Purchase & Return Policy

At Kleen Kuip Supply Mart Inc., our purchase and return policy is designed to help every customer make an informed decision before investing in professional cleaning equipment, carpet cleaning machines, floor cleaning machines, chemicals, parts, and accessories.

As a Toronto cleaning equipment supplier, Kleen Kuip Supply Mart provides professional product guidance, local support, repair assistance, and training with machine purchases. Because many of our products are commercial-grade machines, specialty cleaning products, replacement parts, and equipment used for professional cleaning work, our return policy explains what cannot be returned.

Machine Sales

All sales of carpet cleaning machines, floor cleaning machines, auto scrubbers, extractors, restoration equipment, specialty equipment, and related commercial cleaning machines are final sale.

Once a machine has been purchased, picked up, delivered, used, opened, assembled, demonstrated, or training has been provided, the machine cannot be returned for a refund.

This includes:

We encourage customers to ask questions before purchasing so they can choose the right equipment for their cleaning needs, budget, and business goals.

Free Hands-On Training With Machine Purchases

Kleen Kuip Supply Mart provides free hands-on training with machine purchases as part of our customer support.

This training has real business value and is provided to help customers understand how to properly use, maintain, and get results from their equipment. Training may include machine operation, maintenance guidance, chemical use, cleaning technique, and practical advice for getting started with professional cleaning work.

Payment is required up-front prior to the training provided and machines are not eligible for return or refund.

Warranty Coverage

Final sale does not mean that customers are left without support.

If a machine has a manufacturer’s warranty, warranty coverage will be handled according to the manufacturer’s warranty terms.

Kleen Kuip Supply Mart can help customers understand the warranty process, provide service guidance, and assist with parts or repair options where applicable. Customers can also contact us through our Contact Us page for support.

Chemicals, Detergents, Parts, and Accessories

Cleaning chemicals, detergents, deodorizers, spotters, stain removers, replacement parts, brushes, pads, filters, hoses, tools, and accessories are final sale.

For safety, quality control, and product integrity reasons, opened chemicals and used parts or accessories cannot be returned.

Customers looking for professional carpet cleaning products can view our carpet cleaning chemicals and detergents page for product categories, including detergents, pre-sprays, deodorizers, spotters, stain removers, and specialty cleaning solutions.

Special Orders

Special order items are final sale.

This includes products that are ordered specifically for a customer, products not normally stocked, custom equipment requests, non-standard parts, or items brought in by special request.

Deposits on special orders may be non-refundable once the order has been placed with the supplier or manufacturer.

Price Matching and Online Sellers

Kleen Kuip Supply Mart is a physical Toronto-area cleaning equipment supplier with in-person service, product guidance, local support, repair assistance, and hands-on training.

Online-only sellers may operate with lower overhead or ship directly from third-party warehouses. Their pricing, service model, support level, warranty assistance, and training options may differ from ours.

We encourage customers to compare not only price, but also support, training, service, parts availability, repair options, and long-term equipment guidance before making a purchase.

Please Ask Before You Buy

Our team is happy to answer questions before you purchase.

Before buying a machine, we recommend confirming:

  • The type of cleaning work you plan to do
  • The surfaces you need to clean
  • Whether the machine is for residential or commercial use
  • Your expected job size and frequency
  • Chemical compatibility
  • Maintenance requirements
  • Warranty details
  • Training availability

Customers can browse our main cleaning equipment and supplies product categories or contact Kleen Kuip Supply Mart before purchasing to confirm the right product for their needs.

If you have questions about our purchase and return policy, please contact Kleen Kuip Supply Mart Inc.

Kleen Kuip Supply Mart Inc.
23 Railside Road, Unit 2
Toronto, ON M3A 1B2
Phone: (416) 429-0401
Website: www.kleenkuip.com