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Friggin CGD stains came back.

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cleanex View Drop Down
Carpet Cleaning Specialist
Carpet Cleaning Specialist


Joined: 17/October/2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cleanex Quote  Post ReplyReply Direct Link To This Post Posted: 29/September/2006 at 3:48pm
How big was the job, if it was a long time customer go back, this time explain your policy on re-cleans, turn her into a cheerleader for your company and she will get you referrals, the cheapest way to get new accounts. 
DON ELDRED
YOU CAN "STAND" ON OUR REPUTATION
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jackblack View Drop Down
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Joined: 18/March/2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jackblack Quote  Post ReplyReply Direct Link To This Post Posted: 29/September/2006 at 3:10pm
smart boy teddy
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The Great Hardini
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Hocus Pocus

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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 29/September/2006 at 12:42pm
Extract with a Water Claw and stains come out the first time around. Water Claw extracts off the concrete through the underpad through the face fibers and IT'S GONE!
 
Why go back? That's saying goodbye to your profit.
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doug View Drop Down
King of the One Liners
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 29/September/2006 at 6:14am
Go back and prove to here you are on a free contract for life to maintain her carpet. What happens in another couple of months??
Just My opinion
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Ninja-wand View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ninja-wand Quote  Post ReplyReply Direct Link To This Post Posted: 29/September/2006 at 1:01am
45 days?!!...Shes crazy!!!
I'll make you TAP OUT!!!
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MR. STEAMER View Drop Down
True Patriot
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MR. STEAMER Quote  Post ReplyReply Direct Link To This Post Posted: 28/September/2006 at 10:13pm
go back and spot for half the min charge???
www.mr-steamer.com
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doug View Drop Down
King of the One Liners
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doug Quote  Post ReplyReply Direct Link To This Post Posted: 28/September/2006 at 9:53pm
45 Days is way past the guarantee?
Finial answer "D"
Just My opinion
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dennis_is_ok View Drop Down
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Joined: 02/August/2005
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dennis_is_ok Quote  Post ReplyReply Direct Link To This Post Posted: 28/September/2006 at 9:51pm
owner calls 45 days after cleaning to say "stains came back"

what do you do?

(a) go back and spray some A&B?
(b) go back and run a quick bonnet with some DFC?
(c) insert your answer here
(d) tell her it's TFB and she's SOL
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