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carpetologist 
The Great Hardini 
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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 Posted: 23/February/2006 at 11:48am |
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Anytime you call someone on the phone and they cannot come to the phone. Always say: "Have him/her call me back, tell him it's good news" That will always put you at the top of the call-back list. I called a company yesterday and they answered by saying "It's a great day at ABC Cleaning, Greg speaking". I was impressed. |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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nightrider
Marketing Master
Joined: 12/March/2004 Status: Offline Points: 4666 |
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Posted: 17/February/2006 at 5:43pm |
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Ted, I'll be honest with you, and I mean this when I say, "Trust Me ".......Really........to tell you the truth you can believe me when I say.............You're Right We are all guilty of those little sayings, funny thing is just yesterday talking to the people at the golf course contract......I can remember saying at least 3 perhaps 4 of those quotes I should have known better, and would not have realized it if you didn't post those sayings. Man was I dumb, I feel stupid now, I hope they didn't pick up on that................I really have to brush up on my selling skills Nightrider
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carpetologist
The Great Hardini
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 17/February/2006 at 5:19pm |
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Instead of saying "Ok, I'll do it." Say "I'll take care of it." Eliminate these words & phrases from your vocabulary:
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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nightrider
Marketing Master
Joined: 12/March/2004 Status: Offline Points: 4666 |
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Posted: 15/February/2006 at 6:04pm |
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Sorry Ted 1 out of 2 is not bad.........although most experts would agree with you that saying "( We have never met, the reason I am call is........... ) is a safe way to open a conversation....................BUT...........I differ from those so called in the box experts..... I live outside of the box of average thinking, and have trained thousands of telemarketers to approach a cold call more inviting and to the point....... I say..............Good morning Mr. Harding, My name is Jack Prince........and the reason I'm calling you this morning is to SAVE you money on your carpet cleaning.... Notice I didn't say the word COST.........Nobody wants to receive a call knowing that something will Cost them something.............They want to SAVE MONEY not spend it....... Just my professional spin on marketing, you can take it or leave it. Nightrider Edited by nightrider |
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carpetologist
The Great Hardini
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 15/February/2006 at 2:48pm |
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Everyone says on the phone "Good Morning" or "Good Afternoon" Instead say "Thank you for calling Kleen Kuip this is Ted." |
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Kleen Kuip Supply Mart Inc.
New & Used Professional Carpet Cleaning Machines, Restoration Equipment, Training, Service and Supplies |
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carpetologist
The Great Hardini
Hocus Pocus Joined: 20/January/2004 Location: Canada Status: Offline Points: 1712 |
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Posted: 15/February/2006 at 2:47pm |
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When cold calling instead of saying: "How are you today?" Say "We have never met, The reason I am calling is..." |
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Kleen Kuip Supply Mart Inc.
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