRC firm and you want references that check out. Cat vomit stains are red food dye and any good firm can get the red out although if the stain sits too long, it might be a bear to remove. About the wicking, ask that the firm uses a bonnet type method only. You should find the spots stay gone.
|
|
|
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
|
|
|
|
|
MelissaDurante
Newbie
Joined: 23/August/2008 Status: Offline Points: 12 |
Post Options
Thanks(0)
Quote Reply
Posted: 05/November/2010 at 5:50am |
|
Thanks for the info! The company I booked for Monday IS IICRC certified...and they got good reviews from people on "Brownstoner Forum"....i.e. wealthy yuppy types who buy brownstones in Brooklyn that are falling apart and restore them...lol
|
|
|
|
|
LilNiteRidrhood
Master Carpet Cleaner
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
Post Options
Thanks(0)
Quote Reply
Posted: 06/November/2010 at 10:28am |
|
What kind of carpet face fiber is it.
This will tell you what the liklihood of the stain coming out is.
|
|
|
|
|
MelissaDurante
Newbie
Joined: 23/August/2008 Status: Offline Points: 12 |
Post Options
Thanks(0)
Quote Reply
Posted: 07/November/2010 at 5:45am |
|
I don't know. I know it's NOT real wool...and I CAN use Goof off on it. This company is coming Monday. Should i mention if they are going to use a spot kit? I know I need to show them all the stains and what their origins are...but will I be breaking chops if I ask them questions???
|
|
|
|
|
Alexarz
Groupie 
Joined: 11/September/2010 Location: New York Status: Offline Points: 85 |
Post Options
Thanks(0)
Quote Reply
Posted: 07/November/2010 at 9:01am |
|
Melissa,
Don't listen to the advice of one entry level member above who said to use a bonnet method. He uses a bonnet method because he cannot afford a truckmount machine yet. Some of the other things he said are good advice, though.
I think you are headed for trouble with the company who said they are not going to use spotter chemicals. In addition, they do not pre-spray carpets and rinse properly, which tells me they are hacks. Any decent carpet cleaner sprays down the carpet first with his cleaning solution and then rinses in the cleaning cycle.
What you need is somebody who has the right equipment, chemicals and experience, rather than rushing to hire the first janitor who is rolling a portable down your street. Duckcountry was correct about the cat food dye. You need a "dye heat transfer process" to remove it and the more hacks you have running over it prior to this procedure, the less likely it will come out. The other stain sounds like a good solvent spotter should take it out. If it is petroleum based oil, I would use Chemspec POG, followed by Hydramaster citrus gel spotter. If this didn't work, I would use a touch of WD40, followed again by the other two. As far as the equipment goes, do not settle for less than a newer truckmount with a rotary machine. You need to make some calls and get the right person on the job or you will end up with a permanent problem.
|
|
|
|
|
MelissaDurante
Newbie
Joined: 23/August/2008 Status: Offline Points: 12 |
Post Options
Thanks(0)
Quote Reply
Posted: 08/November/2010 at 11:57am |
|
Hey Alexarz.....this company came today. The guy walks in and mumbles "white carpet". Then, I show him the spots and he says they're urine. I got kind of irritated!! That's what the other company kept saying. I told him they were grease from the drain guys that I tried to clean up myself. Anyways, he notices a white spot where i cleaned up some cat puke using Woolite Oxyclean and he said that I just discolored my carpet with that stuff.
Okay....I tell him that by looking at his face he thinks he can't get the spots out. he said we'll try. I'm like.....what is ur process? He tells me a shampoo and then steam clean. Then I say, don't you pre-treat the stains with something? Then I ask him if he has a spot kit...which I'm not even sure what that is...hahaha. He then says yes (though i think he was bluffing! lol) and I say, well, wouldn't you use that first to see if the spots come out and then continue? He says we'll shampoo that area first and then see. I say "forget it". Forgot to add, that he said he would charge another 75$ for the spot kit in addition to them 300$ I was already being charged...about 350 square feet of carpet. So now I'm back to square one. I have one of those Bissell upright machines with the hand tool. I was thinking of just using the Oxy-woolite stuff on those spots and see what happens because, basically...I feel defeated!! haha But really, I would love to have my carpet "right" again. Also, I have no problem paying $$$$$....but I didn't want to drop 400$ for a maybe, let's see outcome. Can anyone recommend someone to me? I'm in Queens, NYC....or should I rent one of those machines and do it myself???? I'd also like to add that this last company seems like a very large one and how can I be sure that their actual workers have had that IRCC class? Oh yeah, and this company uses portable machines, not truck-mount..... Thanks for ANY advice/input in advance!
|
|
|
|
|
duckcountry
Master Carpet Cleaner
Joined: 29/October/2005 Location: USA Status: Offline Points: 1082 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/November/2010 at 2:36am |
|
Check with a carpet retailer --- see who does their warranty work.
|
|
|
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
|
|
|
|
|
MelissaDurante
Newbie
Joined: 23/August/2008 Status: Offline Points: 12 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/November/2010 at 4:23am |
|
OH wow...never thought of that.
|
|
|
|
|
Alexarz
Groupie
Joined: 11/September/2010 Location: New York Status: Offline Points: 85 |
Post Options
Thanks(0)
Quote Reply
Posted: 09/November/2010 at 7:44am |
|
Melissa, all it takes to get IICRC certified is to take a weekend class and pass it. It's not exactly a master's degree. Don't put too much importance on it.
|
|
|
|
|
MelissaDurante
Newbie
Joined: 23/August/2008 Status: Offline Points: 12 |
Post Options
Thanks(0)
Quote Reply
Posted: 10/November/2010 at 5:37pm |
|
lmao! I am just about ready to throw in the towel!
|
|
|
|
|
LilNiteRidrhood
Master Carpet Cleaner
Joined: 17/March/2004 Location: Antarctica Status: Offline Points: 1257 |
Post Options
Thanks(0)
Quote Reply
Posted: 20/November/2010 at 9:49am |
|
Oxiclean will often burn the fiber and look like a urine stain. |
|
|
|
|
John L
Carpet Cleaning Guru 
Joined: 29/November/2004 Location: I'm Right Here! Status: Offline Points: 4013 |
Post Options
Thanks(0)
Quote Reply
Posted: 20/November/2010 at 1:44pm |
|
Grease and pet urine stain.. Is that the problem?
Grease is easily removed with a degreaser such as a citrus based agent
There are many to choose from.. Castrol SuperClean is the cheapest.
Pet urine stains are easily removed with a mixture of Hydorgen Peroxide (Sallys Beauty Supply) 30 or 40% volume mixed 50/50 with clear ammonia.
Rinse well after you see the stain disappear.
Or try some of the pet OSR's that are online.
|
|
|
|
|
Post Reply
|
|
| Tweet |
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Topic Options
Welcome to KleenKuip.com's Professional Carpet Cleaners Discussion Forum!