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Marketing Tips

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The Great Hardini
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Topic: Marketing Tips
    Posted: 15/February/2006 at 2:47pm

When cold calling instead of saying:

"How are you today?"

Say

"We have never met, The reason I am calling is..."

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The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 15/February/2006 at 2:48pm

Everyone says on the phone "Good Morning" or "Good Afternoon"

Instead say

"Thank you for calling Kleen Kuip this is Ted."

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nightrider View Drop Down
Marketing Master
Marketing Master


Joined: 12/March/2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nightrider Quote  Post ReplyReply Direct Link To This Post Posted: 15/February/2006 at 6:04pm

Sorry Ted 1 out of 2 is not bad.........although most experts would agree with you that saying "( We have never met, the reason I am call is........... ) is a safe way to open a conversation....................BUT...........I differ from those so called in the box experts.....

I live outside of the box of average thinking, and have trained thousands of telemarketers to approach a cold call more inviting and to the point.......

I say..............Good morning Mr. Harding, My name is Jack Prince........and the reason I'm calling you this morning is to SAVE you money on your carpet cleaning....

Notice I didn't say the word COST.........Nobody wants to receive a call knowing that something will Cost them something.............They want to SAVE MONEY not spend it.......

Just my professional spin on marketing, you can take it or leave it.

                             Nightrider



Edited by nightrider
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The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
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Points: 1712
Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 17/February/2006 at 5:19pm

Instead of saying "Ok, I'll do it."

Say

"I'll take care of it."

Eliminate these words & phrases from your vocabulary:

  • To tell you the truth
  • To be honest with you
  • I mean this
  • Trust me
  • Believe me
  • Really
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nightrider View Drop Down
Marketing Master
Marketing Master


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Post Options Post Options   Thanks (0) Thanks(0)   Quote nightrider Quote  Post ReplyReply Direct Link To This Post Posted: 17/February/2006 at 5:43pm

Ted, I'll be honest with you, and I mean this when I say, "Trust Me ".......Really........to tell you the truth you can believe me when I say.............You're Right

We are all guilty of those little sayings, funny thing is just yesterday talking to the people at the golf course contract......I can remember saying at least 3 perhaps 4 of those quotes

I should have known better, and would not have realized it if you didn't post those sayings.

Man was I dumb, I feel stupid now, I hope they didn't pick up on that................I really have to brush up on my selling skills

                               Nightrider

 

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The Great Hardini
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Hocus Pocus

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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 23/February/2006 at 11:48am

Anytime you call someone on the phone and they cannot come to the phone.

Always say:

"Have him/her call me back, tell him it's good news"

That will always put you at the top of the call-back list.

I called a company yesterday and they answered by saying "It's a great day at ABC Cleaning, Greg speaking".

I was impressed.

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jtuseo View Drop Down
Carpet Cleaning Specialist
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GULLY

Joined: 23/November/2005
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jtuseo Quote  Post ReplyReply Direct Link To This Post Posted: 23/February/2006 at 1:41pm
I like it I like it alot
WWW.PREFERREDCARPETCLEANING.COM
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The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 23/February/2006 at 10:12pm

When answering the phone try saying"

"How can I make your day?"

You will stun people but they will love it and keep coming back for more.

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thermedix View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote thermedix Quote  Post ReplyReply Direct Link To This Post Posted: 24/February/2006 at 1:15pm

When people say "Thats too much" or"Wow thats expensive" your reply could be"Thats exactly why you should buy from me, as you know, you get exactly what you pay for", 

(my personal fav.) shocks them,

It`s not how far you fall...it`s how high you bounce back up...
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The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
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Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 24/February/2006 at 2:49pm

When people say "That's too much, can you do better?"

Then say "Yes!" We offer a complete four procedure cleaning system.

What or which part of it would you like me to leave out? The grooming, the heavy duty chem, the pre-treatment?

If you choose to leave one or two of these procedures out we can offer you a 20% discount.

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The Great Hardini
The Great Hardini
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Hocus Pocus

Joined: 20/January/2004
Location: Canada
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Points: 1712
Post Options Post Options   Thanks (0) Thanks(0)   Quote carpetologist Quote  Post ReplyReply Direct Link To This Post Posted: 24/February/2006 at 3:13pm

I took my own advice today and answered the phone by saying "How can I make your day?"

Actually had a call back from a secretary at a Honda dealership. She was asked to find a company that would sell them a car detailing cleaning machine. She admitted she called me back because I gave her a chuckle and she said come on down and demo your unit and make our day!

SOLD.

P.S.
As a carpet cleaner you could say "How can we make your day a little fresher and cleaner"

Here is another good one - ABC Cleaning "When we clean it, we mean it."

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duckcountry View Drop Down
Master Carpet Cleaner
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Post Options Post Options   Thanks (0) Thanks(0)   Quote duckcountry Quote  Post ReplyReply Direct Link To This Post Posted: 02/March/2006 at 1:29am
ACME Carpet Cleaning "You can get is cheap and dirty, but we can make it clean and purdy".

We use "We clean everything but dirt floors".  It is stupid and memorable.

Now, don't sue me for PUNative damages
Are you in a high paying business or are you just a self employed low paid grunt who thinks this business provides dignity?
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nightrider View Drop Down
Marketing Master
Marketing Master


Joined: 12/March/2004
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Post Options Post Options   Thanks (0) Thanks(0)   Quote nightrider Quote  Post ReplyReply Direct Link To This Post Posted: 02/March/2006 at 9:15am

Hello............ DuckCountry Carpets Cleaning, give us a Peck and we'll Pluck you good................

                                                Nightrider

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jtuseo View Drop Down
Carpet Cleaning Specialist
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GULLY

Joined: 23/November/2005
Location: United States
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jtuseo Quote  Post ReplyReply Direct Link To This Post Posted: 02/March/2006 at 9:52am
WWW.PREFERREDCARPETCLEANING.COM
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